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All reviewsfront deskmini kitchenbedroom suitefarm complexan extended stayhershey parkoatmealclean towelsfresh fruitfree breakfaststaff was very friendly and helpfulgreat roomthe breakfast areabusiness centerminute drivehot breakfastclean hotel
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Reviewed 12 June 2017 via mobile

After leaving another location and being impressed. We canceled our Residence Inn reservations and changed plans to stay at this location. We were disappointed. They truly fell short of meeting our expectations. We arrive to check in and our keys didn't work. Not once, but 4 times. No, they weren't next to our phone or anything magnetic. Our room was typical layout as other location. However, this room wasn't clean. The furniture was dirty to the point it felt crusty. The carpet was stained and our socks turned black from walking on the dirty carpet. The walls had stains along with stains on the curtains. We put our drinks into the refrigerator and the door pops open. Realized the vegetable drawer is too big and the reason for the door popping open. Move into the bedroom and see a pair of dirty underwear between wall and desk from previous guest. Gross. In my kids room found a dog toy peeking out from under bed. Found a Hershey tag on floor by chair. If the room was vacuumed, how were these items missed? Washed hands in one of the bathroom sinks and sprayed by water. Bad leak from base of faucet. Again, if room was properly cleaned, how would maid miss this? Climbed into bed and felt scratchy, pilled sheets. The next day we returned to our room to find the exit door propped open. It was 95 degrees so the hallway was a sauna telling me it was open for quite sometime. The hallway carpet was dirty and needed a good vacuuming. My husband and son went to use the pool and once again, our key didn't work. The pool didn't feel heated. The pool room is so hot, it's suffocating. Maybe it's cheaper to heat room instead of water? There was trash in shrubs and around property when we arrived and still there when we checked out. Gazebo out back isn't lighted at night and the entire back yard is pitch dark. I didn't like seeing all the rodent traps around the perimeters of the building. Something just didn't feel right at this location. A lot of people sitting in cars at night. Some pull in and take care of whatever they're doing and leave. My teenage son said he felt like we were in a "servicing hotel." Employees didn't go out of their way to interact with guests. We planned on staying three nights, but cut our vacation short and left at 6am after the second night. They gave us our employer corporate discount of $250 a night. They claimed the regular price was $449. We will tell our employer to cross this location off the list. I am posting a lot of pictures to support my review. I am happy to see others have had a good experience recently. This tells me they are trying considering they had horrible reviews a couple of years ago. They have the foundation for a great hotel. Clean it up, train employees, invest in the outside patio, and hire security. Just my opinion.

Stayed: June 2017, travelled with family
2  Thank Travelinklan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 13 June 2017

We are sorry to hear that you were disappointed with your stay! As noted in other reviews, we are typically known for our clean, comfortable and spacious suites, our friendly and attentive staff, and our great amenities so it is difficult to hear that your stay failed to meet your expectations or the high standards we strive for. I can assure you that your comments are being addressed internally as well as having been escalated to our Corporate Team. It is our goal to improve whenever we are presented with the opportunity to do so and we will utilize your feedback to ensure a superior experience for future guests.

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Reviewed 7 June 2017 via mobile

My husband and I stayed here for the weekend in the studio king suite. I immediately noticed the room was spacious and clean. The housekeeping staff added nice touches to make the room more welcoming. The room was very comfortable which made our trip that much more enjoyable. We enjoyed the 24 hour coffee bar and hot breakfast (which was delicious!). The front desk staff were all very welcoming and personable. I have been raving about our stay to my friends and family! I would definitely stay here again!

Stayed: June 2017, travelled as a couple
Thank Sami L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 9 June 2017

First of all let me express to you what a pleasure it was to have you and your husband staying with us. We truly appreciate your kind review and enthusiastic recommendation to friends, family and other travelers! Thank you for your kind comments on our spacious, clean, and comfortable suites. We are glad to know that you had the opportunity to enjoy our complimentary hot and cold breakfast buffet - it's so important to us to help our guests get their day started off great! We look forward to welcoming you back again whenever your travels return you to Harrisburg and we hope to have the pleasure of being of service again soon.

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Reviewed 3 June 2017 via mobile

Super stay. Very clean. Staff was beyond helpful- would highly recommend staying here. 2 bedroom suite was perfect for the family. Only draw back was from the outside noise. Seems there is a container yard behind the property. Heavy machine and banging shipping containers.

Stayed: June 2017, travelled with family
Thank Cjkean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 5 June 2017

We are delighted to know that you enjoyed a 5-bubble stay with us here at Staybridge Suites Harrisburg Hershey and we appreciate your taking the time to share your experience with fellow travelers. We have high standards for the cleanliness of our suites, so we particularly enjoyed your comments on our attention to cleanliness. Thank you for your recommendation to fellow travelers and please consider yourself officially welcomed back!

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Reviewed 30 May 2017

Every second of our stay here was great. The staff was all incredibly friendly and helpful. The hotel had a great happy hour available to all guests and a very nice area for guests to relax. The rooms were clean, roomy and very affordable. Great hotel!!

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mkb55795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 31 May 2017

On behalf of the entire Staybridge Suites Harrisburg Hershey Team, thank you for being our guest and thank you for your wonderful review of your recent stay with us. We are pleased to know that you enjoyed a great stay. Thank you for your comments on our friendly staff, great amenities, SQUEAKY CLEAN® suites, and great value. We look forward to seeing you again soon!

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Reviewed 7 May 2017

We never stayed at a Staybridge before. What a nice surprise! We were shocked when we walked into our "room". It had a beautiful contemporary kitchen fully equipped. Very clean and comfortable. Staff was very friendly and accommodating. No complaints from us! So, you learn something new every day. We will be staying at Staybridge Suites in the future.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Dr_Granny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 8 May 2017

Thank you for giving Staybridge Suites a try and thank you for your wonderful comments on your recent stay with us here at Staybridge Suites Harrisburg Hershey! We are delighted to know that your stay exceeded your expectations and we appreciate your comments on our spacious suites, attention to cleanliness, and friendly staff. We are honored to know that we have won your loyalty and we look forward to welcoming you back again in the future!

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