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“I keep coming back”

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Red Lion Hotel Harrisburg Hershey
Ranked #3 of 50 Hotels in Harrisburg
Certificate of Excellence
Atlanta, Georgia
1 review
“I keep coming back”
Reviewed 16 September 2011

This place is a very good choice for the business traveler. Near the airport, nice clean & spacious rooms, good TV channel selection, quiet hallways and a good restaurant to boot. I'll stay there again when in the area.

Room Tip: Ask for one looking over the pool.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (398)
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English first
Bloomington, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2011

My stay was terrible and I'll never be back. Be careful here. There seem to be two parts of this facility. One from the 50's which is poorly maintained - peeling wallpaper and spider webs abound. Another, more visible, under the process of renewal which seems pretty nice. Bigest problem for me is that management failed to respond to any concerns I had. NO RESPONSE from those who operate this facility...So, NEVER AGAIN will I stay at this hotel.

Room Tip: Demand a room in the newly upgraded portion. Don't expect much from management.
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  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RandyStuart, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, 17 September 2011
Thank you for taking the time to provide us with feedback regarding your recent stay with us. I would like to apologize on behalf of the entire team for the condition items noted, and take full responsibility for the lack of management response. We understand the importance of responding to customers needs and focus on these requests regularly, but it appears we failed in your case. Service recovery is part of our culture and based upon your comments, we are reminded of its importance in today’s business.

Your comments have been addressed and reminders to all departments about maintaining proper standards have been reviewed accordingly. I can assure you condition and communication will improve as a result of your feedback.

We apologize again and hope to get another opportunity to demonstrate how much we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altoona, Pennsylvania
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2011

Hotel was very unclean bugs everywhere. Addresses with staff and excuse wad building is old .NOT ACCEPTABLE

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rde120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RandyStuart, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, 18 September 2011
Thank you for providing us with feedback regarding your recent stay with us. We greatly appreciate you bringing these matters to our attention. We are also very sorry for any inconvenience these issues may have caused you.

Our pesticide vendor (Ehrlich) visits the property weekly to perform preventive maintenance throughout the entire hotel. I will address your concerns with them and make sure we have not missed any area. I will also address the cleanliness concerns with the housekeeping department to ensure we maintain our high standards of cleanliness.

Your business is very important to us and we hope to have another opportunity to accommodate you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saxonburg
2 reviews
Reviewed 14 September 2011

I travel a lot (2-3 nights a week). So, I work from my room in the evenings so I often order room service. Jerry was like having my own waiter in my room. He made a special effort to make sure I had the correct silverware for my food. Presented my food to me. Jerry treated me like I was his only customer, with effeciency, energy, and kindness. I never write these reviews, but Jerry was worth me taking the time and extra effort to say how absolutely wonderful he is. What a great person!!!

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank kigjpowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RandyStuart, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, 18 September 2011
We appreciate the kind words about Jerry. Your experience with him is how he treats every guest, which we are all extremely grateful for his superior customer service skills. I will share your comments with him and applaud him for his efforts.

Thank you again for the words of praise for Jerry. We appreciate your business and look forward to accommodating you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bakersfield, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 September 2011

I am staying at this hotel again this year as part of one of the groups in town for the RV show in Hershey. Just like last year's stay, this year's stay is off to a great start. Danielle picked me up at the airport and is very pleasant. My luggage didn't make it to town when I did, so she was kind enough to take me over to Target to get some things to tide me over until my luggage arrives (hopefully it WILL arrive). She gave me a referral to some restaurants nearby so when one of my friends from Ohio arrives tomorrow we have some choices for dinner.
When Danielle got us back to the hotel, we were greeted at the front desk by Terrance. Terrance certainly went over and above to get me checked in on the floor I wanted to be on, even providing me with ice for my room since the water was not yet sanitary in the ice machines from the flood. Terrance made sure all my questions were answered before wishing me well on my stay and sending me on my way.
My room is spacious (they are not this large back home) and very comfortable. I am glad we are staying here again this year. This is a great facility with an awesome team that really cares - you can tell just by some of the questions they ask and always wanting to know if there is something else they can do to make me even more comfortable.
I also really like that this is a non-smoking facility. I am very sensitive to cigarette smoke and I appreciate being able to breathe clean air. Thank you.

  • Stayed September 2011, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 10 September 2011

During the flood in the area I had to evac my home at 2am in the morning. With my 20 month old daughter and 2 dogs I had to find a place to stay! Eric at the desk had a room with a floor level balcony and a bellcart ready! Mary B. the F&B supervisor was also very helpful helping me to the room!
A great place and super helpful!
In the morning walking my dogs in and around the beautyfull courtyard area and tennis courts. I had a chance of talkig to other hotel guest who also where walking their dogs. Most where also evacuated from their homes and all said how relieved they were being able to have their pets with them!
The holiday inn prides it's self across the country to be a family friendly hotel and I thank the holiday inn Harrisburg east to also include in that statement our four legged family members!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CreationsbyMina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islip Terrace, New York
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 September 2011

This hotel was part of a package deal to go to hershey with U.P.S about 4 years ago . the staff are great the rooms are clean the pool and hot tub are very nice . they are busy on friday night for sure but thats okay the place is a convention center also. just wish it would hae a continental breakfast and last but not least the prices are very affordable

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fundsarelow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel Harrisburg Hershey

Property: Red Lion Hotel Harrisburg Hershey
Address: 4751 Lindle Rd, Harrisburg, PA 17111
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#3 Best Value Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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