We stayed at this hotel over the weekend. This is a cosmetically pleasing hotel which went thru renovations in the past year. When we walked in to check in there was not a non-smoking room available but we were willing to wait for one to be cleaned. Upon entrance to the hotel room there was a strong food smell (curry) and there were no towels in our room. The front desk delivered towels and air freshener. When we returned after an exhausting family event, to get the kids settled, there were no sheets for the fold out bed, so back to the front desk for them. The kids were settled into bed and when we turned off the lights, there were buzzing noises around us. We turned on the lights and there were no less than 10 outdoor bugs including flies, lightning bugs and mosquitos. Assuming that they snuck in the open window (presumably airing out the room due to strong smell) we smashed all we could see and tried to go to sleep. Within five seconds, I felt something creeping around on me. I promptly delivered my pillow with a creepy crawly critter to the gentleman at the front desk who profusely apologized. He offered to do whatever I wanted, not being inclined to wake up/pack up all the kids, we moved to the third floor to a very clean room where I couldn't get the heebeejeebees to go away... The next morning, I went to the front desk to ask for my receipt and was given a $20 discount for my dissatisfaction!!! Later, they reduced all the charges, but I will not be staying there again and neither should you!
- Official Description (provided by the hotel):
- Candlewood Suites Philadelphia - Horsham - Willow Grove hotel is nestled in SE Pennsylvania. We are a stone's throw from many areas of interest such as King of Prussia Mall, Valley Forge National Historic Park, Franklin Mills Mall, Philadelphia Zoo, Philadelphia Convention Center, Franklin Institute, Willow Grove NAS JRB, & Fox Chase Cancer Center.The Candlewood Suites Philadelphia/Willow Grove is the perfect choice for business or leisure travelers. Earn Priority Club rewards points for each qualifying stay. Our large guest suites offer the perfect amenities for your business trip, vacation, or relocation needs. Each room boasts a fully equipped kitchen allowing you to cook the meals that you love just the way you like them! Relax in your overstuffed recliner as you enjoy a movie from our free lending library. Work in comfort at your in-room desk while taking advantage of our free high-speed Internet. Can't bear to leave Fido at home? Bring him along! We offer a pet friendly environment. Visit our executive fitness center or do your laundry in our free machines. Visit the Candlewood Cupboard for a frozen dinner, ice cream, or late-night snack. It is open 24-hours! We are also a great alternative to a corporate apartment and offer a flexible pricing structure based on your length of stay. ... more less
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- Also Known As:
- Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
- Horsham Candlewood Suites
- Candlewood Suites Horsham
- Candlewood Horsham