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“Dirty rooms”

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Comfort Inn Harrisburg
Ranked #28 of 50 Hotels in Harrisburg
Staten island
1 review
“Dirty rooms”
Reviewed 15 August 2014

We stayed in this hotel for 2 nights and our family had a total of 3 rooms. Upon arrival, when I entered my room, the toilet and bathroom were never cleaned. The rugs were also only partially vacuumed. I had to find the cleaning staff to come clean the bathrooms. One of the other rooms on the 2nd night had a backup in their sink which wet their rug in the foyer. The floors in the hallway had the same crumbs on it the entire stay. My family and I were extremely disappointed and will never stay there again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denny291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 18 August 2014
Dear Valued Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to apologize for the cleanliness issues you experienced during your stay. We strive to create a clean and safe environment for all of our guests and would hope you consider staying with us again so we may have the chance to make up for the problems you experienced this stay and provide you with exceptional service. Thank you again and we hope to see you again in the future.

Sincerely,

Nicole Nowland
General Manager
Comfort Inn Harrisburg
717-657-2200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    62
    72
    42
    11
    14
See reviews for
97
48
7
17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
New York
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 August 2014

We stayed here for two nights during a trip to Hershey. It's in a good location between Harrisburg and Hershey with easy access to both. Tons of restaurants and stores around. Room was clean and well serviced and staff was friendly. Only downside is breakfast room....it just can't handle the volume when the hotel is full. Plan to eat breakfast at one of the plentiful good local diners.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank rundogrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for taking the time to fill out our online survey regarding your recent stay with us. We are very happy to read that you were satisfied with your stay and would like to thank you for the positive ratings and kind words on the survey. We strive to ensure a stress free and enjoyable stay for all of our guests and would like to apologize for our breakfast area being over full when you came down to enjoy breakfast. We are currently working on improving the flow and continuity of our breakfast area. We greatly value your feedback and we hope you will return to us in the future.

Sincerely,
Nicole Nowland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wappingrfalls
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

The hotel is average. It is clean but a little dated. The staff is friendly at check in. We requested a cot when we booked months ago, when we got to our room there wasn't a cot. I called the desk and was told sorry we are fully booked and all the cots are spoken for. The pool is very clean. We went down to the lobby for breakfast at 8:30, there were no seats, and only two pieces of bread left. The waffle batter was empty and most of the coffee was gone. I overheard the only girl working the breakfast area tell another employee this is not the first time no one else was scheduled to help her.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tnmhenry98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for taking the time to fill out our online survey regarding your recent stay with us. We are very happy to read that you were satisfied with your stay. We are very sorry that when you arrived you rollaway bed was not available. We strive to ensure a stress free and enjoyable stay for all of our guests and we would also like to apologize for the inconveniences you experienced with breakfast. We are working every day to improve the flow and consistency of breakfast and we appreciate your feed back regarding that area of our hotel. We greatly value your feedback and we hope you will return to us in the future.

Sincerely,
Nicole Nowland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, Maryland
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 2 August 2014 via mobile

We stayed in room 240. It was a king suite that included a large bedroom and a living room that had a kitchenette, sofa and desk with a flat screen. Everything was clean and and nicely decorated. The breakfast food was average - cereal, waffles, eggs, breads, etc. The seating area could get really crowded and it was hard to maneuver. The only complaint I have was that we asked for an infant travel crib and they rolled in a scary looking metal contraption that I wouldn't put a dog in. Our room was located at the end of the hallway so we didn't hear much noise. The little we did hear from our neighbors I can tell that if you are in a high traffic area that it could be a problem. The doors/walls are thin. So I would avoid the first floor, elevator areas, etc.
Otherwise this place is just a nice place. Not fancy, but definitely a nice place.

Stayed July 2014
Helpful?
Thank Cathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for taking the time to fill out our online survey regarding your recent stay with us. We are very happy to read that you were satisfied with your stay and would like to thank you for the positive ratings on the survey. We strive to ensure a stress free and enjoyable stay for all of our guests and it is good to hear you had no major problems or issues. We greatly value your feedback and we hope you will return to us in the future.

Sincerely,
Nicole Nowland
General Manager
Comfort Inn Harrisburg/Hershey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

We chose this hotel because it had an outdoor pool. Our family was very pleased with this hotel. We had two rooms. One for the kids and one for us. As adults we asked for a king size room which turned out to be a suite. Even though we didn't spend much time in our room, we felt both rooms were newly renovated and clean. The prices were great, very close to Hershey also. The breakfast was minimal, but still very nice. Unfortunately, due to the crowd, there was little seating. Our family stays with Choice Hotels because they are updating all of their properties and are a great value.

Room Tip: The suites were really nice. The room with two queen beds overlooked the pool.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 18 July 2014
Dear Amy,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We greatly appreciate the kind words and acolades. We also appreciate all the outstanding numbers you gave us on the survey and hope you will return to us in the future so we may have a chance to make your next stay even better than the first. Thank you and we hope to see you again soon!

Sincerely,

Nicole Nowland
General Manager
Comfort Inn Harrisburg
717-657-2200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 July 2014 via mobile

I always use the Choice Brand Hotels because I've become accustomed to nice accommodations at a modest cost. This property Did NOT Disappoint! Easy check in easy checkout. Please front desk people and centrally located in Harrisburg PA. For the money can't go wrong.

Stayed July 2014
Helpful?
1 Thank PAUL R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 14 July 2014
Dear Paul,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We greatly appreciate the outstanding survey numbers you awarded us and are very happy to hear that our hotel "did not disappoint"! It is always rewarding to recieve kind and positive words from our guests. Thank you again for the outstanding review and we hope to see you again soon!

Sincerely,

Nicole Nowland
General Manager
Comfort Inn Harrisburg
717-657-2200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabethtown, Pennsylvania
Level Contributor
387 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 7 July 2014

This was a nice place - I had a suite as I was traveling with my cat. The room was clean, free internet, decent TV selection, great breakfast selection. Quiet (my room was in the back). I would stay here again.

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sandi0615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole N, General Manager at Comfort Inn Harrisburg, responded to this review, 14 July 2014
Dear Sandi0615,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It is always nice to receive a great review and kind words from a satisfied guest. We are very happy you enjoyed your stay with us and we hope to see you again soon!

Sincerely,

Nicole Nowland
General Manager
Comfort Inn Harrisburg
717-657-2200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Harrisburg

Property: Comfort Inn Harrisburg
Address: 5680 Allentown Blvd, Harrisburg, PA 17112-4040
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Harrisburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Harrisburg 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Comfort Inn Harrisburg. Our charming hotel is situated in a convenient location between Hersheypark and the Pennsylvania State Capitol and easily accessible via I-81 and I-83. Travelers can choose their own adventure at many nearby attractions, whether it's exploring the simple life of the Amish in Lancaster County, getting behind the wheel at the Carlisle car shows or enjoying "The Sweetest Place on Earth." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Choice Hotels, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Comfort Inn Harrisburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Harrisburg Hotel Harrisburg
Holiday Inn Express Harrisburg
Harrisburg Holiday Inn

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