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Holiday Inn Express Harrisburg East
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Reviews (356)
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All reviewshershey parkfront deskyogurtfree breakfastoff the highwayclean roomseasy accessbed was very comfortablehiepettournament
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Reviewed 8 May 2013

From check-in with Jamelle to check-out with Keslie, with Becky in between serving breakfast in the Cafe, I was greeted with a warm smile and made to feel special.
The room was large so with good lighting and the bed was especially comfortable.

  • Stayed: May 2013
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Thank Subaruer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013

Checked in in record time. They gave us a coupon for free beer or wine or $5. off meal because we are Priority Members. Got a nice room on the 6th floor. Very quiet. We had dinner that night at the hotel. There were a lot of us and it seemed to really frazzle them. The food was okay though. Nothing gourmet. The indoor pool was really big and the outdoor hot tub was a nice feature. They have a really nice playground for kids which my Daughter loved. Would stay there again.

Room Tip: 6th floor is really quiet.
  • Stayed: April 2013, travelled with family
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Thank lchorba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013

This was our second visit to this hotel. The room was very clean, pleasant and comfortable . The location was right off the interstate and close to everything.
Really enjoyed the selection they had at the breakfast.
The staff members were friendly and polite.

  • Stayed: April 2013, travelled with family
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Thank DonMagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2013

It's usual holiday express, the breakfast was just ok, the room was clean, no bad smell, just big enough, close to the highway easy to find, good service, a bit expensive. If you can book with hotwire you can get a better deal.

  • Stayed: April 2013, travelled with family
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Thank Dany t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Harrisburg East, responded to this reviewResponded 14 May 2013

Dear Dany t,

Thank you very much for your recent review of our property. I am glad to read you like our locations and service. Our hotel is very proud of its level of service, cleanliness and quality of its product and we strive to provide competitive rates within the area. I'm deeply sorry that we fell below your expectations on some aspects. I have noted you valuable comments and I will make sure that this will be looked into and be forwarded to the departments involved.

Thank you for staying with us and we hope to serve you again should your travels bring you back to the area.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2013

This was a very nice stay for a Holiday Inn. We have seen the whole scale of quality of Holiday Inns, and this was definitely near the top of the scale.
Most of the breakfast was OK, but the eggs really were bad. The first day they were way overcooked, it takes a lot to burn eggs in a microwave, but they did. The next day the mini omelets had some sort of yellow glop in the middle that made them inedible.
Not sure if it was from the breakfast bar but the lobby smelled kind of weird.
I liked our room, the bathroom was small, but in great shape.
Overall we gave this property three stars because it is just that average. The breakfast bar was passable, the lobby area a bit rough, but it was a good sleep.

Room Tip: Go out for breakfast.
  • Stayed: April 2013, travelled as a couple
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Harrisburg East, responded to this reviewResponded 4 May 2013

Dear Tom H,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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