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Fairfield Inn & Suites Hershey Chocolate Avenue
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Reviews (477)
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All reviewsfront deskwafflesfree breakfasttop floorhershey attractionsqueen suitesmall poolthe breakfast areawould definitely stay here againshort driveminutes from hershey parkclean hotelnext morningwould highly recommend this hotelstaying at this hotelpull out couchhershey chocolate
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341 - 346 of 477 reviews
Reviewed 4 August 2014

I stayed in this hotel with my family for one night and booked two rooms (1 BR with king suite and 1 BR with two queen beds). The location is fantastic, just 5 minutes from Hershey and several places to eat nearby. The hotel was new, clean and the rooms were fantastic. The customer service was great as the front desk folks went out of the way to get me the rooms and allow early check in.

Breakfast was great, but I would recommend having the breakfast before 7.30 AM to avoid the massive crowd during the weekends.

Overall a great experience and one of the best hotels I have stayed at.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank FrequentT149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HERSHEYFFI_GM, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this reviewResponded 10 August 2014

We are honored to have been named to your personal best hotel list. Our staff pride themselves on consistently delivering the very best service and attention to every guest!

Please come back and visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

The hotel was clean and nicely laid out. The suite had a microwave, refrigerator, and two TVs just enough space for a family of four. The kids were able to have space to play games and watch TV when they were in the room after a long day at the park. The complimentary breakfast is really a nice way to start the day with children, especially the freshly made waffles. The staff was courteous and friendly. It was a very easy stay with no stress. The hotel is a close 10 minute drive to Hershey Park and and 5 minute drive downtown to restaurants and Zoo America. A very conveniently located hotel, no need to stay inside the park.

Room Tip: Arrive after check-in time, there is not much to do if you have to wait for a room.
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Well Traveled G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HERSHEYFFI_GM, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this reviewResponded 4 August 2014

Dear Well Traveled G,

We are delighted you were pleased with every aspect of your stay, as well as the convenience of our location. Were also proud of being named the 2013 Opening Hotel of the Year by Marriott due to experiences like yours!

On behalf of all our award winning staff, thank you for choosing us and we hope to see you again soon!

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Reviewed 29 July 2014

Nice room but not extra roomy with two queen beds in the space. Enjoyed the breakfast. Would have liked the option to rent a movie from the room or have a rental option close by as the channel choices were limited and staff didn't seem to know how to get movies.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank BusyBee065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I wanted to write this review while I am still in the hotel as I am amazed by everything. The room is very very specious and super clean, the stuff are very helpful and friendly, the location is very close to hershey park and the chocolate factory. Would highly recommend this hotel.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mino124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HERSHEYFFI_GM, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this reviewResponded 4 August 2014

Dear Mino4,

Thank you so much for taking the time out of your day to give your feedback while still at the hotel! We pride ourselves in delivering the absolute best guest service in the industry and are pleased to have achieved this goal with your stay. We hope you choose us again upon your next visit to Hershey!

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Reviewed 24 July 2014

This is a nice, new hotel and a welcome addition to the choices inside of Hershey. Our visit was during July, the height of the high season, and we found the hotel to be clean and well organized, and the staff to be attentive and second to none. The construction of the hotel leaves a lttle to be desired, however. Now, the place was full of families when we were there, but still, I shouldn't be able to identify voices above, below and on both sides (sitting in the bathroom, I was able to make out every word of a conversation between the father and son next door.) They could have done a better job insulating for noise, but the other guests all settled down by about 10pm, so we didn't lose any sleep. All that said, this is the hotel we would stay at the next time we're in Hershey. No question.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank MrDiningGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HERSHEYFFI_GM, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this reviewResponded 4 August 2014

Thank you very much for sharing your thoughts! We are indeed a choice of many when it comes to lodging in Hershey being open for just over a year. Please accept our sincere apologies for the high noise levels you've experienced during a recent stay with us. Occasionally, groups and sports teams do visit our hotel and can check in rather late. However, we assure you that comfort of our guests is the number one priority as we direct traffic accordingly.

We look forward to welcoming you back on your next visit!

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