I have just returned from my 7th visit to The Lodge at Woodloch. I have always considered this to be a four star destination but my recent vacation has changed my mind. I think that some things have begun to slip a bit.
With that said, the positives first:
Our room was very nice. The service in the Spa and Ladies lounge remain outstanding; polite and very courteous. Received terrific tension tamer/deep muscle massages from Rhonda, Stephanie and Jude.
Took the terrarium class: and absolutely loved it! What a great addition to the schedule.
The resurfacing of the infinity pool on the sun deck was gorgeous; very nice choice of tile colors.
The additions of the glass doors and patio to the art studio were also a beautiful improvement.
“Happenings At The Lodge” another great idea.
Hammocks in random locations-fabulous and very enjoyable
Now the not so great:
I remain baffled at the price of liquor; a glass of wine in particular. The beverage menu explains that 18% gratuity and taxes have been added and included in the cost. However, when you check out the charge is listed on the final bill with another 18% and all taxes added to it again. Actually, we are more than overcharged.
Seriously, charging for S’mores! Shame on you. There are guests that are paying a premium for their rooms and now they are nickeled and dime?
I participated in Behind the Scenes: Farm to Table. Very interesting and thoroughly enjoyed it. I think that guests are misled into thinking that the produce grown is included in our meals; which it is not. A huge opportunity is being missed here. Why not have a food prep class, why not make your own pesto, why not a flower arranging class, why not grill and use fresh produce from the farm? There is power out there-could have a real farm to table experience. Set up a nice farm table; go ahead and charge extra-it would be worth. Do a wine tasting out there. Just so much you could do.
The most unexplainable and least easy to understand is the raw chicken that I was served on Tuesday evening. Absolutely inexcusable. Not even home cooks can make that mistake. I returned my dinner; told the service person that it was raw; Chef never came out to apologize-no, nothing from him. My friend’s meal was served; she ate alone; then my meal came out and I ate alone. An example of poor service and interest in the product served.
Wednesday evening a young couple was seated next to us: she is pregnant and a vegetarian; the Chef refused (as in would not do it) to make her anything to eat other than the sides that were being presented that evening. 5 tables were occupied; the kitchen should have been able to handle this. Frankly, I find little excuse for this.
Service in the restaurant is uneven and not timed very well. Desserts and coffee not served together. Dirty plates remains at lunch. Definitely enough staff; as three of them were at the hostess station chatting.
May want to reconsider bikes on the paved walking path; was almost run over by a guy biking very fast around a corner; and also someone fell off the bike and staff had to come out with the golf cart thing to pick them up.
You employ one the best instructors on the East Coast; MaryAnn and yet she teaches two days-why?
I am hopeful that these problems are just a blip on the radar and will be remedied.
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- Also Known As:
- The Lodge At Woodloch Hotel Hawley
- Hotel At Woodloch
- Spa At Woodloch
- Lodge Woodloch