Overall, our experience at the Hershey Lodge was a wonderful one. At check in, we were greeted with a smile. Just walking into the hotel, you feel comfortable. It was after check in was our issue. When we booked the room on line - We requested a room with 2 queen beds that was handicap accessible. Since we couldn't check in till after 4:00 - we decided to go to Chocolate World and do some other things till the room was ready. We didn't return till about 9:00 to the hotel. At that time, we got our room key. When we entered the room, we realized they gave us the wrong room - we had 1 king bed and not 2 queen beds. We went back down to check in and requested another room. They guy who's name I forget, was not very accomodating. He knew our reservation requirements were. He put us in a room that was not handicap accessible. After having to call the main desk and argue my point of having a handicap room, finally a girl named Tara helped us in getting a suite that was more accomodating to my sons needs eventhough it wasn't truly handicap accessible, we made it work.
- Official Description (provided by the hotel):
- Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner. Hershey Lodge is also one of The Official Resorts of Hersheypark, alongside The Hotel Hershey and Hersheypark Camping Resort. Guests to each of our resorts enjoy the value, convenience, and special access of our FREE resort benefits. ... more less
- Also Known As:
- Hershey Hotel Hershey
- Hershey Lodge Pennsylvania
- Convention Center Hershey Lodge