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“Nice place for brief stay in Hershey PA” 4 of 5 bubbles
Review of Holiday Inn Express Hershey (Harrisburg Area)

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Holiday Inn Express Hershey (Harrisburg Area)
Ranked #4 of 4 Hotels in Hummelstown
New Castle, Pennsylvania
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice place for brief stay in Hershey PA”
4 of 5 bubbles Reviewed 27 March 2014

Hotel was away from busy part of town. Front desk clerk was very nice and explained all services provided. Room was nice and CLEAN. We made our reservation by phone and got a great rate using all available discounts. Was close to Giant Center and Hollywood casino. We would stay here on our next visit.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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249 reviews from our community

Traveller rating
    68
    80
    63
    20
    18
See reviews for
136
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Brunswick, Maine
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 February 2014

Our stay was for one night and quite comfortable and clean. The clerk was on the ball and called our room alerting us that one of our lights were on in the vehicle. We are very grateful for that.
The bathroom was a bit cramped but had a lot of linen and soap.Breakfast was ok,nothing out of the ordinary which one would expect. The food area was clean and well stocked.

We needed a few items to continue our trip and the stores and restaurants were in close proximity. The nice feature is this hotel is off the beaten path but only by a few minutes.
I thought it a bit pricey but worth the money .

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 22 February 2014
Dear Eileen W,

Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts.

Thank you for staying with us and we hope to have the opportunity of hosting you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
256 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 22 January 2014

Recently our family chose to stay at the Holiday Inn Express for a short getaway vacation. We know the Hershey area rather well and did not feel the need to spend a lot of money on a hotel room when we only really planned on sleeping there. The hotel is set back from a major intersection from shopping and dining. The location is right next to railroad tracks, but we only heard slight rumblings from the occasional freight trains passing by thanks to the awesome sound proofing.

The breakfast was the typical Holiday Inn fare. I would rate it as very good. Coffee was excellent! We used the pool. While it was 20 degrees outside the pool was super warm and relaxing inside. Plenty of seating and towels. There was a small game room and business office near the pool as well in good order. The workout room on the other hand was located in the depths of the basement level, not well marked and I felt as though I didn't belong there as I left the stairway and made my way through the unmarked hallway.

Our double queen room was pretty tight for the three of us, but was ok for just two days. The bathroom was not configured well. Water constantly flowed from the shower onto the floor. They need to add some fans in there to assist in ventilation. After a short shower, we could hardly breathe with the heat on in the room.

This hotel needs to spend some time making some updates - not really for aesthetic reasons, but more for health reasons. There seems to be some sort of mold issue. I did address this with management on my way out who compensated me for my comments.

The location is PERFECT! Close to everything. The parking lot needs a little more light, but I felt safe in the area. The staff was overwhelmingly welcome. The VALUE is definitely there.

Room Tip: Third floor - lower numbers
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Groovina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 8 February 2014
Dear Groovina B,

Thank you for taking the time to express your thoughts and concerns. It is great to know your concerns were addressed by our staff and that you were satisfied with the service you received as well as our location and the breakfast. Please allow me to apologize for the inconvenience and negative impression you may have had with the condition of our facilities. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

The hotel is near lots of restaurants and all the attractions of Hershey. The staff were friendly and helpful. Got to the hotel early but they got us in way before normal checkin time. After staying a few days here and seeing other hotels this one was a good pick.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Seaslider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohnton, Pennsylvania
1 review
5 of 5 bubbles Reviewed 31 December 2013

The hotel itself is both affordable and nice quality for the price, and the location is near all of the Hershey attractions, as well as conveniently next to a bank and a gas station. I checked in late at night and was impressed with the staff member behind the counter (I believe his name was Andrew). He was very helpful and upbeat for so late at night, I was really impressed and grateful!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Samuel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberville, Virginia
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 20 December 2013

The room was clean and in good shape.. The service was good.. The breakfast bar was clean and the choices was great.. The hotel is located a short drive from Hershey park and the Zoo.. The location is what we love most of this hotel.. Overall you get ur money's worth.. I would recommend staying here..

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
3 of 5 bubbles Reviewed 2 December 2013

We stayed over the Thanksgiving weekend and we were quite dissapointed in some areas. There was no pool towels left and when we asked the front desk agent, she advised that they are washing.. How were you suppose to come out of the pool without towels? We went back to our room to get our bathtowels so we can dry our kids from exiting the pool. The next day, they even left a pile of BATH MATS in the pool area for guest to dry off with.. I expected more from a hotel that charged $169 a night. The lady at the breakfast was very attentive and even left the food out till 9:30am for any last minute arriving guests. The lady at the front desk was another story, she was too busy on her red cellphone to assist the numerous guests in the lobby. This stay was not quite okay, cause we did spend almost $600 to stay her for the long weekend. We understand that the weekend was a busy one since they were so close to Hershey Park which was a plus, however the hotel location and service provided is two different things.. I like this hotel however due to lack of towels at the pool, considering it was only 30 degrees outside, it was not acceptable.
I expected better service or preparation from this hotel, they should have planned for the busy weekend.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bulldog700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area), responded to this review, 18 December 2013
Dear bulldog700,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the challenges you had in our pool facility and the service you encountered affected your stay negatively. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hershey (Harrisburg Area)

Property: Holiday Inn Express Hershey (Harrisburg Area)
Address: 610 Walton Avenue, Hummelstown, PA 17036
Phone Number:
Region: United States > Pennsylvania > Hummelstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Hummelstown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hershey (Harrisburg Area) 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hershey. We have affordable, convenient and comfortable surroundings located right in the heart of the Sweetest Place on Earth, Hershey, PA. Not only do we have a great location, right in the middle of Central Pennsylvania, but we offer our guest's the extra attention and comfort that is the hallmark of Hersha Hospitality Mgmt. Discover all that Hershey has to offer such as Hershey Park, The Hershey Story, and Chocolate World all just one mile away from us. Other great attractions which are minutes from Hershey include: Indian Echo Caverns, State Capitol in Harrisburg, PA Dutch Country, Hollywood Casino, Historical Gettysburg Battlefields and great outlet shopping. For business travelers, the hotel is just a few minutes from many area companies including The Hershey Company, Verizon Communications, Norfolk Southern Railway, Penn State Hershey Medical Center, Milton Hershey School and many others. Enjoy hours of relaxation in our heated indoor Jacuzzi or swim a few laps in our heated indoor pool. Then in the morning join us for our hot Smart Start Breakfast. You can choose from two hot menu items such as eggs, bacon and cheese omelets, delicious morning starters; decaf and regular coffee, tea, juices, fresh fruit, hot/cold cereals, muffins, bagels, pastries and waffles. For real value, convenience and outstanding accommodations, the Holiday Inn Express of Hershey is the right choice. ... more   less 
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Also Known As:
Holiday Inn Express Hershey (Harrisburg Area) Hotel Hummelstown
Holiday Inn Hummelstown
Hummelstown Holiday Inn

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