I think we would've enjoyed this hotel more if we'd realized what it was: individually owned units that make up a resort area. We were expecting a beach resort, but instead it was more like a managed condo situation.
The rooms were clean and did have service while we were there (daily). However, the staff seemed fairly uninterested in our various problems (internet not working, toilet issue, given wrong room at first). They were fixed, eventually.
If you dine there (our breakfast was included), dine at the upper pool. DO NOT DINE AT THE LOWER POOL. We ate two meals there and both were a mess. Our dinner order took two hours to arrive (and that was the appetizers) in spite of no one being in the restaurant. Once it did come, the portions were laughable (fish and chips with five french-fry size bites of fish?) and the bill incorrect (we were seated with bottled water, then charged for it). It took so long that it wasn't even worth fighting them over; we just wanted out!
The hotel is up on the bluff with amazing views. If you dislike stairs or have trouble climbing, this is not the hotel for you. Once you get down the steps from your room (it could easily be 100, if not more), then you still have to walk down more steps into town or to the beach.
We enjoyed several resaurants in town including Bamboo Beach Club (for dinner) and the place next to Iguanas (for lunch). You MUST go to Pan de Vida for anything they sell-- pastries, breads, and more. Amazing and local (no credit cards).
Stay here if you want a full kitchen and access to two pools (no hot tub). Don't eat here (unless it's breakfast or lunch at the upper pool), but do enjoy the sunset!
- Official Description (provided by the hotel):
- Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more less
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- Also Known As:
- Pelican Eyes Hotel San Juan Del Sur
- Hotel Pelican Eyes
- Resort Pelican Eyes