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“LMN” 5 of 5 bubbles
Review of Hilton Garden Inn Harrisburg East

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Hilton Garden Inn Harrisburg East
Ranked #6 of 50 Hotels in Harrisburg
Certificate of Excellence
Danville, United States
1 review
“LMN”
5 of 5 bubbles Reviewed 19 January 2014

Excellent service and room quality, with staff always helpful; particuarly the restaurant and bar personnel. Check in and check out smoothly handled with minimum time-yo-room delays. I would certainly stay at the hotel in the future and recommend it to any business traveler looking for comfort and the facilties required for working in the room, with high-speed wifi complimentary to guests

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 20 January 2014
Dear Leslie M,

Thanks for taking valuable time to tell us of your positive experience, at our Hilton Garden Inn Harrisburg East, recently.
I will pass along your comments to our Team who really appreciate knowing their focus on guest satisfaction is noticed. Many people like our focus on fresh made to order breakfasts and dinners. Our Free WiFI was also upgraded a few months ago to 10/10! On your next trip to our hotel please ask me, as I would like personally like to thank you for your business!

Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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692 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
IL
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

I will begin by saying that this Hilton Garden has taken my breath away when I stayed first time in 2012. Later on during my various trips to Harrisburg area, I made sure I stayed at this property. I am a Diamond Hilton Honors member and I have traveled worldwide and have stayed at hundreds of Hilton (and associated properties) and I have no doubt that this property is among top 5 in my list. Not only that, the staff is a team of people who are very pleasant and show caring attitude to guests needs and someone who I would admire in my first time contact - I have rarely seen such well cultured and hospitable group of staff in any Hilton garden Inn, doubletree or even at Embassy suites in most Northeastern USA.

The property is tastefully decorated and well maintained. The parking lot is all around the property, so you can park at spots closer different entrances closer to your room. The lobby itself is very appealing and has ample space to sit and relax; the best thing is partitioned fire place area. The rooms are very spacious, the beds are comfortable and so are all other amenities. The pool is always open, something that I really like. The wifi speed is excellent. I would suggest upgrading the toiletries to L’Octaine, one of the best available around.

The cooked to order breakfast is also a plus point for this property - it is very delicious and the servicing is fast. I would like to suggest expanding the breakfast variety, perhaps including more bread and fruit choices including berries and Croissants and French pastries.

Overall very relaxing experience on a business trip and I look forward to come again and stay. Keep it up!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nwajustdoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Director of Sales at Hilton Garden Inn Harrisburg East, responded to this review, 12 January 2014
Dear nwajsustdoit:

Thank you for taking the time to write such a kind review. I’m glad to hear that you enjoyed our hospitality and many of our available amenities including our hot made to order breakfast. I will certainly pass along to the rest of our staff all of the wonderful comments about their hospitality and kindness. Also, I will be glad to pass along the great suggestions for additional room amenities and breakfast items. Please know that we are also looking forward to having you again as our guest any time you are in town on business or leisure.

Sincerely,
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State College, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 January 2014

This hotel is easy to get to and was great for the Park and Fly. It was especially great in the cold weather to be dropped off at the airport and picked up. My only disappointment was that there was no free continental breakfast that most hotels offer. There is only a buffet to purchase.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Diana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill D, General Manager at Hilton Garden Inn Harrisburg East, responded to this review, 20 January 2014
Dear Diana L,

Thanks for choosing the Hilton Garden Inn Harrisburg East for your Park & Fly. I used to drive to BWI but finding Harrisburg to be most competitive these days. Our 25/7 airport shuttle makes it even more so!
Hope your getaway was enjoyable. FYI-all Hilton Garden Inns have full service restaurants with customized cook to order breakfasts. Hampton's, Homewood Suites and Embassy Suites have breakfast in the rate.

Hope to see you next time!

Warm regards,

Bill Duffy
General Manager
Hilton Garden Inn Harrisburg East
JD Power Award Winner
william.duffy@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Landenberg, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 January 2014

Hidden gem in a busy area. Selected hotel based on proximity to a nighttime event. Expected it would be good based on the Hilton name however, experience and facility was top notch. Even though we checked in fairly late on a Sunday night, the front desk was extremely helpful in getting us situated and assisting in us in locating a particular store we wanted to visit the next day. The directions they provided were easy and accurate.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DonnaRichie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Director of Sales at Hilton Garden Inn Harrisburg East, responded to this review, 12 January 2014
Dear DonnaRichie:

Hello. I’m very happy to hear that you had a top notch experience with us and that our front desk associates were helpful in getting you comfortably situated late in the evening and providing directions to one of the many shopping opportunities that we are located near. We truly hope to see you again soon and if there is anything we can do to make your next stay even better please let us know. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
130 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 1 January 2014 via mobile

This is our "go to" hotel when visiting the area. It is only about 10-15 minutes from Hershey Park, but isn't as high priced, or as kid worn down as some of the hotels closer to the park. Additionally, there are great restaurants in the area, as well as Bass Pro Shops, a personal shopping favorite. The staff at the hotel is extremely friendly and helpful. The rooms are clean and good sized as well. The hotel features Sleep Number beds which are very comfortable. There are both indoor and outdoor pools at the hotel. The indoor pool is not very large, but was extremely clean. At the indoor pool area, there was also a hot tub which was refreshing. Also at the hotel is a small dining area. We did dine there once for breakfast, and once for dinner and the food was good. An additional nice touch in the lobby was a continuous supply of fresh baked cookies for the guests. Overall, this hotel is a win.

Stayed December 2013, travelled with family
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Director of Sales at Hilton Garden Inn Harrisburg East, responded to this review, 12 January 2014
Dear Bill D:

Thank you for continuing to choose our hotel when you are in the Harrisburg/Hershey area. I’m glad that you enjoy not only the wonderful and refreshing accommodations but, also our friendly and hospitable staff. I was also happy to hear that you were able to enjoy the convenience to HersheyPark, wonderful shopping and the great local restaurants that our location provides. We look forward to hosting your next stay with us. Please know that we will still have a continuous supply of our fresh baked Welcome Bars ready for you upon your return. Thank you again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United States
1 review
5 of 5 bubbles Reviewed 26 December 2013

I got stuck in the area because of a cancelled flight and was bummed, but the staff were super warm and friendly, couldn't have been nicer. The hotel also was very nice, clean and quiet. I would happily recommend this hotel to anyone.

  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Arthur M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Director of Sales at Hilton Garden Inn Harrisburg East, responded to this review, 12 January 2014
Dear Arthur MK:

Thank you very much for your kind words. I’m sorry to hear that your flight had been canceled but very glad that you chose to stay with us while in the area. I’m also glad that you enjoyed the hospitality of our warm and friendly staff and comfortable accommodations. We hope that fairer skies will bring you back to our hotel soon.

Sincerely,

Jon Gays
Sales Manager
Hilton Garden Inn Harrisburg East
Jon.gays@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levittown, New York
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

The hotel is not quite on a main road, but the price is affordable and the front desk team is very customer focused. There is a restaurant to the left hand side as soon as you walk in. Breakfast and dinner are served. The rooms are clean, spacious and kept up to date.
There is a pool, gym and business center should you need these amenities.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank luvshoes0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Director of Sales at Hilton Garden Inn Harrisburg East, responded to this review, 12 January 2014
Dear luvshoes0623:

Thank you for your kind remarks about out cleanliness, value and focus on customer service. We hope to see you again in the near future. If there is anything that we can do to make your next stay even better please let us know.

Sincerely,

Jon Gays
Sales Manager
Hilton Garden Inn Harrisburg East
jon.gays@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Harrisburg East

Property: Hilton Garden Inn Harrisburg East
Address: 3943 Tecport Dr, Harrisburg, PA 17111-1214
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Harrisburg
#6 Family Hotel in Harrisburg
#11 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Harrisburg East 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Harrisburg East hotel is conveniently located only 8 miles from Hershey Park Theme Park and all Hershey attractions, including Hershey's Chocolate World, Hershey's Giant Center, Penn State Hershey Medical Center, and Hershey Gardens. Experience Downtown Harrisburg only 5 miles away! Hilton Garden Inn Harrisburg East is a hop, skip and a jump away from The Harrisburg East Mall and The Bass Pro Shop. A short drive will lead you to many exciting locations such as Gettysburg Battlefields, and the beautiful Lancaster, Pennsylvania Dutch Country. Located in TecPort Business Park Hilton Garden Inn Harrisburg East offers friendly service, deluxe accommodations, complimentary shuttle service to and from Harrisburg International Airport and a relaxed atmosphere for our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Harrisburg East Hotel Harrisburg
Harrisburg Hilton Garden Inn
Hilton Harrisburg

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