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“Maybe a little overhyped”

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Woodloch Pines Resort
Ranked #2 of 7 Hotels in Hawley
Certificate of Excellence
GreenLeadersGold level
Southern New Jersey
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Maybe a little overhyped”
Reviewed 19 May 2014

Would like to start off by saying kids had a blast. Staff was friendly. Lots of effort made to entertain families that you don't see many places. Highlights for my family (two boys ages 7 and 5) were the cake boss competition, evening horse races, paddle boats, go garts, and indoor pool. I think my expectation were a little high based on the reviews and thinking the events ran all day as opposed to nothing until after 10:30am and little between 12:30 and 2:00. We stayed in the Springs section (2 bedroom condo) and did not do the all inclusive meal package and I think the gap in entertainment/activities were scheduled because most people are probably eating during those designated times.
We were there for a friend's wedding (had mother in law to watch kids) and that was beautiful and seemed to go off without a hitch. Food was very good and outside ceremony was great.
Will try it again I am sure when weather a little warmer to see what it is like when lake area is hopping.

Room Tip: Please understand the Springs is a good 3 miles away from ALL activities but there is a near by gym...
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank smack25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 25 June 2014
On behalf of the Woodloch Family, thank you for sharing your feedback with us. The core of Woodloch Pines is the American-Plan package, where there are some group activity breaks in order to accommodate meal times for all guests. That being said we do continue certain events through those meal times – specifically lunch – to accommodate guests not on a meal plan. Your comments are well taken as it is our goal to make sure every guest has a top-notch, action-packed experience. We are already working towards opening events earlier in the day and keeping more items open through lunch. We are glad to hear your friend’s wedding was lovely and allowed you the opportunity to see Woodloch as a family resort. We do hope you’ll join us again.
Sincerely,
Steve Kiesendahl
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Levittown
Level Contributor
3 reviews
Reviewed 14 May 2014

We have returned to Woodloch 46 or more times. Each time is a wonderful experience. They are serious when they say that they treat you like family. Over the years we have had many special circumstances stays from a grandson with allergies to my mother with dialysis and an amputation. Nothing challenges them they do it all. We all have a great time here and also feel "safe".

Room Tip: share your needs with reservation department, they will help you
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Green Features: lights go off automatically in restrooms, water from sinks in restrooms automatically turn on and off, really examples are too numerous to mention, you can call them and ask.
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Charle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 28 May 2014
Charlie P.,
Thank you so much for your feedback and your continued vacations spent with us here at Woodloch. We really love to hear that we are a part of our guest’s lives in such a way that they’ve been back, in your case, 46 times or more. That is truly just remarkable to us! We so thank you for making us apart of your lives and memories.
Looking forward to having you back real soon! Thanks again!
Sincerely,
Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 May 2014

Spent a recent weekend at Woodloch with 9 other friends and our families...38 people total, including many kids ranging from age 3 to age 15. With 10 families, the best option was to rent three homes at Woodloch Springs, which is where the golf course is, about 2 miles from the main resort area. This is a great and more affordable option, because you are responsible for your own meals as opposed to being on the meal plan. We had three houses in a row on our own block, which let the kids play ball in the street with zero worries. The homes are beautifully kept and spacious. As for the resort itself, amazing as always. Since it was an early May off-peak weekend, it was far less crowded than during peak season. The only downside is that you don't get the lake activities, but you still get the indoor pools. Everything else is open, and not crowded. The staff there is eager to please, as always. HIGHLY recommend for a great getaway weekend, especially with a big group of people.

Room Tip: The houses at Woodloch Springs is the way to go!
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank HandsomePete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 28 May 2014
HandsomePete,
Thank you so much for your feedback about your stay at our Woodloch Springs.
For a group of 38, all ranging in ages, we are so happy to hear that your time at Woodloch was an enjoyable one leaving you worry free. We really pride ourselves here at our resort to have the ability to take away our guest’s concerns and remove them from the hustle and bustle of their everyday life, for at least the duration of their stay.
Thank you again for your feedback, and hope to have you all back real soon!
Sincerely,
Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineola, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 May 2014

Once again Woodloch Pines does not disappoint. Just came back from a great weekend and we had a ball. Would like to thank the whole staff, our servers, Sade' and Segen plus all the others who provide great service. The entertainment staff, Joey, Eric and Randy and all others who provide fun and excitement throughout your stay. Great place, great fun, great food and accomodations. See you in October.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Joe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 28 May 2014
Joe V.,

We are so happy to hear that you had such a great time with us here at Woodloch and we appreciate your feedback!

We take great pride in making our guest stay truly a unique experience. We tell our staff to treat each and every one of our guests as if they were a guest in their own home, and they all do their very best to show truth in our motto.

We look forward to seeing you all again in October!

Sincerely,
Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woolwich Twp., NJ
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 May 2014

I spent the weekend at Woodloch Resort with my family (boys are 5 and 7) for a wedding. We did the non-traditional plan (no meals) and stayed at the Springs. We LOVED all the activities they offered and took advantage of most of them. We left our condo in the Springs at 7:30am on Saturday to head over to Pines and didn’t return until we had to get back to prep for the wedding at 3pm. We participated in Cake Wars, boat ride on the lake, paddle boats, go-carts, bumper cars and bumper boats, family bowling, basketball and baseball competitions, rock wall climbing, batting cages, bocce ball, mini golf, petting zoo/pony rides, and batting cages. We also used the indoor pool and kids loved the splash zone. They also loved the indoor playground. My 7 year old’s favorite activity (and probably mine as well) was the horse races Friday night at the night club. Lots of activity for one weekend! We really didn’t spend much time at all in the condo, but it was roomy and clean and sufficient for our stay.
I realize that most people do the all-inclusive plan and have scheduled meal times in the main dining room, but more food options for purchase for those that don’t want to be on that schedule would be nice. They had food at North Lodge but it was a very limited menu and besides that, just a deli that was not that convenient to anything. We did eat at the Clubhouse Grille in the Springs Friday night and they had a good menu, good food and service, and reasonable prices.
Woodoch did a great job on the wedding – well-run and good food- also a beautiful setting outside overlooking the lake. The reception was at the Inn at Woodloch.
Also note that entrance for the Springs guest houses is about 3-4 miles from the Pines where all the activities take place. Then, you need to drive through to your place so it takes about 15 minutes to drive back to your house and there are no buses between the properties. We didn’t realize this before we went and I don’t think it’s clear on any of their sites but maybe I missed it.
Lastly, the staff at the resort were great – very friendly and knowledgeable!

  • Stayed May 2014, travelled with family
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Helpful?
Thank BeachLover077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Woodloch Pines is a wonderful place. It is definitely a family resort....or for older couples. Not a 'romantic' getaway by any means. I've been going with my family for many, many years. I have never, ever had a bad time. If anything ever goes awry, they make every effort to correct it to the guests satisfaction. They staff goes way above and beyond. I talked to staff who were brand new and staff who I've seen there for 20 years..........the staff loves working there and it shows.

To the author of the review titled “The Confusing Mess Called Woodloch Pines!”, you apparently are ill-equipped as an adult if you can not find your way around Woodloch Pines. If children between the ages of 6 and 13 have zero problem, then, my friend.....it must be you. You can't find where things are? OPEN YOUR MOUTH AND ASK!!! This resort, I found out this last trip, has 1100 employees. You can look in any direction and see staff of some sort. There are telephones all over the resort. Pick one up and the front desk will answer any questions. My 6 year old calls the main desk to ask questions. To anyone who read that ridiculous review, take it as a grain of salt by someone who sounds like they need to be led by the hand. And honestly, Woodloch is the type of place that actually would lead you by the hand if you asked them.

Everyone employee I encountered there over the many years is overwhelmingly nice. The fact that they remember faces and sometimes even names, I find amazing and heart-warming.

If you have kids that are at least the age of 5 or 6, they will LOVE it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pierwolf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 28 May 2014
Pierwolf1,

Thank you so much for your feedback on your thoughts and feelings towards your stay here at Woodloch.

We love hearing about our guests who come back year after year with their families and every stay with us is better than the last. We try our best to accommodate all our guests and their needs, even if that does mean taking them and showing them where they want to go. Our staff is always more than willing to help out our guests with whatever their needs may be. We like to treat everyone as if they were a guest in our own homes. With that said, it is important to us to do everything we can to make stay’s here an enjoyable one in which memories made here will always be fond ones to look back on.

Thank you so much again, we appreciate your feedback. Hope to see you again real soon!

Sincerely,
Steve Kiesendahl
& The Entire Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Sinai, New York
1 review
Reviewed 9 May 2014

Have been to Woodloch MANY times and as always, this time didn't disappoint! We had a cousin reunion weekend and stayed in one of the beautiful homes at the Springs. It never ceases to amaze me how beautiful the grounds are kept, how clean the accommodations are, how good the food is, but most importantly how friendly, caring and helpful the staff is!! I can't think of a better place to get together with family or friends to catch up, tell stories, laugh and even shed some happy tears of times spent at Woodloch with loved ones who have passed. We did it all and loved every moment of it! Thanks Woodloch for making a very special weekend a memory we all will cherish! Can't wait to do it again.

Leesie Schultz

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Elise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodloch, Owner at Woodloch Pines Resort, responded to this review, 28 May 2014
Leesie,

Thank you so much for continuing to make Woodloch a place where you and your family make such special memories! We are humbled and honored to have you and your family come back year after year to reminisce about the memories that you all have made here with us! That is really something special.

We take great pride in what we have here, with that said, we are very happy that you found everything during your stay to be in great condition!

We appreciate and are thankful for your feedback! Hope to see you and your family again real soon!

Sincerely,
Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodloch Pines Resort

Property: Woodloch Pines Resort
Address: 731 Welcome Lake Rd., Hawley, PA 18428-7840
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Hawley
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hawley
#1 Green Hotel in Hawley
#2 Romantic Hotel in Hawley
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Woodloch Pines Resort 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
This exceptional Poconos resort, nestled in a pristine mountain lake setting, is regarded as one of America's "Best All-Inclusive Family Resorts". Their traditional warm hospitality has been nurturing and embracing the spirit of spending quality time with family and friends for over fifty years. This Pocono Mountains resort provides a four-season, fun-filled, lakeside escape for your entire family with endless activities and entertainment for all kids from 2 to 92. ... more   less 
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Also Known As:
Woodloch Pines Hotel Hawley
Woodloch Pines Hawley

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