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“Amazing staff at a fun property”

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Red Lion Hotel Harrisburg Hershey
Ranked #3 of 51 Hotels in Harrisburg
Certificate of Excellence
Reviewed 26 August 2013

Our family had a great experience at this property. The hotel has many things for kids to do, 2 pools, tennis, basketball, ping pong, arcades and more.

But I especially wanted to talk about the staff. Every where we turned we encountered friendly and very helpful staff, especially Tammy, our server in the restaurant. We had the pleasure of dining with her twice for breakfast. She went above and beyond our expectations to take care of our large family. She continually checked on us, made sure the children had exactly what they needed and always made sure we had enough food. She is a real treasure on their staff.

Room Tip: rooms were very clean, hallway carpet does need to be replaced.
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  • Stayed: August 2013, travelled with family
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Thank jsn703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 28 August 2013

Dear Jsn703,

We are pleased to read of your overall satisfaction with the service and accommodations we provided you and your family. Thank you for expressing your feedback on TripAdvisor – much appreciated. We feel the same way you do about all the amenities we offer, all of which are unmatched in the Harrisburg/Hershey market – nothing but fun for the entire family.

I’m very proud of the entire team and their commitment to service excellence. This is clearly a passion of ours, and something we take tremendous pride in delivering to all our guests. Tammy plays a major role in our success and we’re fortunate to have such a wonderful team member. I will be sure to pass along your kind words.

Thank you for selecting us as your lodging choice. We hope to have you back with us again in the near future.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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1,303 - 1,309 of 2,012 reviews

Reviewed 25 August 2013

We wanted to stay somewhere a little nicer than the Days Inn where we usually stay for our yearly Hershey excursion, so we booked a room here. The public areas are great - very nicely done, very clean - the pool/hot tub/playground area is a lot of fun, and the game rooms are a great downtime activity area for the kids.

While the public areas look good, the wing where our room was located did show significant signs of wear. The carpet was pretty worn, the paint on the doors and trim was patchy, and the bathroom shower enclosure had enough caulk around it to make me think that a replacement was probably warranted. Also, the dining room features a breakfast buffet - the good news is that kids under 12 eat free, and we had a good meal the first morning we had breakfast there. However, the second morning (a Saturday) was much more crowded, which may have accounted for the watery eggs and under cooked bacon we discovered.

To the staffs credit, when we needed more shampoo, or towels, or needed the coffee-to-go dispenser refilled, they were right on it. The staff responds immediately to any issue and does their best to bring it to your level of satisfaction - if management can be as pro-active about the issues I've mentioned above, we will definitely try them out again.

  • Stayed: August 2013, travelled with family
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Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 26 August 2013

Dear Ken,

Thank you for taking the time to express feedback of your recent experience with us. We appreciate when a new customer offers feedback in an effort to help us improve, as we’re always striving to deliver the type of service and accommodations our guests expect and deserve. My apologies for some of the condition items noted in your review, and the breakfast experience day two – we will address accordingly in an effort to mitigate any future concerns.

I’m always excited when our guests acknowledge the sense of urgency we have to ensure they have everything they need, whenever they need it 24/7. It’s this type of commitment that keeps us very busy, and allows us to create great long lasting relationships with our valued guests.

Please feel free to contact me directly at rstuart@hiharrisburg.com regarding your next visit – I definitely guarantee we’ll strive to get two additional stars (excellent).

Thank you very much for your business.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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Reviewed 23 August 2013

Our experience was fantastic from the very begining with the front desk was very awesome. The gentleman at the desk " Mick " did a terrific job in accomodating me and my family. We will return shortly with great pleasure. Thank you to Mick and the holiday inn.

  • Stayed: August 2013, travelled with family
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Thank rajeh j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 25 August 2013

Dear Rajah,

“Fantastic” – that’s what we want to hear when guests speak of the service and accommodations we provide – goal accomplished. Your time and courtesies in writing a review is much appreciated. We are happy to know Mick took special care of you and your family throughout your stay. He’s passionate about customer service and I know he will be happy your experience was fantastic.

We appreciate your business and look forward to your return visit in the near future.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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Reviewed 22 August 2013

I just stayed here for 2 nights while visiting Hershey. This was a last minute trip and the Best Western Eden in Lancaster was booked. Hershey Lodge and Hotel were also booked. So I figured I would just stay somewhere basic but clean. I am not an overly particular person and I have stayed at some iffy places during my life. This place is dirty and quite frankly...skeevy. The carpets are gross and the walls are filthy. I didn't want to touch a thing. The outdoor pool has twenty different types of chairs and the entire area is run down. I would never stay here again. The only reason I gave it a 2 instead of a 1 is because my three interactions with staff were pleasant. I am a average guy and I recommend you lodge somewhere else.

  • Stayed: August 2013, travelled with family
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3  Thank NYTravelDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 12 September 2013

Dear NYTravelDad,

We are disappointed to read we failed to meet your expectations during your recent visit to Hershey. We strive to provide inviting accommodations - such as your first three selections, but clearly we didn’t come close, and for that I apologize. I left you a message in an effort to discuss your experience in more detail, and tell you about our “Hospitality Promise”. I can assure we work very hard at adjusting to the various likes and needs of every guest and will discuss your candid feedback in an effort to improve.

We wish you all the best in your future travels, and hope after speaking with you, there will be another opportunity to serve you.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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Reviewed 18 August 2013

We booked our room just 2 days in advance by calling the hotel front desk. Zac was able to reserve a single room for our family of 5 - which is not always easy. Upon arrival there was some confusion with our reservation. But all front desk personnel were cool and calm and very apologetic over the slight delay in getting us into the room. Zac personally brought a rollaway for our our third babe and even finagled us a discounted rate for the night. Everyone was very hospitable, offered the kids candy while we waited our room, recommended a good family restaurant, etc. Nice indoor and outdoor pools and tennis courts.

  • Stayed: August 2013
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Thank Mahoneybb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 20 August 2013

Dear Mahoneybb,

Thank you for writing a review about your recent stay with us – much appreciated. We are delighted our friendly service and welcoming accommodations were a big hit with you and your family. I’m pleased to read the confusion with your reservation was handled quickly. We truly appreciate when a guest allows us the opportunity to resolve a situation without any further inconvenience. I hope the nice family restaurant recommendation was Season’s - located just off the lobby in our hotel, I hear great things about it.

We value your business and hope to have you back with us again in the future.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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Reviewed 18 August 2013

Dining at the Holiday Inn restaurant while staying here was peaceful, enjoyable and we got our food fast. The food was good and the waitress that served us (Ariel S) was extremely friendly and treats all customers very well and gets them whatever they need. I will definitely be eating here and staying here again next time I come to Pennsylvania for Hershey Park.

  • Stayed: August 2013
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Thank xxonessaxxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 21 August 2013

Dear Xxonesaxxo,

Thank you for posting a review of your recent visit with us. We are pleased to read you enjoyed your dining experience, and that Ariel provided great service. I will be sure to deliver your message – thanking her for making sure you, and all our guests had a wonderful dining experience.

We appreciate your business and look forward to serving you again in the future.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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Reviewed 16 August 2013

Attended a baseball tournament in Hershey and one of the Mom's selected this hotel to stay. Usually the Airport Hotels are basic however we were pleasantly surprised with the Holiday Inn Harrisburg East. We stayed in a suite which was huge and the AC was ice cold. The Hotel offered many different activities which our children took advantage of such as the tennis courts, playground both indoor and outdoor pools. The adults hung by the pool and used the convenience drink store right off the pool. The staff was outstanding especially Chad in reservations. There was an on-site bar/restaurant and it was close to many other restaurants and Hershey Park. I would definitely return, GREAT STAY!!

  • Stayed: July 2013, travelled with family
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Thank Wow99NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this reviewResponded 17 August 2013

Dear Wow99NewJersey,

We appreciate your time and courtesies in writing a review of your recent stay with us. We are pleased to read you were pleasantly surprised with the services and amenities we offer. Our resort type property makes you feel comfortable and relaxed from arrival through departure – business or pleasure. It’s nice to know the adults were able to enjoy the conveniences of “Splash” our outdoor snack shop!

Please be sure to thank the mom on our behalf for selecting us as the teams lodging choice. And thank you for acknowledging Chad for providing outstanding service. We wish your son all the best with his baseball career.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel Harrisburg Hershey

Address: 4751 Lindle Rd, Harrisburg, PA 17111-2400
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#4 Best Value Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range: £67 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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