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“2nd time staying here. Good again.”

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Residence Inn Philadelphia Willow Grove
Ranked #2 of 6 Hotels in Horsham
Certificate of Excellence
Charlotte, North Carolina
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“2nd time staying here. Good again.”
Reviewed 8 July 2014

Checked into the hotel around 6pm after a 10 hour car ride. When we walked into the room my wife noticed the kitchen floor was dirty. There were crumbs all over the floor. We called dowstairs and told the front desk person- he said that was unacceptable and he would take care of it immediately. 5 minutes later he was knocking on our door. He had keys to a new room- he helped us move our bags- the new room was very clean. My wife was happy.

This is the second time we've stayed at this Residence Inn. We stay here when we drive up to visit family. We will be staying here again next year too. The rooms are clean. The hotel is quiet. The staff is friendly.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank boonertpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 10 July 2014
Dear Guest,

Thank you very much for the positive review of our hotel. It is rewarding to see that our Front Desk associate handled the situation to your satisfaction and that you plan to visit us again.

We greatly appreciate your business and we look forward to your visit next year.

Sincerely,

Al Jaskel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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107 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
NEW YORK
Level 6 Contributor
157 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 June 2014

Very quiet night at this hotel.... I wish the had 2 bedroom (they have a 2 bedroom suite only).... Check was a breeze.... Adrianne (Housekeeping) was very nice, keep up the good work.... The rooms are spacious.... All the pots, pans, dishes, utensils & a fridge are there for your use.... Rooms are nicely updated.... Breakfast was good (a little crowded for a small area).... I will definitely stay here again... Sesame Place is a 15 min drive.... Walmart is pretty much around the corner & other stores..... Pa doesn't sale alcohol in grocery stores or Walmart, you have to find a beer warehouse or a Spirit & Wines place or just bring your own.... :) Amtrak in Philly is 28 mins away....

Room Tip: Doesn't where you stay here you'll love it!!!!!!
See more room tips
Green Features: The environment is very quiet.... no problem!!!!!!!
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank o1_cisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 13 June 2014
Dear Guest,

I appreciate you taking the time to write of your experience here at our hotel. It is always rewarding to see our hospitality and housekeeping efforts noticed and I will certainly pass on your gracious comments to Adrianne.

Thank you for staying with us and I hope you visit us again real soon.

Sincerely,

Al Jaskel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hampshire
Level 4 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 May 2014

Only stayed for one night unfortunately due to business. It was a great room, spacious, full kitchen. There was a great patio area that my group partook in. Great staff too! Looking forward to staying here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roadtripper20088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 2 June 2014
Dear Guest,

Thank you so much for your kind comments regarding your recent stay at our hotel.

I was particularly pleased that you recognized the hospitality efforts of our team. I hope that you can stay longer on your next visit and appreciate you taking the time to review our hotel.

Sincerely,

Al Jaskel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 5 Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 April 2014 via mobile

The rooms are large and roomy! They have been recently updated and are better than some of the other properties. The staff is very friendly and welcome you in a professional manner! The bathrooms are on the smaller size but just fine for a couple or small family.

Stayed April 2014
Helpful?
2 Thank DenTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 18 April 2014
Dear Guest,

Thank you for posting your thoughts regarding the recent visit to our hotel. I appreciate your comments concerning the size of our rooms and the friendliness of our associates.

Being a Residence Inn, we specialize in extended stays and our amenities are focused on the particular needs of our long term guests. It is great to see our efforts noticed.

Sincerely,

Al Jaskel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 April 2014

I stayed here for just one night this past weekend. The front desk was very friendly and helpful with checking in and out. The room was very clean. It like a small condo/aparment. There is no elevator but they only have 2 floor in each unit. I love the personal space of being on our own. The breakfast was ok. I recommond this hotel to anybody and I will retun again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smiley4life2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 18 April 2014
Dear Guest,

Thank you for taking the time to let us know about your recent visit. We appreciate the positive review and I will make sure our Front Desk team is aware of your nice comments. We look forward to serving you again in the future.

Sincerely,

Al Jaskel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembroke Pines, Florida
Level 6 Contributor
139 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 31 March 2014 via mobile

We are natives is Philly and return often. I've stayed in about 15 Different Philly Marriott's but this property is my favorite!! The front desk greeted me each day and made me feel at home! The breakfast was excellent and great variety of foods! The breakfast crew wore gloves and since I'm a clean fanatic this hotel passed the test! The condos are beautifully remodeled and spotless! Each guest signs a contract and it was very quiet! We got much needed rest and its a wonderful area for dining, shopping and touring! Check out Jenkintown! Worth the trip !

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank david b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 2 April 2014
Dear David B,

Thank you so much for the kind comments regarding your recent visit to our hotel. As a team, our goal is to have every guest leave totally satisfied with their stay and it is rewarding to see that our hospitality and housekeeping efforts are noticed.

We appreciate your business and look forward to serving you again in the future.

Sincerely,

Al Jaskel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 March 2014 via mobile

Would defitely recommend this hotel! The rooms are huge - sitting area, full kitchen, king bed. Very clean and all the staff is top notch. Large selection at breakfast everyday. Really enjoyed the reception 3 nights out of the week from 6-730. Wine, beer and food...not 5 star dining but perfect for me!!! Bed was very comfortable and couldn't have asked for friendlier staff.

Stayed March 2014, travelled on business
Helpful?
2 Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review, 25 March 2014
Dear Laura B.,

Thank you so much for your very nice comments concerning your recent visit to Willow Grove. It is always nice to see that our efforts to bring our guests the very best in cleanliness and hospitality are noticed.

We certainly appreciate your business and look forward to serving you again in the future.

Sincerely,

Al Jaskel
General MAnager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Philadelphia Willow Grove

Property: Residence Inn Philadelphia Willow Grove
Address: 3 Walnut Grove Dr, Horsham, PA 19044-2201
Region: United States > Pennsylvania > Horsham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Horsham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Philadelphia Willow Grove 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Residence Inn Philadelphia Willow Grove Hotel Horsham
Residence Inn Horsham
Horsham Residence Inn

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