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“Extreme disappointment”

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Candlewood Suites Hazleton
Ranked #4 of 8 Hotels in Hazleton
Certificate of Excellence
Chicago, Illinois
1 review
“Extreme disappointment”
Reviewed 10 December 2013

After extensive research in this geographic area, I found this location in Hazelton to be what we were looking for based on amenities and reviews. I booked a month plus stay for business purposes for our employee. After a few days in this property I received phone calls and pictures of overloaded garbage cans in hallways and various photos of bugs, even in the bed. I under no circumstances expected him to stay in these conditions especially for an extended stay. He did check out and relocate to another local property. He explained to staff at hotel that they had a garbage and bug problem, had photos and was simply told they have alot of those bugs (which appeared to be roaches to me) in that area. We were extremely disappointed in the property and staff.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmar624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 13 December 2013
I very much apologize for the concerns you feel you experienced while staying with us. This concern unfortunately was not brought to managements attention and I apologize that it was not taken care of to your satisfaction. The insects that you are referencing, I believe are stink bugs, which are native to this area. They do hybernate indoors in the winter months. I am absolutely not discrediting your concern, I want to explain what it could be. I do assure you that problem resolution is a strength at our property, although we are fortunate to not experience many problems at our location. We do have regular preventative maintenance programs in place to ensure these concerns do not happen. I can assure you that we have many guests that stay with us for extended periods of time and are very happy with their stay. In my research of your comment I found that your associate did speak with our front desk agent inquiring about the bug in his room. Our front desk agent did inform him that it was indeed a stink bug and your associate informed us that he needed no further action concerning the issue. In regards to your associate checking out early, he only informed us he needed to check out early, never referencing it had anything to do with the hotel. We would have loved the opportunity to handle this concern and resolved the issue to your associates acceptance. We do hope that you will stay with us in the future after us providing you this insight. We would love to speak with you personally regarding these concerns if you would be willing.
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238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Lewisburg, West Virginia
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 November 2013

The clerk at the reception was pleasant and efficient. Evidently, we booked a queen that turned out to be a very small room designed for a single business traveler. The bed was boxed in a corner so one of has didn't have a reading light nor a night stand and had to roll over the other to get out of the bed at night. The desk clerk confirmed the next morning that the hotel is designed for single travelers. The mattress was lousy, but the room was clean.

Room Tip: Rooms facing the parking lot will probably have less road noise, but one should not be too near the...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WVMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 3 December 2013
Thank you for choosing to stay with us! We are very happy to hear that our staff took very good care of you. We are an all suite hotel, with full kitchens in all of our rooms, spacious work areas and a comfy recliner to kick back and relax in. Some of our rooms do have the bed up against the wall, as you will find in other hotels as well, although not all of our suites are setup that way. We do try to accommodate our guests with a room overlooking the beautiful valley. With our hotel being located on the mountain and overlooking the valley, we do experience some windy evenings. We hope to accommodate you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
1,647 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 916 helpful votes
Reviewed 17 November 2013

Stayed at the Candlewood Suites during October 2013. I was very satisfied with the hotel from the location to the rooms. The room had a full kitchen with refrigerator, stove, microwave, coffee maker,etc, but no kitchen table and chairs, like some full suite hotels, but that was not a problem as we had everything we needed. A desk area was large, and had plenty of work area and for a computer. A recliner and large king bed. The bathroom was large, and fully stocked with fluffy towels. There is no housekeeping, but you just need to go to the front desk for towels or accessories. I think they clean once per week, as it is classified as a long term stay facility. We had requested a mountain view, and when we checked in the elevators were not working. This was the only downside to our visit. However we were given a room on the lobby floor which is the 4th floor and also the first floor for the parking area. It had mountain view. The hotel is on the side of a mountain, so the entrance floor is also the 4th floor. The location is great, close to freeways and to local restaurants and malls. The value is excellent, as I have stayed in this area before and spent a lot more for a room, but remember they do not have a restaurant here so they do not offer any food service including breakfast. There is a large pantry shop with packaged microwavable food which you can microwave in your room.

Room Tip: Ask for mountain view.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 3 December 2013
Thank you for choosing to stay with us! We are an all suite hotel and the perfect location to cook in the full kitchens and kick back and relax in our over stuffed recliners. We are an all suite hotel and do offer housekeeping services every 7 days, but you can absolutely stop by the front desk for fresh towels or linens. I do apologize for the inconvenience we were having maintenance done on our elevators.We hope to see you again soon!
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Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 November 2013 via mobile

Stayed at the hotel on business. Hotel is easy on and off from I-81. Great staff...very helpful. Rooms are perfect for working in the evening. Desk faces tv with lots of room to work. Plus the free internet is fast and reliable. Near several great places to eat. Highly recommend.

Stayed November 2013, travelled on business
Helpful?
Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 19 November 2013
Thank you for choosing Candlewood Suites Hazleton. We are very happy to hear that we were able to accommodate you during your business trip. We are the perfect location for business travelers, we offer very competitive corporate rates and our amenities are designed for you to have the comforts of home while traveling. We hope we can accommodate you again soon!
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FRASER
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 November 2013

Being a Platinum member with the IHC Group I like the King Suite Upgrade and if your traveling with family this room has tons of space easily sleeps 4. The Kitchen is Handy and when I stay here I never spend money eating out.I bring a cooler and everything you need to use is there. Comfortable Bed TVs in each room and this one in particular had spectacular views since it is built in the side of a mountain! Its centrally located to Wilkes Berre, and Scranton. If your Casino buff there is a Casino and Horse tack in Wilkes Berre.

Room Tip: The Rooms Facing the rear of the Hotel look out onto the Mountains all around. I stayed on the 3rd f...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 19 November 2013
Thank you for being a Plantium member and for choosing to stay at Candlewood Suites Hazleton. Our suites are perfect for traveling on business or with your family. Our spacious suites allow you to kick back and relax. The kitchens are perfect for you to bring your own food and enjoy a home cooked meal, but if you do want to eat out we are located close to restaurants. We are conveniently located with easy on and off access and only a short distance from the Mohegan Sun Casino. We hope we can accommodate you again soon!
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Delaware
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 October 2013

Would have been nice if the elevator had been working. The hotel seemed understaffed when we checked in (we were left to wait while the guy at the front desk ran to one of the rooms to replace batteries in a tv remote). But the hotel seemed clean and comfortable, location was right off the highway, and the price was good.

Stayed October 2013, travelled as a couple
Helpful?
Thank must-keep-moving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 5 November 2013
Thank you for choosing to stay with us! Candlewood Suites are extended stay hotels and have limited staffing, the goal is to provide you with a home away from home atmosphere at a great price. I apologize that you experienced an issue with the elevator, it was taken care of as soon as a tech was able to come out. I do apologize for any inconvenience that this may have caused you. We hope to accommodate you again the next time you are traveling in the Hazleton area.
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Budapest, Hungary
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 September 2013

First of all try to get a room on the fifth floor with valley view! We forgot to put it in our booking but Mike managed to arrange us 1. Thnx so much Mike for your help. Staff is very nice by the way! The views are just spectacular. Very easy to find. Just drive straight on from exit 145 on Interstate 81 (westbound) and you are there. No GPS needed. There is no housekeeping every day but you can change your towels at the reception. Very nice well kept, very clean rooms for a great price. If you are a foodie looking for some special restaurants for your evening dinner you might have to do some research upfront and be prepared to drive! If you are into cooking the suites have a very well equipped kitchenette. Love this place! Great for exploring the poconos for a fabulous price!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkusvdB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWS H, Director of Sales at Candlewood Suites Hazleton, responded to this review, 10 September 2013
Thank You for choosing Candlewood Suites Hazleton! We are very happy to hear that you enjoyed your stay with us and that our associates accommodated you! We are located within a short distance from all different types of restaurants. We hope that we can accommodate you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Hazleton

Property: Candlewood Suites Hazleton
Address: 9 Bowmans Mill Rd, Hazleton, PA 18202-4813
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Hazleton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hazleton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Hazleton 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Consider Yourself Home at the Candlewood Suites Hazleton. The Candlewood Suites in Hazleton, PA is perfectly located off the intersection of I-81 and PA-93 and conveniently by West Hazleton and many of the city s corporate parks. Our hotel is close to all that Hazleton and the Pocono Mountains have to offer, including golfing, fishing, hunting, biking, camping and a little city life. Our location couldn t be better, but what will really impress you are our spacious all-suite accommodations. Prepare and enjoy a home-cooked meal whenever you like in your fully-equipped kitchen. Choose a movie from our free library, and kick back in your over-stuffed recliner. Work comfortably at your spacious executive desk. Take advantage of free high-speed Internet access and two phone lines to accomplish everything on your list. Visit our business center for all of your printing, copying, and faxing needs. During your stay at the Candlewood Suites Hazleton hotel, enjoy the convenience of free on-site laundry services. Stop at the fitness center regularly to keep up with your exercise regimen. Enjoy a sweet treat or pick up a light meal to go at the Candlewood Cupboard. Candlewood Suites truly is your home away from home with our brand new feature, the Lending Locker. You are welcome to borrow during your stay a board game, blender, office supplies, crockpot, and much more and the best part is, it's complimentary. Whether you plan to visit the Candlewood Suites Hazleton area for a single night or a few weeks, let us be the first to welcome you home. ... more   less 
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Also Known As:
Candlewood Suites Hazleton Hotel Hazleton

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