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“Happy In Hummeltown” 5 of 5 bubbles
Review of Holiday Inn Express Hershey (Harrisburg Area)

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Holiday Inn Express Hershey (Harrisburg Area)
Ranked #4 of 4 Hotels in Hummelstown
Hummelstown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Happy In Hummeltown”
5 of 5 bubbles Reviewed 27 December 2011

I travel extensively and see many hotels, this is the first I like enough to write about.
The staff is wonderful and helpful.
The hotel is clean with a modern interior.
The rooms are very comfortable.

  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jack T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, General Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 29 December 2011
Hello and Thank You for Your Review!

We are so happy that you had a good stay with us while visiting Hershey! Thanks so much for taking the time to post a review. I will share your review with my team as they look forward to hearing our guest’s comments!

Thank you for visiting us and Travel Safe!

Yours in Hospitality,

Wayne Ambrose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

249 reviews from our community

Traveller rating
    68
    80
    63
    20
    18
See reviews for
136
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Asheville, North Carolina
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 23 December 2011

My husband and I vacationed in Hershey during our anniversary trip. We chose to stay here due to the location, and we usually do well with Holiday Inn hotels. The staff was very friendly and always wore a smile, which, to me, means a lot. The hotel has a very convenient location and was easy to drive into and out of the parking lot. The room itself was a very good size and held a king-size bed without feeling cramped. The bed in the room left something to be desired, and could really use an update. The room was clean enough, but my husband did find something quite unmentionable in the shower drain. The free breakfast was well stocked and the room never felt overcrowded (even on a Saturday); I prefer the Hampton breakfast, but this Holiday Inn served some good items. Overall, this was a good hotel. It didn't take away anything from our vacation, but it didn't add anything special to it either. If we ever stay in Hershey again we would probably try another hotel, but I would recommend this hotel to families with children and to people who just need a place to sleep and eat a free breakfast.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TheDiehlsTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, General Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 29 December 2011
Hello and Thank You for Your Review!

We truly appreciate your comments and value the time it took for you to post your review. I will share this with my team. We love to hear from our guests as it gives up a better perspective on the total guest experience as well as an opportunity to improve.

Thank you for visiting us and Travel Safe!

Yours in Hospitality,

Wayne Ambrose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffern, New York
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 19 December 2011

My adult daughter and I stayed for the night here in Hershey PA. Everything was excellent. Clean, comfortable, roomy. There was a fitness center but the daughter was exhausted, as I was. We didn't wake up in time for breakfast either (6:30am-9:30am). The young man found a room which was very accessable for me near an exit door where I parked.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amhoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 20 December 2011
Hello and Thank You for Your Review!

We are glad you had a good visit at our hotel and appreciate the time it took you to post a review. Travel Safe and have a Great Holiday Season!

Yours in Hospitality,

Wayne Ambrose, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, Maine
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

We stayed at the Holiday Inn Express near Hershey Park in June, 2011. I had read several reviews written by customers who were unhappy. I was a little weary scarboroughabout staying at this hotel but chose to anyway because the General Manager seemed very proactive in responding to guest issues.

If you are looking for a resort, there are better choices. However, if you are looking for a clean hotel, near Hershey Park for a family stay, you should consider this hotel.

I am also a clean freak and felt comfortable staying here.

The hotel met our needs perfectly. If we are ever in the Hershey Park area again, I would definitely stay here again.

Helen G

Room Tip: We asked for a quiet room, away from the train because we had read a customer complaint. We actuall...
See more room tips
  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Slanegriffin96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 22 November 2011
Hello and Thank You for Your Review!

We are so glad that you and your family had a good stay!

I will share your review with my team. We do appreciate hearing the guest perspective directly from our guests.as it allows us to gauge what we are doing right and where we can improve.

Again, thank you for your review and Travel Safe!

Yours in Hospitality,

Wayne Ambrose, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 November 2011

I stayed at this hotel this past Veteran's Day Weekend. I must say it was probably one of the best experiences I have ever had. From the rooms, pool, breakfast (AWESOME PANCAKE MAKER) to the wonderful staff, my family really enjoyed our stay.

In particular I would like to thank Wayne Ambrose for really making our stay enjoyable. He was knowledgeable about the area and made some great suggestions for my family to do. Thank you Wayne!

Room Tip: All rooms were great!
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank metwaly06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 22 November 2011
Hello and Thank You for Your Review!

It pleases me to hear about your stay with us and thank you for your kind words! Thanks so much for taking the time to write a review and thank you for staying with us!

Travel Safe!

Yours in Hospitality,

Wayne Ambrose, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson NH
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 September 2011

If not for the bad staff I would have given this Hotel 4 stars. We were here for the RV show at the Giant center and we were going to stay for a week but ended up leaving a day early.The front desk staff was no existent. They never had name tags and from the time we checked in till we left we never got a smile, a hello, or a is everything OK.They never even got off the chair to wade on customers. The friendliest person was the breakfast girl and she did a good job keeping everything full and fresh. I reported the bed lamp was not working twice and it never got fix (come on a bulb) and the hot tub was anything but hot maybe around 75 to 80 degrees not a normal 104. The hotel location was awesome around the comer from Hershey park and an hour to Lancaster or Gettysburg. So hotel 4 stars staff 1......train your people for customer serves

Room Tip: Stay on the fron of this hotel trains run about a 100 feet from the back every 2 hours
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEHersheyManager, General Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 30 October 2011
Hello and Thank You for Your Review!

I am concerned about your experience at my hotel. I apologize on behalf of my entire team.
I am sorry we were unable to provide the quality service to you expect from Holiday Inn Express.

Please know that I will work with my team in an effort to improve their service behaviors and follow through on guest requests.

Again, thank you for sharing your experience and Travel Safe!

Warm Regards,

Wayne Ambrose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hummelstown hotels

Stamford, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 September 2011

It was an avg hotel. It was clean, which is very important to me. The daytime front desk was very nice. And they had a pool which my daughter enjoyed. By the way, I saw on other reviews negative comments about trains passing too close. We stayed on the 3rd floor where the noise is supposed to be the worst. It was not an issue even for a second. I didn't hear a train at all.

The problem during my stay was the power outage during the night. I was staying with my daughter w/out my husband and got really scared when the air got very stale, I couldn't see anything in the pitch darkness (the outage was due to a car accident that took down power lines so there were no lights outside either). I panicked. Luckily the lights went on shortly after I woke up. This, of course is not the hotel's fault. However, when I phoned downstairs to the front desk they were short with me and not very reassuring. My friend in another room phoned the front desk during the outage and no one picked up.

Additional point, is that the hotel is not worth the money they are charging. I know that it's hard to find a cheaper hotel in Hershey area. The next few nights we stayed in a B&B - a much much better value and a much better experience.

Oh, yes, breakfast was not tasty here.

  • Stayed August 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hershey (Harrisburg Area)

Property: Holiday Inn Express Hershey (Harrisburg Area)
Address: 610 Walton Avenue, Hummelstown, PA 17036
Phone Number:
Region: United States > Pennsylvania > Hummelstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Hummelstown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hershey (Harrisburg Area) 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hershey. We have affordable, convenient and comfortable surroundings located right in the heart of the Sweetest Place on Earth, Hershey, PA. Not only do we have a great location, right in the middle of Central Pennsylvania, but we offer our guest's the extra attention and comfort that is the hallmark of Hersha Hospitality Mgmt. Discover all that Hershey has to offer such as Hershey Park, The Hershey Story, and Chocolate World all just one mile away from us. Other great attractions which are minutes from Hershey include: Indian Echo Caverns, State Capitol in Harrisburg, PA Dutch Country, Hollywood Casino, Historical Gettysburg Battlefields and great outlet shopping. For business travelers, the hotel is just a few minutes from many area companies including The Hershey Company, Verizon Communications, Norfolk Southern Railway, Penn State Hershey Medical Center, Milton Hershey School and many others. Enjoy hours of relaxation in our heated indoor Jacuzzi or swim a few laps in our heated indoor pool. Then in the morning join us for our hot Smart Start Breakfast. You can choose from two hot menu items such as eggs, bacon and cheese omelets, delicious morning starters; decaf and regular coffee, tea, juices, fresh fruit, hot/cold cereals, muffins, bagels, pastries and waffles. For real value, convenience and outstanding accommodations, the Holiday Inn Express of Hershey is the right choice. ... more   less 
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Also Known As:
Holiday Inn Express Hershey (Harrisburg Area) Hotel Hummelstown
Holiday Inn Hummelstown
Hummelstown Holiday Inn

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