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“amazing service!!”

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Red Lion Hotel Harrisburg Hershey
Ranked #3 of 51 Hotels in Harrisburg
Certificate of Excellence
Reviewed 12 July 2012

#1 in service as soon as you walk in the front door Jamell and Jamie are super friendly and go beyond their job to accommodate guests. If all the Holiday Inn are like this IM SOLD on the franchise. Please keep hiring great people that like and appreciate what they do!

  • Stayed: July 2012, travelled on business
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Thank jonellyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Thank you for acknowledging the great service provided by Jamelle and Jaimee. We are always very happy when a guest lets us know about the wonderful service they have received. I will make sure they know what a great job they have done, and also ensure they are recognized for their efforts.

Thanks again for your kind words. We appreciate your business and hope to have you as a guest again in the near future.

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1,609 - 1,615 of 2,034 reviews

Reviewed 12 July 2012

We tried to check in to the hotel at 5PM and were told we would have to wait for a bit. The gentleman at the front desk was very nice and accomodating (Jamelle). He offered free drink coupons and a room upgrade for the inconvenience. The female manager (Jamie) was not so friendly. The hotel is in need of new carpets but overall a good stay for the money.

  • Stayed: July 2012, travelled as a couple
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Thank JLAWFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Thank you for taking the time to provide us with feedback regarding your recent stay with us. My apology for the delay during check-in, as it’s our goal to accommodate our guests as quickly and efficiently as possible. We appreciate the kind words regarding the service recovery provided by Jamelle. I will sit down with Jaimee to discuss your comments so we can identify opportunities to avoid any future perceptions. We are addressing the carpets by shampooing them on a daily basis, and will continue to do so going forward.

Thanks again for your feedback. We appreciate your business and hope to have you as a guest again in the near future.

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Reviewed 11 July 2012

We came with the family to Hershey Park. We stayed in this hotel once before, and had a so so experience, although all issues were resolved at that time! They promised that the next time we'd come they would make sure that everything would be perfect . We did come back to this hotel, because we knew they would keep their word -and true to their words, our stay this time was superb! Firstly the staff is super friendly....from the front desk employees, to the room service staff, to the housekeeping staff. We personally got to know Mr. Randy Stuart, the general manager! He was the one to see that our stay would be perfect, and he's a real down to earth person you can 'really' speak to! Usually the managers are unavailable,and nothing is ever taken care of! He was a pleasure to deal with !! When we come to Hershey again, this is definitely the place where we will stay, and we have already recommended this hotel to our friends, going to Hershey! The hotel is close to Hershey Park,and to the attractions, and to a 24 Hr Walmart, -which with kids, is always important to have such a store so close by!!!! The pools were fabulous, which we used in the early morning, before heading out for the day, and after we returned from our long day at the parks!! The play area in the outside pool was also loads of fun for the kids! The rooms were comfortable and clean! We requested an adjoining room for our children, and they totally accommodated us!!! But most of all, I must reiterate, that any issues we had were resolved, and Mr. Stuart is willing to work with you,and to please you, to make your stay as comfortable and enjoyable as possible!! ALL IN ALL A WONDERFUL EXPERIENCE FROM CHECK IN TO CHECK OUT!!!!

  • Stayed: June 2012, travelled with family
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Thank mandsnytor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Thank you very much for the positive feedback during your most recent visit with us, and for having confidence in the service recovery we provided as a result of your previous stay. We truly value when a customer lets us know where we can improve, and most importantly, gives us the opportunity to do so before they check-out. I can assure you it’s always our goal to consistently provide great service, clean accommodations and superior value. We’re not in the “inconvenience business” and realize sometimes things occur throughout the day that are not our normal high standards, but we do promise to always make it right and take complete ownership in the situation, ensuring our guests leave happy! Your feedback is an example of what we do, and is much appreciated.

Thank you for referring your friends. We look forward to your return visit.

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Reviewed 10 July 2012

I'm starting to doubt TripAdvisor for once, first time I stayed in two hotels according to reviews from Tripadvisor and was disappointed.
This ranked second in harrisburg according to TA. we get into hotel, customer service was smiling and very accomodating, probably that's where the good stuff ends. Then to the room, first thing, the room stinks, second, the room has dead bugs on the floor. the carpets looks wore down and the AC was unusable. The hotel was jam packed, so they have enough business, but the room needs a good uplifiting. They had two pools which are nice but didn't get to use them as we were busy in Hershey Park.
Again, not sure what makes this place second in Harrisburg, It was barely acceptable place to come and crash.

  • Stayed: July 2012, travelled with family
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1  Thank carabasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for taking the time to express your views regarding your recent stay. We’re disappointed to hear about the overall condition of your guestroom, and sincerely apologize for the inconvenience this caused you. You’re correct; we are extremely busy because we have a great reputation for service, cleanliness and comfort, so I’m sorry your visit fell short of our goal. Your comments will be reviewed with the appropriate department to ensure we correct and immediately improve upon.

We value your business and feedback and will continue to strive to make our guests happy.

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Reviewed 10 July 2012

Overall, the hotel visit was an average experience.
The service and friendliness of the staff was great, and the restuarant's food and prices were affordable. Some of the food was burnt.
We stayed in a room with no refrigerator and microwave, and the coffee maker didn't work. The television could've been a little bigger, and one channel kept buffering. The room was a little dirty. We found a spider on the bed right after we came back to the hotel from Hershey. The beds were comfortable, the room size adequate.
There were enjoyable attractions in the hotel. The indoor and outdoor pool were good sizes. We did not get to try the ping pong. The lobby had lots of comfortable chairs.
The location of the hotel was very convenient, the distance to Hershey didn't take too long to drive there.
The best part of the visit was the service, and the least part were the room issues. Hopefully the hotel will fix them. We might come back if we ever visit Hershey again. Thanks for the good visit!

  • Stayed: July 2012, travelled with family
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Thank Eugene Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

I would like to start off by apologizing for the average experience you recently had with us. Clearly we missed on a couple opportunities noted in your review. I can assure you they will be addressed immediately with the housekeeping department. I will make sure our pesticide company is aware of the spider identified in your room and discuss preventive measures to avoid this from happening to another guest. The coffee maker and TV channel comment should have been identified during our daily room inspection, so I once again apologize for the inconvenience this caused. Not all rooms have refrigerators and microwaves, but if you ever decide to come back, simply contact the front desk and we will be more than happy to deliver them complimentary.

Thank you taking the time to let us know where we can improve, as it’s unacceptable for a guest to have an average stay with us. I can PROMISE you we will fix the concern comments noted.

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Reviewed 9 July 2012

Hotel lobby is updated and looks great. It all ends there. Was offered room by the pool when we checked in. Turned out to be in the basement, dark and musty and facing the dumpster. Went back immediately and got a room on the 4th floor, front desk clerk was very accommodating. Hallways in the entire hotel are very shabby, looked like the hockey team came through in their skates. Room was better and adequate, although rugs in room were not the best either. Hotel staff were all very nice though. The outdoor pool is fabulous and was even warm. The playground for the kids is also great, something you would see in a park. Perhaps there are better rooms in the hotel. We just didn't see them on our floor.

  • Stayed: July 2012, travelled with family
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1  Thank Melinda I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vh34, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 16 July 2012

Thank you for providing us with feedback regarding your stay with us. We apologize for the inconvenience caused as a result of your poolside patio room, but are grateful for the opportunity to accommodate you in one of our 4th floor rooms. All poolside patio rooms are located on the ground level (second floor). We recently experienced extremely high humidity in the area, which caused the musty odor on the ground level rooms. We are addressing it by reviewing the ventilation system for better air flow. Carpets are deep cleaned on a weekly basis and will continue to be cleaned until they are replaced. We appreciate the kind words regarding our staff, outdoor pool and playground.

For the benefit of future travelers, we do not have a basement level guestroom and there are not any rooms facing a dumpster.

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Reviewed 6 July 2012

We booked here because of the proximity to Hershey as well as the great comments that we saw on TripAdvisor. This hotel is rated #2 and should be #1 in my opinion! We went to Hershey to see a concert and we were a little nervous about fighting traffic and getting there on time. We asked the Guest Service Agent for the quickest route and boy was she right. It is just a hop, skip and a jump and we were there. After the concert we returned to the hotel and had cocktails in their lounge. The bartender was friendly and engaging as we talked about the concert. Drinks were moderately priced as opposed to the $7.00 beer that I had at the concert! Our room was beautifully decorated an had a giant flat screen TV as well as complimetnary WiFi and in room refrigerator. The following morning we ate breakfast in their restaurant and the service and food was outstanding. This is a property we would visit again and again.

Room Tip: I stayed on the 6th floor and I could see the State Capital dome from my window!
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  • Stayed: July 2012, travelled with family
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Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

We’re thrilled to hear you selected us over all other lodging options in the Hershey/Harrisburg area as a result of other guest reviews on Tripadvisor. We value these reviews and are consistently looking at our core tenet of superior customer service to ensure our guests are happy. We truly believe our great location to Hershey, outstanding value and amenities provide the perfect choice when folks decide where to stay in the Hershey/Harrisburg area.

Thank you for having the confidence and trust in the views of others. Hershey is the host to various concerts throughout the year, so we hope to see you again in the near future.

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Additional Information about Red Lion Hotel Harrisburg Hershey

Address: 4751 Lindle Rd, Harrisburg, PA 17111-2400
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range: £77 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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