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“I guess it depends what you consider a vacation”

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Woodloch Pines Resort
Ranked #2 of 7 Hotels in Hawley
Certificate of Excellence
GreenLeadersGold level
NYC
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“I guess it depends what you consider a vacation”
Reviewed 26 December 2013

I know people swear by this place and go back year after year - I just didn't get it. Maybe I missed the happy koolaid you were supposed to drink when you get there.

It was our first time there as a family, and asked to be put together, and when we reserved the rooms we were told we would be, but somehow wound up in four rooms in three separate buildings, which was extremely inconvenient. The staff said they were booked and could not move us, even though we were early to check in.

The person who compared this to Carnival on land was accurate - the difference is the pricing where Carnival offers low fares once in a while, and this place is definitely not cheap. I found a lot of things that focused on quantity over quality ... such as the food, activities and shows. There was a juggler one night who could barely catch anything he threw and a comedian who did not get one laugh from anyone in the audience. I would rather have one quality show than a pick of several mediocre acts.

There was plenty of food - but none of it was great, except maybe the breads, but that may be because they are also for sale. I do have to compliment the food staff - they were very accomodating with any requests.

A lot of the activities seemed unorganized. Some events weren't prepared ontime or had too many people and the staff didn't know what to do with the crowd or had too few people and kept waiting for more to hopefully show up.

I can understand why parents seem to love it because they just let their kids run wild and feel as if they don't have to watch them or worry about them. We had kids next to us up all night screaming and jumping around the room and there were teenagers running thru the halls most nights until the early hours of the morning.

The best thing about this place is you can bring your own alcohol - we had happy hour in a room every night before dinner, which kept us from having to buy overpriced, watered down drinks in the dining room.

  • Stayed September 2013, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
3 Thank NYgirl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Manager at Woodloch Pines Resort, responded to this review, 2 January 2014
Dear NYgirl09,

Thank you very much for taking the time to provide thoughtful feedback about your recent stay at Woodloch. We are deeply sorry to hear, however, that your vacation did not meet your expectations.

We apologize for the inconvenience you experienced in regards to proximity of your family’s guestrooms. We always do our best to place guests traveling together as close to one another as possible; however, we are unable to guarantee this during times when we are fully booked or when we have large groups staying in-house.

We apologize for the noisiness that you experienced during your stay as well. Our goal is to provide an exceptional family vacation for all of our guests. We pride ourselves on offering a wide range of activities that guests of all ages can enjoy together as well as high-quality meals served hot and efficiently, specifically to keep families happy. In our family dining rooms, our menus are not gourmet by design; however, we offer fresh locally-grown vegetables and the finest meat and fish products served in a relaxed atmosphere.

We thank you again for bringing these various matters to our attention so that we have the opportunity to correct them. Our goal is to provide an exceptional experience for each guest, and if we fall short, it is a serious concern for our entire management staff. We appreciate our guests’ comments and use constructive criticism as a catalyst for change and improvement.

Sincerely,

The Woodloch Family
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Rating summary
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Traveller tips help you choose the right room.   Room tips (487)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
delaware county, pa
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 December 2013

I purchased a Travelzoo voucher for a mid-week stay for a girl getaway with my sister-in-law in October. To put in simply, the place is awesome and perfect for families. The staff is uncommonly friendly and accommodating, the food was great with varying options (we did 2-meal plan for breakfast and dinner), the room with 2 queens was spacious and very clean with access to little patio and beautiful view of the lake. We kept saying how great the place is for families with so many activities to offer. Since it was mid-week, there wasn't much going on (although there were many activities offered, just not a lot of people), but can easily imagine that the place is bustling on the weekends and/or the summer. I want to definitely go back with my husband and our young daughter...she would love the pool area! Hope to book a trip in 2014!

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
1 Thank islandjumpers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear islandjumpers,

We are happy that you were able to take advantage of our past TravelZoo offer, and thank you for giving Woodloch a try! We provide many activities each day, no matter what the season or day of the week. We strive to provide something for everyone. We would love to be able to share what we offer with the rest of your family, and sincerely hope to see you again!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westbury, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

No wonder many people, including me, come back from time to time.

Its a place where they just can't do enough to make you happy.

They have activities for young children all the way up to seniors.

The staff treat you like royalty.

The owners prowl the grounds like owls making sure everything exceeds your expectations.

Over the years, it just gets better.

At Woodloch you'll find something to do all day long, or you can relax, your choice.

I'm sure to go again.

Room Tip: In the winter consider the Springwood or Mountain Laurel which are connected to the pool complex.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EastMeadower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear EastMeadower,

We are honored to be your favorite place to vacation! Our family and staff are always available to make sure you are having the best stay possible, and we appreciate the recognition. Here at Woodloch, you can do as much or as little as you would like, so if you would prefer to relax or would prefer to stay active, we have what you're looking for! Thank you for your review, and we cannot wait to see you again.

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 4 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 December 2013

Great place, we go every 3-4 years. we rent a home so we can BBQ for dinner and have a quiet breakfast, then jump in the car for a quick 2 minute ride to the resort and enjoy the many activities the y offer. There are activities for kids and adults of all ages, and many family activities to keep the family busy. The housing area has its own pool and fitnes center. The pool on the resort is nice but gets crowded,and they also have a beautiful lake.
The staff is very friendly and the shows at night are fun and entertaining .

Room Tip: The food is expensive ,but if you rent a house, you can cook yourself
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank billymack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear billymack,

Our Woodloch Springs Guest Homes are a great option for families and friends looking to share the same accommodation while retaining full access to Woodloch Pines. Having the option to choose whether or not to take advantage of a meal plan is another great way to customize your stay. We are glad that you find the activities to be plentiful, as we strive to make sure every member of the family has something to take advantage of at any point throughout each day. Thank you for sharing your review with others, and we hope to see you again in the near future!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013

The staff couldn't be more accommodating. Their are plenty of activities, even in poor weather. The owners who are on the dining room floor every night make you feel like you are at home. The food is excellent! It is a family resort that all children should experience with enough fun for the adults also! All the seasons offer different activities but my favorite is the summer but I will continue to try and go as much as I can! Believe it or not I would prefer Woodloch over most other places including the Caribbean because I can drive 3 hours with baby and children!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kmuchnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear Kmuchnick,

We are very pleased that you and your family found what Woodloch has to offer to be to your liking and plentiful! Many families that join us are within driving range, and we have found that this makes it extremely easy to get to us as well as preferable to flying to a distant location because travel times are so low. We appreciate the recommendation, and cannot wait to share our hospitality with you and your family once again!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 December 2013

This was our 3rd time going to Woodloch and as always we had a great time. The staff at Woodloch are so nice and accommodating, they work very hard to make your stay the best it can be. The grounds are beautiful and well maintained. We stayed in the Greenbriar rooms in the main building. They are clean and spacious and the view of the lake is amazing.The food is great and there are always children's options for those that are a little picky. We were a little disappointed that snow tubing was not open but our teenagers were able to buy snow discs and go sledding down the hills. We went as a large group and the ages of the kids range from 2-20 and there was always something for the kids to do. If you go, make sure you try some of the family activities such as Zombie bowling. It was a fun time!

Room Tip: Stay in the Greenbriar rooms and you won't have to travel outside for meals and most activities.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngelaBklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear AngelaBklyn,

We are delighted that you and your family had a great time! We aim to have every visit to Woodloch be as fun and exciting as the last, and always want to have new things to offer. We apologize that the snow tubing was not available during your stay. Unfortunately, even though we make our own snow, we are largely dependent upon Mother Nature to ensure consistently cold temperatures to create the snow. Thank you so much for sharing your review with the TripAdvisor community, and we hope to see you again next year!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayport, New York
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 December 2013

We have been going every year for over 20 years.There is no bad time to go! Winter .Spring...Summer...Fall..we have done them all and fun by all! My kids grew up there learned to ride bikes there learned to swim there and now bring their kids. When we asked my grandson if he wanted to go to Disney or Woodloch Pines his vote was Woodloch. You park your car when you get there and spend quality Family time till you get in your car to go home.You will spend every last minute you have running from go carts to the lake to the gym to the batting range..the kids pool area ..and so on with the kids begging you to stay one more day!My son said years ago when he was about 6 its like home Mom only better,,he is 18 and stll cant wait to get back,,same with all the kids friends who have come with us over the years..there is no place like it.....You will love it....And be ready to eat!

Room Tip: All rooms face lake..We like Mt.Laurel with kitchen as we go up in large group and lots of room. Spr...
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Green Features: They work hard to keep all they do environmentally aware
  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank regina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 7 January 2014
Dear regina b,

Thank you for visiting Woodloch so many times and sharing our hospitality with multiple generations of your family! We are honored to have you join us year after year. There is nothing better than spending quality time with family and friends, and no matter what the season, you are guaranteed to have a good time! We appreciate the kind review, and cannot wait to see you again.

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodloch Pines Resort

Property: Woodloch Pines Resort
Address: 731 Welcome Lake Rd., Hawley, PA 18428-7840
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Hawley
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hawley
#1 Green Hotel in Hawley
#2 Romantic Hotel in Hawley
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Woodloch Pines Resort 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
This exceptional Poconos resort, nestled in a pristine mountain lake setting, is regarded as one of America's "Best All-Inclusive Family Resorts". Their traditional warm hospitality has been nurturing and embracing the spirit of spending quality time with family and friends for over fifty years. This Pocono Mountains resort provides a four-season, fun-filled, lakeside escape for your entire family with endless activities and entertainment for all kids from 2 to 92. ... more   less 
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Also Known As:
Woodloch Pines Hotel Hawley
Woodloch Pines Hawley

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