After people that I know raved about Fuddruckers, I decided to go to their Hershey location before a show at Hershey's Giant Center recently.
Upon entering the restaurant, you are immediately hit with noise. Not the pleasing sounds of a busy restaurant where people are enjoying themselves in a fun environment, but loud music (too loud to hear well) and terrible intercom pages for patrons whose food is ready. The young man behind the counter was obviously very bored with his job, as he could barely speak loud enough for me to hear him over the noise level. For a premium priced burger joint, an employee who is no help to first time patrons who are overwhelmed with the vast selection of food is inexcusable. After paying $24 for two driks, two burgers with basic toppings and an order of nachos topped with beef, we walked away from counter without a thank you.
When we headed to the drink station, I noticed a huge, old fashioned sign that said "Enjoy Coca-Cola." It must have just been there for atmosphere, because this Fuddruckers severs Pepsi.
Once seated, we began to listen to the music. Suddenly, the intercom interrupted the music and an employee, who seemed to have put the microphone completely inside her mouth, paged a patron to go and pick up their order. The volume of the page was unbelievable. "How am I going to enjoy my burger with all of this obnoxious noise?" I thought.
The food finally came, and I must say, the burgers were good, but not what I would call the best in the world. The rounded roll that it is served on made the burger lay to one side, and all of teh expensive fried onions and cheese that I ordered slid off to one side. In short, trying to eat the burger with my hands was a mess. The nachos were very attractive, but the flavor left a lot to be desired.
My overall impression is that Fuddruckers is nothing mroe than hype. The prices are high, the food is mediocre and teh service is terrible. I will not go back. You're better off looking a bit further for a local burger type restaurant.
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