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Residence Inn Harrisburg Hershey
Ranked #21 of 51 Hotels in Harrisburg
Certificate of Excellence
Reviewed 15 September 2013

Stayed here on September 11 to 13. Nice. Had HUGE room. Two queen beds, living room, sofa, chair large TV, huge kitchen. Free breakfast and dinner both nights. Now, the dinner was not from menu but buffet style both nights but did the trick. Excellent service at desk and the waitress at the buffet from Chec Republic was wonderful. All shifts were great. Don't have one complaint. Everything was WONDERFUL. I am Marriott Gold and I can say this was a very roomy room. The bathroom itself had toilet and tub and was a tiny room. Clean. They are going to need a makeover soon with furniture. Little worn. But, again, no complaint. LOVED IT!

  • Stayed: September 2013, travelled with friends
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Thank maddashin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 19 September 2013

Thank you for your recent stay with us and taking the time to review our hotel on TripAdvisor. Our staff is so delighted to hear that you enjoyed your stay with us. We are also very pleased to hear that your room was spacious. Our main goal is to try to give the best service and the most comfortable stays for our guests. We hope you will return to our hotel in the future. Have a great day!

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191 - 197 of 345 reviews

Reviewed 3 September 2013

From the time we checked in the staff went out of their way to make us feel happy and relaxed. The room was acceptable, but the breakfast, and social dinners were very nice. Great amenities including indoor, and outdoor pools, basketball net and gym. Very nice stay

  • Stayed: August 2013, travelled with family
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Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 6 September 2013

Thank you for staying with us and taking the time to review our hotel on TripAdvisor. I am so glad to hear that you felt our staff went out of there way to make you feel relaxed. All of our staff members try to make every guest feel special, and we are so glad you could relax at our hotel. We hope you will return to the area in the future and choose our hotel for your next visit. Have a great day!

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Reviewed 27 August 2013

We stayed one night with our two boys (6 & 7 Yrs.) on August/24/2013 and it was an enjoyable stay
The place was modern, clean and comfortable with excellent bedding and pillows, the Studio room was well equipped with everything we needed including a full furnished kitchen with full size appliances, plenty of plugs to charge all your gadgets…..the sofa bed had all its sheets and pillows tucked away in the coat closet…….internet connection was quick, they had two swimming pools which our kids enjoyed a lot, (plenty of towels provided at the indoor pool). We knew in advance from the pictures that they had a basketball mini field, so the boys brought their ball and shot some hoops
Breakfast was very well stocked and the folks servicing the breakfast room were working like bees, not letting any one item run out (despite the full house crowd over the weekend), many food verities to pick from....plenty of seating provided on two floors…..very well managed place (I even noticed one of the front desk ladies come to help the other ladies at the breakfast room when the capacity was at a max
I love the continuous toaster conveyer that didn’t create crowds at the bagel/toast station, since it was working so well and quick
Location of the hotel was so convenient to everything in Harrisburg and Hershey Park, and it was tucked in a very quiet area
Check in/check out was a glide, professional and friendly
I can’t say anything but good/great things about this hotel….and give its management a high mark on a job well done
Definitely will stay here again and recommend it to all

Frank Mo

Room Tip: We enjoyed the King Studio since it had a full kitchen with counter desk and a sofa bed, the room w...
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  • Stayed: August 2013, travelled with family
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Thank frankiemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 29 August 2013

Thank you for staying with us and taking the time to review our hotel on TripAdvisor. I would like to thank you for all of your kind feeback about our property. In the summertime, one of our main goals is to accommodate all guests' at breakfast. I am very glad to hear that our breakfast staff tried to replenish all items quickly and efficiently. I am also glad to hear you enjoyed our full kitchens in our suites. We hope you will choose to stay with us again the future. Have a great day!

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Reviewed 24 August 2013

This is a very nice Residence Inn several miles from Hershey. We were hesitant upon arrival because this is near the highway and in an industrial park. But we barely noticed as our stay progressed. This is a nice property, lovely grounds including a courtyard area, indoor and outdoor pools and a basketball court. Lots of kids playing. We loved our room, which was on ground floor. This feels more like an apartment complex than a hotel, in a good way, homey. The room was very nice but small, bathroom huge as I had asked for accessible. The only negative on the room I can note is that we had a queen sized bed and a pull out sofa, for 2 adults 1 child. The sofa was small and creaky and so my son was scared to sleep on it, sooo that meant that either Mom or Dad had to take our turn on it each night. I would have preferred 2 double beds but they didnt have that configuration available with my Marriot Silver Elite Status points. Also, with the bed unfolded, the room gets very cramped. I liked having actual CLOSETS though, and the kitchen was very nice and well stocked. The staff we all encountered are eastern European, very nice and friendly and actively maintaining the property. We used both the indoor and outdoor pools different nights and both were clean and well supplied with towels. The breakfast was much more than the continental advertised, waffle station, hot eggs, sausage, fruit bar, toasting station, and friendly busy staff restocking everything. However, it was PACKED every morning of our 3 night stay, despite us trying different times. It was standing room only in the lines to get food, not much room to sit, but if you can balance your plate or find a tray, there was an upstairs area. We saw lots of folks taking their plates back to their room to eat and that was better for us and we were close by to the lobby. The ladies stocking the breakfast were super busy and eager to please, very friendly with our son. After breakfast was over, we saw her cleaning on a ladder, even and you could really see her pride in her area of the hotel. If we had any complaint, it would front desk staff attention to detail. We had two back to back POINTS reservations. But, despite providing two credit cards, they didn't process both my husband and my separate Marriot reservations into one combined stay, so that on my checkout day, his check in day, they did forget to transfer the keys and thus, locked us out of our room. This was despite me asking once on the phone and once at check-in to combine the reservation to avoid exactly that happening. So, mid stay, we got home late from Hershey one evening, tired and hungry and found our keys wouldn't work. So, in the rain, my husband had to walk to the lobby to get our keys refreshed. This hotel was near enough to Hershey, each day we drove about 10-15 minutes on a busy highway to get there. We slept great, despite being near the road, with tons of pillows, great A/C blasting at our command and no noise from either upstairs or adjacent rooms. This hotel is pet friendly so it was nice to see some animals being walked and able to pet them, made us miss our beagle! I rate this hotel as very good to excellent, not for opulence or 5 star accommodations, but based on what it is supposed to do and how well it met that standard and our needs. Everything was clean, orderly and well-maintained, parking was convenient and free, we had a great stay with hardly any problems to speak of. The housekeeping staff say hello when they pass you and we saw lots of other families, friendly people in all the common areas. Great job!

Room Tip: Choose a room with 2 beds because the sofa bed is not very comfy for kids or adults.
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  • Stayed: August 2013, travelled with family
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Thank WordlyWannabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 29 August 2013

Thank you for staying with us and taking the time to review our hotel on TripAdvisor. Our staff is so happy to hear you enjoyed all of our amenities ranging from our pools to our continental breakfast. I apologize that your keys stopped working during your stay, due to our front desk error. We will address this matter, so it does not happen in the future. We hope you will stay with us again on your next visit to Hershey. Have a great day!

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Reviewed 15 August 2013

Don't get me wrong. We love Marriotts. We stay there all the time, largely because they are consistently clean and service is consistently friendly.

This Residence Inn is an exception. Our unit was filthy, and the hotel's response was indifferent -- friendly, but indifferent.

I am writing this review 90 minutes following check in on August 15. Within 5 minutes of our arrival, we discovered that the toilet was clogged with the deposits of the previous guest. We called the front desk and were told nobody was available to fix the problem. We said we needed a solution and were told a plunger was available and a staff member would be right over. We hoped this meant a staff member would come to unclog the toilet (since the hotel should have cleaned the toilet following the last guest's departure). Nope, we were handed the plunger and told to clean the previous guest's fecal matter ourselves.

(The plunger itself was filthy, too.)

Needless to say, this was disgusting and not what we expect from Marriott.

Also, the bathtub was filthy - covered in dark hairs left by the previous guest. We had to scrub the tub on our hands and knees before we could let our daughter use it. Surely the tub should have been cleaned before we checked in.

Even though these problems were identified and reported to the front desk promptly after check, we were not even offered a clean unit as a replacement. Other units, identical in size, were available. (An online reservation search confirmed this.) Perhaps the hotel had another available units, but none of them were any cleaner then ours. Or perhaps the failure to offer a move was another sign of indifference.

Our confidence in Marriott is not shaken by this experience, but it's clear that this property does not live up to Marriott standards of cleanliness and customers service. Marriott should consider terminating the franchise, as this property does not deserve to be branded as a Marriott Residence Inn.

The irony is that our Marriott Rewards status entitles us to complimentary upgrades or extras. Forget the upgrade (which wasn't offered), we would have settled for a room that was clean. Neither the previous guest's hair and toilet waste, nor the hotel's dirty plunger, were the sort of "extras" we contemplated.

  • Stayed: August 2013, travelled with family
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2  Thank Nepean_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 29 August 2013

Thank you for your feedback on TripAdvisor. I would like to first apologize about your disappointment in the suite that you stayed in. Our front desk and our staff member that came to your room had a miscommunication about how to fix the problem that you faced after check in. Our staff can fully understand why our miscommunication was frustrating for you, and how this situation did not comply with Marriott standards. Our staff has learned from this situation, and we will communicate better in the future. We hope you will choose to stay at Marriott Hotels in the future. Have a great day!

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Reviewed 12 August 2013

Based on a brief, single night stay. I was upgraded to a nice king suite room and it appears to have been recently renovated. Everything was updated. Very clean, comfortable bed.

Staff was very friendly. Would definitely stay here again if I'm in the area.

  • Stayed: August 2013, travelled solo
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Thank Khill0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 13 August 2013

Thank you for staying with us and taking the time to review our hotel on TripAdvisor. I am so glad to hear that our staff was friendly, and our suites were clean. If you are ever in the Harrisburg area again, please stop by Our Hotel. Have a great day!

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Reviewed 27 July 2013 via mobile

We stayed here for our Hershey Park adventure and found it very conveniently located off Rt.322. We stayed in Bldg.4 in a 1 bedroom suite that was great size for 2 adults and 2 small children. Found the sink area and tub and tiolet nicely clean without any stains. The 2 beds were full size and comfortable for one adult and one small child. The breakfast was great with lots of different choices to eat and they have a kegger on tap for weekday specials. Hotel staff were wonderful. We would return there on our next trip back to Hershey.

  • Stayed: July 2013
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Thank daiboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna H, General Manager at Residence Inn Harrisburg Hershey, responded to this reviewResponded 28 July 2013

Thank you for staying with us and taking the time to review our hotel on TripAdvisor. We are so pleased to hear that your suite was clean and that your family was comfortable. I am also very happy to hear that you enjoyed your stay. Please come back to our hotel if you are in the Hershey area again. Have a great day!

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Additional Information about Residence Inn Harrisburg Hershey

Address: 4480 Lewis Rd, Harrisburg, PA 17111-2548
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Harrisburg
Price Range: £89 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Harrisburg Hershey 3*
Number of rooms: 122
Official Description (provided by the hotel):
Residence Inn by Marriott Harrisburg Hershey hotel offers guests spacious suites with separate living and sleeping areas, fully equipped kitchens, free wireless Internet access, pool, heated spa and Sport Court-all the comforts of home. Attractions near the hotel are Hershey Park & Stadium, Indian Echo Caverns, Whitaker Center, Zoo America, AACA Museum, National Civil War Museum, RiverSide Stadium, State Museum of Pennsylvania and the State Capitol. Residence Inn Harrisburg Hershey shopping is plentiful at Harrisburg Mall, Colonial Park Mall, Outlets at Hershey and Strawberry Square. Guests to the hotel enjoy complimentary breakfast buffet daily and light dinners Mon-Thurs. Visitors to University of Harrisburg and Temple University are within 5 miles of Residence Inn Harrisburg Hershey hotel. Come stay with us at the Residence Inn Harrisburg Hershey hotel. We are a pet friendly hotel allowing pets in studio and Penthouse suites only for a $100 non refundable fee. ... more   less 
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Also Known As:
Residence Inn Harrisburg Hershey Hotel Harrisburg
Harrisburg Residence Inn

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