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“Just plain disgusting”

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Clarion Inn & Suites
Ranked #30 of 50 Hotels in Harrisburg
1 review
“Just plain disgusting”
Reviewed 22 August 2013

My wife made reservations online for a 2 bedroom suite and when we got here,we got a 1 room 2 queen bed room, tv had a cigarette burn on it that melted the top, tub has black stains in it, the chairs are stained so bad that it looks like someone urinated on the one chair, the edge of the table was peeling off, the trash can fell over when I put an empty water bottle in it and found half a donut when it fell over and the staff was very ignorant to my wife. THIS PLACE NEEDS TO BE SHUT DOWN PERMANENTLY, I THINK THE OWNERS ARE SLUM LORDS TRY TO RUN A HOTEL!! I'll never ever go to an econolodge again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKocherIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    37
    31
    18
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    24
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55
27
5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Kingston, Canada
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2013

...clerk lied about rates, lied about manager availability, overcharged substantially on advertised rate(double), we paid more than advertised because we arrived later in the afternoon and we were tired and we are choice members. he did NOT want to look up our CHOICE account. very 'SNOTTY' (sorry any about the term)
arrogant ,then gave us ONE room key that did not work, we asked for two .we had to go back to desk to get a new key. we asked for 2 again he tossed them on the counter and sneere and smirked. he treated others with the same attitude.
toilet did not work...period.other guest complained about this also. internet did not work .period ....pool was not clean and not usable. bathroom dirty. cool water in shower all the time.
missing heat lamp bulb, bed had old saggy mattress, lacked and structure organization in staff responsibilities,no management skills. television barely worked. other clients had the same issues and some had tvs that did not work at all. breakfast had typical Choice food. presentation was totally disorganized. host was sweating on the food . SWEATING from his forehead and nose. handling foods with sweaty hands no gloves or tongs.
no refrigeration for foods...eggs, dairy etc. health standards not being met
we, as well as others, sat in lobby for extended periods to use what little slow internet was available.
the complaints and concerns were repeated over and over no matter what time of day at front desk.
THIS IS ACTUALLY THE WORST HOTEL WE HAVE STAYED AT!!! WE ARE TRAVELERS. WE ENDED STAYING AT BEST WESTERN. there is no reason for this.it seems this is the standard for this place and left a bad taste for a lot of customers and us. Thank you for your time.

Room Tip: Think hard and long about this place
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joe k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 August 2013 via mobile

Old hotel. We just had 2 smalls towels for 4 people. The bathroom was old, need to renovated. The time for the breakfast was until 10 am, and at 10:01, the staff started to close the buffet and at 10:10 am, the staff kick us off the room....so we went back to our room to finish our breakfast. The staff wasn't very nice. We don't recommend this hotel.

Stayed August 2013, travelled with family
Helpful?
1 Thank Garrickou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2013

I have stayed at many hotels and hostels over the years and I can say that this hotel was awful. The room was dirty. I don't think that it has been updated since it opened. At one point my room was not even made. This came the day after the fact that housekeeping did not leave enough towels in my room. The front desk claimed that housekeeping ran out of towels. Another guest had the same problem. The only good thing I can say about my stay is that it was short. This experience has turned me off of staying at any Econo Lodge in the future.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 July 2013

Awful, I would sleep in a compact car before staying here again. All I need to rate is the huge hair with follicle under the pillow and the smell of urine on the sofa bed. I don't want to think about it anymore that.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMCLSCMAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, New Jersey
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2013 via mobile

This hotel had really drove off a cliff since we were there years ago when it was owned by Best Western. The hot tub was broken and had been drained with green water at the bottom! The rooms were dated with no flat screen tvs, and the outlet look like it short circuited and could not be used! The location was alright. About 20 min from Herhsey Park. When they took over they could of put effort into fixing the Hotel up. Try to avoid if possible!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikolas1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2013 via mobile

We've been going to Hershey Park for eight years and have never stayed in a worse hotel.Our room stunk, it felt damp and moldy. The heat lamp in the bathroom was exposed and had no lightbulb in it. The toilet kept clogging. There was no water pressure and the tub was falling apart. The electrical outlet near the air conditioner was broken and looked like it had caught on fire at some point so we had no lamp on that side of the room. Our door card wouldn't work. The pool was a greenish and the hot tub was empty and had about 6 inches of slime in tje bottom of it, yet they still advertise having a hot tub. The help didn't seem that bad but we didn't really see anyone around. Awful experience Choice Hotels should be ashamed of themselves.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adevi74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 150 Nationwide Dr, Harrisburg, PA 17110-9746 (Formerly Econo Lodge)
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn & Suites 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The Clarion Inn & Suites(R) hotel provides warm and inviting accommodations close to Hershey themed park. We are minutes from popular attractions including: National Civil War Museum,Gettysburg Battle field,Hollywood Casino at Penn National Race Course,Lancaster's Amish Country,Pennsylvania's state capital, Harrisburg offers a number of interesting things to see and do. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse a cornucopia of cultural offerings, this region provides the perfect backdrop for exploring the Keystone State. Our amenities include: Free wireless high-speed Internet access,Free local calls,free parking,free coffee in the lobby,Seasonal outdoor pool,and exercise room.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Clarion Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat,yogurt, fresh fruit, cereal,including your choice of hot waffle flavors!Corporate travelers will appreciate access to copy and fax services. Our meeting room can accommodate up to 35 guests.All guest rooms are furnished with coffee makers, hair dryers, irons, ironing boards and cable television. Ask about our rooms that have kitchen facilities with microwaves and refrigerators, whirlpool bathtubs and sofa sleepers. A picnic area and laundry facilities are on-site. Ample parking is provided and can accommodate most vehicles.This Clarion Inn & Suites supports green hotel practices.The Clarion Inn & Suites hotel is a great place to stay during your next visit or business trip to the Harrisburg/ Hershey area. We are close to many attractions and offer great service! ... more   less 
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Also Known As:
Capital Plaza Hotel Harrisburg
Best Western Harrisburg
Harrisburg Best Western

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