Despite the feedback it sounded like the place was clean so I decided to book. I made reservations for two dates. I never received a confirmation although I paid 50% in advance, after a week of waiting for a confirmation I wrote to the hotel requesting confirmation. On arrival they had made the first reservation but not the first one. We were downgraded to a room I did not book . We stayed for 7 nights. The first 4 nights it went without hassle, the rooms were indeed, clean. However on the 3rd day my husband and I wanted to sleep in, I put the sign outside "DO NOT DISTURB", I heard a knock and to my surprise it was the cleaning lady, without saying a word, (not even excuse me) came into the room and started cleaning it, my husband and I were getting ready to go out so the three of us were in the bedroom, my husband, I and the cleaner... I thought it was ridiculous, what is the point of the sign then?? from the 3rd day onwards we had NO WATER. I asked reception and he said water would come back at midday, it didnt. My husband got it so we had to stay in the room without any water, after the 3rd time of asking about the water the manager offered to bring up a bucket so we could shower, not the idea I had of a holiday. For the next 3 days the water came and went, we were not able to use the hot shower, my husband filled up the bucket every day with water from the sink which took us over half an hour each day. It was awful, my husband was too ill to move to another hotel. The restaurant was nice, the food was nice and most waiters made an effort, but there was one waitress who never smiled, my husband ordered a glass of cabernet sauvignon she brought back white wine, when my husband told her he ordered red wine she said in nicaragua, cabernet sauvignon is white wine, to be polite and enjoy our meals we did not discuss with the waiter. We saw friends who live in San Juan who said the service at the hotel is very poor and that's why they stopped visiting. Over all, the service staff needs to be trained to have modals and at least smile. It's a shame as it tainted our holiday. I understand things happen in these countries but the staff was not very eager to help. Two positive things were the food and the cleanliness of the rooms, everything else I regret.
- Official Description (provided by the hotel):
- Barrio Cafe Hotel, is a small hotel strategically located on the center of San Juan del sur. We are just one block away from the gorgeous horse shoe bay, surrounded by many local stores, bars, and restaurants. We also have for your service our beautiful Barrio Cafe restaurant where you can enjoy great food, drinks, and coffee. ... more less
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