...clerk lied about rates, lied about manager availability, overcharged substantially on advertised rate(double), we paid more than advertised because we arrived later in the afternoon and we were tired and we are choice members. he did NOT want to look up our CHOICE account. very 'SNOTTY' (sorry any about the term)
arrogant ,then gave us ONE room key that did not work, we asked for two .we had to go back to desk to get a new key. we asked for 2 again he tossed them on the counter and sneere and smirked. he treated others with the same attitude.
toilet did not work...period.other guest complained about this also. internet did not work .period ....pool was not clean and not usable. bathroom dirty. cool water in shower all the time.
missing heat lamp bulb, bed had old saggy mattress, lacked and structure organization in staff responsibilities,no management skills. television barely worked. other clients had the same issues and some had tvs that did not work at all. breakfast had typical Choice food. presentation was totally disorganized. host was sweating on the food . SWEATING from his forehead and nose. handling foods with sweaty hands no gloves or tongs.
no refrigeration for foods...eggs, dairy etc. health standards not being met
we, as well as others, sat in lobby for extended periods to use what little slow internet was available.
the complaints and concerns were repeated over and over no matter what time of day at front desk.
THIS IS ACTUALLY THE WORST HOTEL WE HAVE STAYED AT!!! WE ARE TRAVELERS. WE ENDED STAYING AT BEST WESTERN. there is no reason for this.it seems this is the standard for this place and left a bad taste for a lot of customers and us. Thank you for your time.
- Official Description (provided by the hotel):
- The Clarion Inn & Suites(R) hotel provides warm and inviting accommodations close to Hershey themed park. We are minutes from popular attractions including: National Civil War Museum,Gettysburg Battle field,Hollywood Casino at Penn National Race Course,Lancaster's Amish Country,Pennsylvania's state capital, Harrisburg offers a number of interesting things to see and do. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse a cornucopia of cultural offerings, this region provides the perfect backdrop for exploring the Keystone State. Our amenities include: Free wireless high-speed Internet access,Free local calls,free parking,free coffee in the lobby,Seasonal outdoor pool,and exercise room.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Clarion Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat,yogurt, fresh fruit, cereal,including your choice of hot waffle flavors!Corporate travelers will appreciate access to copy and fax services. Our meeting room can accommodate up to 35 guests.All guest rooms are furnished with coffee makers, hair dryers, irons, ironing boards and cable television. Ask about our rooms that have kitchen facilities with microwaves and refrigerators, whirlpool bathtubs and sofa sleepers. A picnic area and laundry facilities are on-site. Ample parking is provided and can accommodate most vehicles.This Clarion Inn & Suites supports green hotel practices.The Clarion Inn & Suites hotel is a great place to stay during your next visit or business trip to the Harrisburg/ Hershey area. We are close to many attractions and offer great service! ... more less
- Reservation Options:
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- Also Known As:
- Capital Plaza Hotel Harrisburg
- Best Western Harrisburg
- Harrisburg Best Western