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“Great location to Heshey Attractions”

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Hilton Garden Inn Hershey
Ranked #2 of 4 Hotels in Hummelstown
Certificate of Excellence
Reviewed 27 August 2014

The location and cleanliness of this facility was great after a long day at the park. Traveling with grandchildren is always a challenge. The only down fall is there is only one elevator to the rooms so at check in time it was a little difficult with strollers and luggage to make one trip up with other guests at the same time.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 8 October 2014

Karen,
Thank you for joining us during your recent trip to HersheyPark. I am pleased that you and your grandchildren were able to visit. We can appreciate how difficult it can be to travel with young children. I am glad that you enjoyed the hotel and location . We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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Reviews (810)
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499 - 505 of 810 reviews

Reviewed 24 August 2014 via mobile

Great hotel, great price big room with super comfy beds. A must stay in Hershey. One of the best I have been to in a very long time. Stay here, you won't regret staying here. Rooms were big what other room has two beds and a couch? Room and hotel were super cold which is IMO a good thing but I love the cold

Stayed: August 2014, travelled with friends
Thank jaguars06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 8 October 2014

Jaguars,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. I am so glad that you loved the guest rooms and found the spacious and comfortable. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We chose this hotel because of the reviews I read on trip advisor. The most common thread was how friendly the staff was and the hotel's cleanliness. We were NOT disappointed. The hotel is tucked away on a hill away from the others. It was bright, clean, and inviting. The hotel is smaller than a typical Hilton, but it still has the touches that make you feel you're staying at a nicer hotel. The pool and fitness center were spotless. My favorite part of the hotel was the joy I saw on so many of the employees' faces. They took pride in their hotel and it was obvious they loved their jobs. Mr. Mosley warmly greeted us upon arrival. There was a sweet lady, Marie, who I saw doing various jobs (cleaning the fitness center, mopping an elevator floor, etc). She was so full of joy doing these tasks and made us feel like we had known her for years...chatting with us and sharing her contagious smile. We will without question book here the next time we visit Hershey.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Phil0413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

The Hilton Garden Inn is spotlessly clean and family oriented. The staff is pleasant and accommodating especially Mr. Bill Moseley. We stayed for one night after spending the day at Hersheypark and enjoyed the indoor pool and breakfast.The room was comfortable and quiet.

  • Stayed: August 2014
    • Value
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1  Thank Redjeepmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 8 October 2014

Red Jeep Mom,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We were truly humbled by your gracious comments regarding Bill; I will be sure to recognize him for the positive impact he had on your stay with us. We truly believe that service should be provided with one purpose in mind, to create memorable moments for you and the ones you love. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We booked a last minute trip to Hershey and never been there. The hotel is close to all attractions and my 10 year old loved the pictures so I chose the Hilton Garden Inn. It was clean, the staff were all helpful and polite. We returned from an activity and the candy dish was out of Hershey Kisses, my son was disappointed but the gentleman at the front desk not only refilled the little dish but held the bag open so he could grab a handful.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

On the upside, it's a good location and very clean. The staff is friendly and helpful. Breakfast is also top notch, though expensive at $14 per person.

On the downside, the place does not seem at all well-managed and that reverberated throughout our entire experience. In our reservation, for example, we requested a room on the first floor (because of a disability). When we arrived 45 minutes after check out time none of the first floor rooms were ready! So they put us on the top floor.

Also in our reservation we requested a room away from small children (we're around them all the time and wanted a night away from it). We got placed in a room next to a screaming baby who woke us up several times and wailed all the next morning. And this in a hotel that was only 70 percent full that night!

Because of the inconveniences they comped us breakfast and cut our rate in half, but it would have been better to get it right the first time. I would have gladly paid full price for that.

Management matters. Do it well and you won't get these sorts of reviews.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
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1  Thank Michael810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this reviewResponded 20 August 2014

Michael,
Thank you for taking the time to share your experiences. I am pleased that most aspects of your stay were to the high level that we expect and that the service, room, and Garden Grille were top notch. Please accept my sincere apologies that the location of your room was not as you requested. I regret that it cast such a long shadow over your visit. Please know that we use each review as an opportunity to improve. We will use this is a training opportunity with our teams. Please reach out to me directly so I have a chance to follow up with your concerns. We look forward to regaining your trust during your next visit with us.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
edailey@greenwoodhospitality.com
313-253-4344

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Reviewed 13 August 2014

Chad at the front desk was FABULOUS. He was very welcoming and friendly and provided great customer service. He researched restaurants (which were delicious!) for us to try in Harrisburg. He was a DELIGHT. A little pricey for what it is but overall very easy and pleasant experience. We don't plan to return to the area (how many times can you visit Hershey Park?!) but would absolutely recommend this hotel to anyone who does. We didn't eat breakfast at the hotel due to timing but it smelled yummy and we were intrigued by the area with the tiki lamps but did not have time to check it out.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank 89rebeccai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Hershey

Address: 550 E Main St, Hummelstown, PA 17036-1812
Phone Number:
Region: United States > Pennsylvania > Hummelstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Hummelstown
Price Range: £104 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Hershey 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hilton Garden Inn Hershey Hotel Hummelstown
Hilton Garden Inn Hummelstown
Hilton Hummelstown
Hummelstown Hilton Garden Inn

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