We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Challenging” 2 of 5 bubbles
Review of Hilton Garden Inn Harrisburg East

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hilton Garden Inn Harrisburg East
Ranked #6 of 50 Hotels in Harrisburg
Certificate of Excellence
Urbana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Challenging”
2 of 5 bubbles Reviewed 5 November 2013

If you want a challenge with an overabundance of chlorine in your eyes from the pool, unfriendly bar staff, and an unwelcoming breakfast staff, this is Hilton Garden Inn is the place to be. Additionally, upon checking in we wanted to utilize our rewards points, but the staff member stated we could not reverse the registration. Really? I'm not the expert, but I am sure you could cancel the existing registration and input a new one. Just saying.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Regina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 5 January 2014
Dear Regina B

Thanks for your business and the relating your recent experience at our hotel.

Our pool is monitored by three separate entities. Sensors continually read chemical rates and a dispensing system alters the chemical concentrations automatically 24/7. We get real time notices if there is a problem. A second independent vendor manually tests the pool twice a week for health conditions and we test the pool daily for chemical rates all in accordance with health codes. If any parameter were to exceed a health code limit we would need to close the pool until remediated following health code regulations. Each person’s body chemistry is different and has varying tolerances to allergens. We regret our pool must have impacted you. Chemical concentrations do vary during the day, but all are normally with in health code limits.

As for utilizing your Hilton Honor points, we are please that you selected us. Individual properties do not have access to debit or credit your account for security reasons. Hilton Honors Service Desk prefers you do that on line with your security information or call them directly at 800-548-8690. Sure we could of called them and related information form you standing at the desk but we prefer not to verbalize your secure information in public. If our team do not advise you of these facts please accept my apology.

I do sincerely regret your experience with our pool and Hilton Honors. We hope your next stay is less challenging.

Best Regards

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

692 reviews from our community

Traveller rating
    393
    205
    60
    21
    13
See reviews for
260
129
42
216
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Mechanicsburg, Pennsylvania
Level Contributor
249 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

The front desk employees are amazing! They are so friendly and immediately make you feel welcome. The room was clean, comfortable, and the ideal place to stay before traveling out of town. There are a couple restaurants within walking distance or you can eat at the restaurant at the hotel'

We were taken by the hotel van to the airport for our flight out of HIA. We were dropped off at the curb, refreshed, and ready to leave on a quick out of town trip. When we arrived at the airport on our return, we called the hotel, and within 15 minutes a friendly gentleman was there to pick us up.

Friendly employees, clean, comfortable hotel, and an airport shuttle is perfect for us.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pitt_twins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear Pitt_twins,

Thanks for your business, the TA Five Circle rating, and recent post about your positive experience at our hotel.

Due to early flights its reassuring to stay at a comfortable, friendly, and convenient location. Our complimentary airport shuttle, available 24/7 is a plus as well. We are glad that we enabled a positive start to your journey and trust the rest of your trip was as enjoyable!!

Thanks again!!

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 October 2013

Excellent value for the money. Highly recommended over ANY other Hilton in the area. they have Keurigs in every room, free of charge. Firmness-adjustable beds for each side. Free internet. Free, fast airport shuttle. Friend stayed with us and there was a shuttle snafu, but Hilton quickly resolved it by paying for her cab ride to make the flight.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear Ryan C,

We sincerely appreciate your business and are pleased you had a positive stay recently.

Aside from our hub location that provides quick and easy access to interstates, the Turnpike and Harrisburg thoroughfares the Harrisburg International Airport is a 10-15 minute ride in our complimentary shuttle, as you know. At times shuttle time conflicts occur but we always place guest service first. Our team does what takes to make sure we meet your traveling needs.
We also will be expanding the guest room Kuerig coffee system into the lobby. I’m glad you appreciate it!!
We hope to see you in the future!!

Warm regards,
Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NE PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

Nice hotel, what you would expect from a Hilton Garden Inn. Comfortable beds and clean room. Closer to Harrisburg than Hershey but jump on 322 and your in Hershey in no time. We wanted to tour Harrisburg the first day, then visit Hershey the second. If you make this trip, don't miss the Troegs Brewery, brand new location with great beer and food. Also, some great shopping next door at the Tanger Outlets.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank macjule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear Macjule,

Thanks for your business and positive post concerning your recent stay at our hotel. As you just discovered, we have a very convenient location that enables visits to Hershey, Gettysburg and Lancaster. The new Troegs Brewery is fun and tasty and is near many cool things to do such as Hershey Park, the Concerts at Giant Center, beautiful Hershey Hotel and the adjacent Gardens. Of course Tanger outlets are a big draw as well. For the sportsman, we also have Bass Pro Shops virtually next door.

Next year we will be offering new packages to these areas so we hope to see you again. We just upgraded our lobby, business center and WI-FI and expanding our HD content next year.


Best regards,
Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Great Hotel with inviting lobby and complimentary coffees and cool drinks. Staff was professional. Great clean, updated rooms with nice bathrooms and upgraded soaps and shampoos. Reasonable priced food prices and ideal location for shopping and airport access.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Franz G R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear Franz GR,

We appreciate your business and positive post about your recent stay at Hilton Garden Inn Harrisburg East.

Our location seemed like a perfect fit for your needs! I am glad we could accomadate you. Our team really tries to exceed your expectations and we do sincerely appreciate the FIVE TA Circle grade. I will pass that on to all responsible. Don’t forget that our location is a great hub and spoke starting point for visiting Hershey Park, Gettysburg and Lancaster. We hope to see you back!!

Best regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 22 October 2013 via mobile

Pleased. It was comfortable, quiet and clean. The staff was friendly upon my arrival and my room was nice. The location is good because of its proximity to the freeway, some restaurants, a gas station and a mall. My only complaint (which was addressed immediately) was my carpet was not vacuumed when I checked in but one of the front desk staff responded promptly and vacuumed the carpet. She was very nice.

Stayed October 2013, travelled solo
Helpful?
Thank germatt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear germatt2,

Thanks for your business and "nice" posting about your recent stay at Hilton Garden Inn Harrisburg East.

As I have said before many folks comment about our friendly staff. We truly have a team the WANTS to serve!! I’m glad we responded immediately to your request for carpet treatment.

You discovered our very accessible location to Central PA. Many people use us for Harrisburg related business and for visiting Hershey, Gettysburg and Lancaster.

We look forward to your return.
Best regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elk Grove, CA
1 review
5 of 5 bubbles Reviewed 12 October 2013

We liked this stay so much, that we just booked 2 nights at the Universal City Hilton Gardens. We arrived near midnight and the hotel attendees were extremely friendly, helpful and socialable for being so late. They even had the shuttle ready at 5:30 for us to leave on ouor departure date. Enjoyed this stay.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank HNBJRElkGrove_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 29 October 2013
Dear HNBJ Elk Grove,

Thanks for taking valuable time to tell us of your positive experience, at our Hilton Garden Inn Harrisburg East, recently.
I will pass along your comments to our Team who really appreciate knowing their focus on guest satisfaction is noticed even in the wee hours of night and day!!
I am so glad the Hilton Garden Inn Brand experinced here hopefully created another positive experince on your next getaway.

On your next trip to our hotel please ask me, as I would like personally like to thank you for your business!

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Harrisburg hotels
1.5 mi away
BEST WESTERN PREMIER The Central Hotel & Conference Center
0.1 mi away
Homewood Suites Harrisburg East-Hershey Area
1.2 mi away
Red Lion Hotel Harrisburg Hershey
Show Prices
Show Prices
Show Prices
4.1 mi away
Hampton Inn & Suites Harrisburg North
3.4 mi away
Hilton Harrisburg
Hilton Harrisburg
#7 of 50 in Harrisburg
4.0 of 5 bubbles 998 reviews
1.8 mi away
Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Harrisburg East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Harrisburg East

Property: Hilton Garden Inn Harrisburg East
Address: 3943 Tecport Dr, Harrisburg, PA 17111-1214
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Harrisburg
#6 Family Hotel in Harrisburg
#11 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Harrisburg East 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Harrisburg East hotel is conveniently located only 8 miles from Hershey Park Theme Park and all Hershey attractions, including Hershey's Chocolate World, Hershey's Giant Center, Penn State Hershey Medical Center, and Hershey Gardens. Experience Downtown Harrisburg only 5 miles away! Hilton Garden Inn Harrisburg East is a hop, skip and a jump away from The Harrisburg East Mall and The Bass Pro Shop. A short drive will lead you to many exciting locations such as Gettysburg Battlefields, and the beautiful Lancaster, Pennsylvania Dutch Country. Located in TecPort Business Park Hilton Garden Inn Harrisburg East offers friendly service, deluxe accommodations, complimentary shuttle service to and from Harrisburg International Airport and a relaxed atmosphere for our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Hilton Hotels Direct and Odigeo so you can book your Hilton Garden Inn Harrisburg East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Harrisburg East Hotel Harrisburg
Harrisburg Hilton Garden Inn
Hilton Harrisburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing