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“Great location and amenities. Breakfast options need some help”

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Hilton Garden Inn Hershey
Ranked #2 of 4 Hotels in Hummelstown
Certificate of Excellence
Reviewed 3 September 2013

Overall good hotel. Location was awesome. Loved the beach and pools (we used both outside and inside) No complaints except for breakfast. In a day and age where healthy food and organic are priority to many families, it was very sad to have overall processed breakfast food options. Eggs, omelettes, french toast sticks, all looked and tasted so processed and not natural. Fresh fruit was canned, not even fresh...we are in the south! you should have access to great fruit. (bananas..they were good) Waffles were a little tasteless. Again with no natural syrup. Yogurt choices were nice. Coffee was good. But all the main food options needed help...please work at those!

  • Stayed: August 2013, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Crazyfunfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 5 September 2013

Aaron,
Thank you for taking the time to share your feedback with us regarding your most recent stay. I am pleased that you and your family were able to join us for your trip to Hershey. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We have just undergone a change with our food and beverage program and will look at the items on the buffet and take opportunities to ensure that they are to the same high quality standard as all of the other areas of the hotel. Please reach out to me directly if you have any suggestions. I look forward to an opportunity to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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649 - 655 of 821 reviews

Reviewed 2 September 2013

This is a very comfortable hotel, but a little expensive. One night ran us almost $275 for Labor Day Saturday. We checked in late, and the clerk was very friendly, but looked exhausted. When we walked in, the dining room, open to the lobby, was filled with dirty plates and dishes on the tables. The pool is small, but adequate. Beds were very comfortable.

  • Stayed: August 2013, travelled with family
    • Value
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Thank AlishasHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfoilio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 5 September 2013

Alisha's Hubby,
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I am pleased that you enjoyed the hotel and all of our distinctive amenities and am pleased that the location was convenient for you. I regret that we missed some opportunities to provide a welcoming environment upon your arrival and we will be sure to monitor this area. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

Very accommodating hotel. Staff was great. It was close to Hershey park with easy access to local food establishments. I would highly recommend this hotel. The breakfast in the mornings was well worth the price.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 29 August 2013

John,
Thank you for taking the time to share your positive feedback regarding your recent stay with us. I am pleased that you were able to join us for your recent trip to Hershey. Our goal is to provide superior service and accommodations to each and every guest that stays with us. We thank you again for your feedback, and hope that you will choose to stay with us should you visit the area again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

I booked this hotel through Expedia This hotel offers clean, and courteous service. Wish they had an outdoor pool as well (the one in Harrisburg does) but the indoor pool and spa were both clean and enjoyable. The breakfast was $10.95 per person, all you can eat, great selection, and quite delicious. Room had a pleasant smell (but over-powering), and the beds were very comfy. One problem was that if the AC was on, it was absolutely freezing. When it was off, it got quite stuffy during the night. Great location - very close to Hershey Park and various other attractions. Overall, a good value. Highly recommend.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
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Thank Jenn24802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 29 August 2013

Jenn,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities. I am glad that you were able to enjoy all that we have to offer. I regret that the fragrance and temperature in the room inconvenienced you, but am pleased that it did not hinder your visit. We will use your comments as a training opportunity. Please know that we are always available in the event that the temperature is not just right. I hope to have a chance to welcome you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 26 August 2013

The hotel itself is clean. Rooms clean beds are comfy, I had no problem with that. Was I thought on the pricey side as a standard room with 2 beds for 2 nights was $600.00 We went to have breakfast in the morning and it was chaos! Nobody there to take your name to wait for a table we were told to come back later. Once we did and we were finally seated there was no server we were a little clueless. I expected more than that for the price I paid and with the name Hilton.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 29 August 2013

Dear Traveler,
Thank you for taking the time to share your comments about your recent stay with us. I am pleased to hear that you enjoyed your room, with all of its distinctive amenities and that it was comfortable and clean for you. I certainly regret that the service you experienced at breakfast was not to the level we expect of ourselves. Please rest assured that we will use your feedback as a training opportunity and will monitor the quality and service that we are providing to our guests. I certainly hope that we have a chance to welcome you back and provide the experience you should expect. Please reach out to me directly with any additional feedback or for assistance with upcoming reservations. Your willingness to share your thoughts with us is genuinely appreciated.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

We paid $300 a night and breakfast was not included. I talked to the front they said the manager is not in on weekends. No one could help me. There plenty hotels to choose from. We don't need to stay at Hilton. There should be someone there to help the guess.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
2  Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 29 August 2013

Pat,
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Please know that our associates are experts at what they do, and they are empowered to take care of our guests without hesitation. I regret that the rate you had booked was not inclusive of breakfast; we do have those packages available. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please contact me directly so I have a chance to follow up with your concerns. I look forward to an opportunity to welcome you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

This hotel is surperb in so many ways. The views are beautiful, the grounds are nicely kept. It was close to Hershey Park where we were celebrating our grandsons 5th birthday. The pool was as incredible as Hershey Park. Extra warmer than alot of pools we all have been in. Keep up the work Hilton Garden Inn Hershey. Rooms clean and staff friendly.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Bryon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 29 August 2013

Bryon,
Thank you for choosing us as your hotel of choice during your last visit. I am pleased that you were able to join us for your grandson's birthday. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of our distinctive amenities. We truly believe that service should be provided with one purpose in mind, to create memorable moments for you and the ones you love. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Hershey

Address: 550 E Main St, Hummelstown, PA 17036-1812
Phone Number:
Region: United States > Pennsylvania > Hummelstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Hummelstown
Price Range: £90 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hershey 3*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Garden Inn Hershey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Hershey Hotel Hummelstown
Hilton Garden Inn Hummelstown
Hilton Hummelstown
Hummelstown Hilton Garden Inn

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