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“Excellent Place To Stay”

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Hotel & Resort Palermo
Ranked #13 of 28 Hotels in San Juan del Sur
GreenLeadersBronze level
Reviewed 14 June 2012

I was able to stay at this resort for four nights in May of 2012. It is a beautiful resort set on a hill above San Juan del Sur. You can see the town and the bay from the resort. The pool area and restaurant are very nicely done. The staff accommodated my every request. I made them show me three villas before I decided on one. The villas themselves have been built with great care and attention to detail. They are very nice, with good a/c and good views. Unfortunately, I came down with something during my stay and was confined to the resort for three days. The staff was very helpful and called a doctor for me (they sill make house calls in Central America!) and asked how I was doing the next time they saw me. I felt very well taken care of. I felt that the rate I paid, which included breakfast, was a good value considering the quality of the resort. I would stay there again.

Room Tip: Try to find a villa that has good views from both upstairs and downstairs. If mobility is a problem...
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  • Stayed: May 2012, travelled solo
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Thank Drew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We hope that you are continuing to regain your health - and will enjoy your next vacation even more.

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170 - 176 of 337 reviews

Reviewed 9 June 2012

The location is fabulous and the views are great. The restaurant is phenomenal. We found it to be equal or better (more often than not) than the restaurants on the beach and the price equivalent. Grass fed beef, freshly caught fish and lobster - amazing! The restaurant staff, however, could use better training. Maria Luisa at the front desk is lovely and her attention to detail is outstanding. The villa layout is great and very family friendly. It is a great place to stay - especially for a family.

The Bambu Beach Club which is referenced in materials is a disappointment.

In summary, a good value.

  • Stayed: June 2012, travelled with family
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Thank ClaudiaV34088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Thanks for your comments - I miss the fresh fish each day when I am away from Villas de Palermo. We will continue to help our waitstaff improve their customer service. We know that the combination of everything (including all our sauces) being made from scratch - and a waiter that is less than attentive can result in a long, frustrating meal. We try daily to improve the quality of our service, so you can enjoy the quality of the meals we serve.

The Bambu Beach Club changed management in 2012 and we thank you tor letting us know that you noticed the difference.

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Reviewed 5 June 2012

We had an amazing time. San Juan del Sur had something for everyone (of all ages). We spent 8 days there and wished we could go back. The Villas were clean and perfectly located to everything you wanted to do. The Staff was very friendly and helpful. We can wait to go back. San Juan del Sur was a very fun, relaxed town.

Room Tip: If you don't have a car pick a villa that is not far up the mountain.
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  • Stayed: May 2012, travelled as a couple
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1  Thank SamCzyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

My girlfriend and I didn't know exactly what to expect from the property so when we arrived we were very pleasantly surprised. The grounds were clean, the pool had a fantastic view, the villas were clean, modern, spacious and very nicely finished. I will agree that the front desk staff was lacking. Not sure if this is a customer service training or language issue. However, if you were persistent and explained exactly what you wanted they made it happen. The staff on the grounds were quite the opposite and went out of their way to make sure our stay was a great one. I would recommend this property to anyone who is thinking of visiting San Juan.

Room Tip: When you are in town, try to coordinate a ride back with Mimo the hotel driver. It was much less exp...
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  • Stayed: May 2012, travelled as a couple
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Thank Boriquaflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Thanks for you patience as our staff continues to improve their english-language skills and their understanding of the level of customer service we aim to deliver. I am very glad that you enjoyed your stay.

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Reviewed 1 June 2012

We wanted a honeymoon where we could experience a new culture, relax, go on fun excursions, and feel safe. We got all of this and excellent service with Villas de Palermo. They helped us book any activities we wanted, they gave us free shuttles to the city and beach a few minutes away, and they were always ready to help. We absolutely loved this place. Every morning we would wake up and look out at our gorgeous view; every night we would sit out on the balcony, drinking wine and enjoying the gorgeous Nicaraguan sunset. Our villa was high up on the hill so we had an incredible view. The lady at the front desk was always ready to help. Can't say enough great things about this place. We bought our stay off of Groupon, stayed for ten nights and loved it. We would highly recommend it to anyone.

Room Tip: We asked for a villa higher up on the hill to get the best view. If you choose a villa lower on the...
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  • Stayed: May 2012, travelled as a couple
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2  Thank Leah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We enjoyed you guys, as well! I really think it helps to settle in, slow-down and absorb the culture in Nicaragua. The pace of life is so different and the smiles on people's faces are a welcome change to many locales where we all live the rest of the time.

We look forward to seeing you and your friends in the future. Come enjoy a different season in San Juan del Sur! The flowers, fishing and activities all change a couple times a year.

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Reviewed 1 June 2012

Our villa was beautiful however the staff was not very accommadating. When we first arrived we were told that we could take a shuttle into town anytime before 6:00. Later that afternoon when we tried to take the shuttle we were told that they only left on the o'clock....then we were told that actually the shuttle was broken. Moments later we saw the shuttle driving around the property and when we asked about it they told us that the driver did not have his license and he could not leave the Palermo. After a long discussion with the staff and manager we were finally told that we would have someone pick us up and take us into town in 15 minutes. We were also told by the staff that after hours they would call us a safe cab into town that would cost between 20-30 cordoba per person. Later that night they called us a cab and the driver demanded 40-50 cordoba per person. After staying at the Pelican Eyes for 4 days it was hard adjusting to the not-so accomodating staff at the Palermo. Although the villas are very beautiful and well kept, it is very dark around the property so you may want to take a flashlight with you. The food was very good however a lot of the waiters do not speak much (if any) english just fyi.

  • Stayed: May 2012, travelled with friends
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3  Thank monkees4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Happy_Kayaker, Guest Relations Manager at Hotel & Resort Palermo, responded to this reviewResponded 2 June 2012

Thanks for letting us know what you liked and what needs improvement!

Our resort provides free transportation on the hour during daylight hours back and forth to San Juan del Sur. We are sorry that you had difficulty arranging for a ride when you wanted to go into town. The taxis we don't have much control over! Even with negotiated rates, the drivers are sometimes optomistic that guests will pay a little more. We encourage guests ask for help in the reception office or at the front gate if they feel that they are being overcharged.

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Reviewed 29 May 2012

We had very low expectations for this property. We were very happy with our stay. Suites were excellent and pool area is nice.

Please try the Yoga. The instructor "Joe" is a nice resource for information on the area.

Choose the correct beaches and events and you will have a great time.

Staff at hotel speaks mostly spanish.

  • Stayed: May 2012, travelled as a couple
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Thank Nickphoenix11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Happy_Kayaker, Guest Relations Manager at Hotel & Resort Palermo, responded to this reviewResponded 2 June 2012

We hope to see you and your friends again soon!

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Additional Information about Hotel & Resort Palermo

Address: Carreterra San Juan del Sur, km 139, San Juan del Sur 48600, Nicaragua
Phone Number:
Region: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in San Juan del Sur
#4 Green Hotel in San Juan del Sur
#4 Spa Hotel in San Juan del Sur
#11 On the Beach Hotel in San Juan del Sur
Price Range: £79 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel & Resort Palermo 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 50 villas, poolside spa, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Villas are for rent by the day, week or month, as well as for sale as vacation homes. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. Locally sourced, vegetarian, vegan, healthy and Nicaraguan meal service available. ... more   less 
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Also Known As:
Villas De Palermo Hotel San Juan Del Sur
Villas De Palermo Hotel And Resort

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