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“Worst experience”

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Staybridge Suites Harrisburg
Ranked #14 of 50 Hotels in Harrisburg
Certificate of Excellence
1 review
“Worst experience”
Reviewed 12 August 2013

I stayed at this hotel two I weeks in a ro for business. The first week the entire third floor was full of marijuana smoke and the front desk said there was nothing they could do besides send air fresheners. I am currently pregnant son I checked out the day following. The next week I was to have my 10 year old son traveling with me and specifically requested a room with two double beds I was given a room with one Queen and no extra linens. When I asked the front desk staff to correct it they said they had non of my requested room type available. I later learned from a sales manager that they didn't have the rooms cleaned do to a dog show convention they had booked the week prior. So they are too lazy to clean. There is also bags of trash in the hallway by the elevator. Book the candlewood much cleaner and they will give you the room you reserved.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisak15001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, Director of Sales at Staybridge Suites Harrisburg, responded to this review, 13 August 2013
Thank you so much for taking the time to share your feedback, as it very valuable to us and helps us to improve guest satisfaction, which is always our goal. Thank you for bringing the 3rd floor situation to our attention; our management team immediately sought to find the source on the day this was an issue. Although they were unable to locate the exact room, they did all they could to diffuse the smell as fast as possible.

We apologize that our Central Reservations Office made an error in booking your requested room type. We often have the flexibility to rectify that possibility at the property level upon check in, but because we were sold out of that room type, we were unable to do so at that time. We understand that a room with a sleeper sofa was not an acceptable solution to you, and we were able to offer you a room with two beds the following day. We are pleased to provide extra pillows in your closet in your room and extra linens, towels and amenities at the Front Desk (or we can bring them to your room upon request).

We do have guests that are allergy sensitive, so we do need to take proper care in deep cleaning each pet room before putting it back into service, and with the dog show event, we did have more pet rooms that needed special care.

As an extended stay hotel, we provide a light touch daily service, which includes making the bed, refreshing the towels, and collecting trash from the rooms. It is collected then taken the trash receptacle outside. We are sorry that it was still in the process of being taken out when you saw it. It is our goal to provide a clean and safe environment for every guest, and we thank you for your feedback.

It is our goal to provide an environment that is comfortable and enjoyable when you are away from home. Thank you for your insight; we would be grateful for the opportunity to win you back should your current situation change.
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421 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
DC
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 August 2013

The Staybridge Suites was a very nice hotel convenient to Harrisburg and Hershey.

We are three adults and it was a luxury to be able to get their dual bedroom King suite with two complete bathrooms and a living room at a price not that much more than a regular suite. All three rooms were sufficiently sized and clean. The closet ducted HVAC unit was quiet - a key factor for us in any hotel.

The room had windows that opened which enabled letting in some fresh air. Unfortunately, there was a lot of truck traffic outside so we had to close the windows in order to sleep. Fortunately, with the windows closed, the rooms were quiet and we slept fine.

The hotel staff were all very nice and helpful.

We were in Harrisburg to check out the Dodge City Restaurant which had been featured on Restaurant Impossible (a summer project we are engaged in). It's about 5-10 mintues away and we highly recommend trying it when you are in the area.

(see Tripadvisor reviews: http://www.tripadvisor.com/Restaurant_Review-g52787-d837060-Reviews-Dodge_City_USA_Restaurant-Harrisburg_Pennsylvania.html )

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ComfortSeeker595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 12 November 2013
Thank you for taking the time to review our hotel. We are so glad to hear that you had an excellent stay and were able to enjoy the two bedroom suite. We hope to see you during your next trip into town!
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New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2013

Hotel was very nice and our room was huge and had everything we could need, it was wonderful to have a full kitchen. However, the glasses in the kitchen, most of them were dirty, so be sure to rewash them. The pool was much smaller than I had imagined and was always crawling with kids, so we were not able to use it. Also, the gym being attached to the pool was not the best idea. While working out, kids were running in and our of the gym and kept running up to the glass between the pool and the gym. I would suggest the hotel have a curtain for privacy from the pool while working out. I was also surprised that if you missed housecleaning, they don't come back unless you call them, so one of the nights we were there, our room was never cleaned, also it should be noted, it's only a light cleaning service, basically they just make the bed and take out the trash, nothing more. Despite these small issues, our stay was very pleasant and the staff was great. Breakfast in the morning was very good as long as you go there early enough.

The hotel is about 20 min from downtown Hershey which for us, wasn't a problem. Very easy to get to right off the highway. It's also about 40 min away from Gettysburg as well, which is an amazing place to go visit. I found it to be very convenient that we were about half way between these two places.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KRo0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 12 November 2013
Thank you for taking the time to review our hotel!

We are glad you had a great overall stay and found our hotel convenient to your destination in Hershey. We are sorry to hear you were unable to enjoy the pool and hope you can during your next trip into town. Again, we greatly appreciate your positive feedback as it does help us improve guest services.
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Lemoyne, Pennsylvania
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2013 via mobile

My husband & I stayed for about a week on business, with our dog. The room is very nice, definitely a good size, the staff is friendly, and the daily sprucing up is a nice bonus (bed making, towel exchange, quick clean type deal for extended stay guests.) The room is a little noisy, just hallway noise through the door, we never heard anyone in the rooms to either side of us even though the hotel was full several nights. Also, I will bring my own pillow next time, these were lumpy. Overall though its a very nice hotel and we enjoyed our stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 12 November 2013
Dear Rachel:

Thank you for taking the time to review our hotel. We are glad that you and your husband enjoyed your stay with us. We are glad to hear that you enjoyed the Staybridge brand and look forward to seeing you during your next trip into town!
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New York City, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 July 2013 via mobile

My husband and I stayed at this hotel this past weekend (7/26-7/28) while visiting Hershey Park and had a great stay. The room was very spacious and clean, the bed was comfy (the pillows were a little too soft for my liking though), and staff was very friendly. My main complaint would be that we stayed in room 209 which was right off the elevator and it was very noisy during the day. We arrived at the hotel around 1:30 in the afternoon and wanted to rest for a little before heading out and the little kids yelling and running in the hallway kept me up. It wasn't like that at night so it wasn't worth switching rooms but something to keep in mind. All in all it was a great stay and we would definitely stay there again.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank WorkToTravel827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 12 November 2013
Thank you so much for your positive feedback. We are happy to hear that you had a great stay. During your next stay with us, the front desk staff can ensure you with a room location that will give you an even better experience. We look forward to having you stay with us next time you are in Harrisburg!
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North Carolina
Level Contributor
242 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 17 July 2013

For a one night stay after a very, very long drive, the hotel was great. The rooms are super comfortable and breakfast was included. Hotel was immaculate! Staff was friendly and helpful. Great location for sightseeing in Harrisburg. We would definitely stay at this hotel on our next visit to Harrisburg.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 1 August 2013
Thank you so much for your valuable feedback! We are thrilled that you enjoyed your stay with us, and we hope that you will stay with us once again when you are in the area!
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Magnolia, Texas
Level Contributor
198 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 17 July 2013

I enjoyed the stay. Kingsize bed was good, lots of space, very clean. Lots of families with lots of kids though, but the setup is perfect for that.

The only comment I would have is to upgrade the pillows.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Staybridge Suites Harrisburg, responded to this review, 1 August 2013
Thank you so much for your feedback, we greatly appreciate it! We are glad that you enjoyed your stay, and we hope you stay with us again when you are in the Harrisburg/Hershey area next!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Harrisburg

Property: Staybridge Suites Harrisburg
Address: 920 Wildwood Park Dr, Harrisburg, PA 17110
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Harrisburg
#7 Business Hotel in Harrisburg
#13 Family Hotel in Harrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Harrisburg 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Staybridge Suites Harrisburg, PA is a new all suite hotel located only minutes from Downtown Harrisburg, The Outlets at Hershey, Harrisburg State Capitol Complex and Hershey Park Stadium as well as the Harrisburg International Airport MDT. As an extended stay hotel, stay for a few nights or a few months you will find all the conveniences of home at our hotel. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium cable television, DVD player and HBO movies. Work off some stress in our 24 hour fitness center, take a dip in our indoor pool, or relax in our library with your favorite book. Don t forget to stop by our Pantry where you can pick up a variety of foods, beverages and even toiletry items 24 hours a day. ... more   less 
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Also Known As:
Staybridge Suites Harrisburg Hotel Harrisburg
Harrisburg Staybridge Suites

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