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Hilton Garden Inn Hershey
Ranked #2 of 4 Hotels in Hummelstown
Certificate of Excellence
Reviewed 11 June 2014

As we drove down Main Street we were worried that our hotel was going to be a dump. To our surprise, the Hilton was super nice and the staff was a joy! A guy named Steven A. Was especially accommodating and went above and beyond to help me. Cool place for Hershey!

  • Stayed: June 2014
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Thank Love_To_Give
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Love to Give,
Thank you for choosing us as your hotel during your last visit. We strive to exceed the expectations of every guest who stays with us, and it is great to know that we hit our mark. Thank you for recognizing Steven, we will be sure to recognize him for the positive impact he had on your stay. We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 - 578 of 832 reviews

Reviewed 11 June 2014

Staff was extremely friendly and helpful. Surroundings are pleasant and location was perfect for our needs (convenient to many local restaurants and Hershey Lodge). The mattresses are adjustable, but because I didn't know this, I had a horrible first night's sleep. Also the pillowcases were a little stiff for my taste. I would stay here again.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Carol,
Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Please know that we do have alternative pillow options to meet your preferences. We will also use your feedback to ensure the reception team is explaining the adjustable bedding to you. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014 via mobile

Had a good stay, would have been better if front desk wasn't so preoccupied with themselves...

I have to say the highlight of my stay was our server , Maria, what a ray of sunshine ! Made it all worth it! So attentive and made us feel at home!

Would recommend staying here

  • Stayed: June 2014
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1  Thank HereFishyFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Fishy Fish,
Thank you for taking the time to share your valuable comments with us. We rely on your feedback to continue improving. Thank you so much for your kind words about Maria, we will be sure to recognize her for the positive impact she had on your stay. Let me assure you that we take great pride in our service and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. Our reception team is typically on top of their game; we will use your feedback as a training opportunity. We look forward to a chance to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
edailey@greenwoodhospitality.com
313-253-4344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

This was a very efficient, clean, beautifully decorated space with gracious hosts and employees. We were treated very kindly and especially were touched by the friendliness of the maids who never failed to greet us as we passed by. The room rate was reasonable for such a busy location. Hershey kisses, coffee and a beautiful lounge were always available. Kassandra Bustan and BIll Mosley were very helpful to us.

  • Stayed: June 2014, travelled on business
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Thank Dulce F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Dulce,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests; I will be sure to recognize the people you mentioned for the positive impact they had on your stay with us. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

I can count on Hilton Garden Inn for uniformity and excellence! I've never been disappointed and have stayed at inns in California, Wisconsin, Illinois, and now Pennsylvania. Surprisingly, as chain hotels go, all the inns I've stayed at have had decent to excellent food in their restaurants -- unlike most hotel restaurants.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

William,
Thank you for taking the time to share your feedback. I am so pleased that the food in the Garden Grille consistently exceeds your expectations. We appreciate your loyalty to the Hilton Garden Inn family. We look forward to welcoming you back when you are in the area again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Breakfast was one of the best I have had terrific omelets, Hershey Kisses. Very nice work out area and hot tub. Quiet rooms and a very nice lobby. There were a nice selection of restaurants nearby and close to the Airport and Hershey attractions.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Will D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Will,
Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit and that you enjoyed your omelet! We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

I always stay at Hilton Garden Inn and the stay here was exemplary of the reasons why....friendly, helpful staff, clean and well-equipped rooms and a great breakfast. Speaking of breakfast, I must say that the waitress Marilyn is the strongest brand ambassador I've ever seen. She was genuinely friendly and helpful and was encouraging the patrons to be sure to join the Hilton Hhonors Program...this lady is a keeper! I went out of my way to stay at this hotel and will do so, gladly, again in the future. NOTE: The beds are adjustable for firmness! (At least they are in all the other HGI's in which I've stayed...)

Room Tip: All the rooms are nice and quiet...the surroundings are peaceful and idyllic.
See more room tips
  • Stayed: June 2014, travelled on business
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1  Thank Maddog_Marty51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 17 June 2014

Marty,
Thank you so much for your loyalty! On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge Marilyn for the positive impact she had on your visit with us. Rest assured, we're keeping her! Thank you for taking the time to share your positive experience with us and Trip Advisor!
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
edailey@greenwoodhospitality.com
313-253-4344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Hershey

Address: 550 E Main St, Hummelstown, PA 17036-1812
Phone Number:
Region: United States > Pennsylvania > Hummelstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Hummelstown
Price Range: £88 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hershey 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hilton Garden Inn Hershey Hotel Hummelstown
Hilton Garden Inn Hummelstown
Hilton Hummelstown
Hummelstown Hilton Garden Inn

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