We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing resort!! Beautiful villas!! Great staff!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel & Resort Palermo
Ranked #11 of 27 Hotels in San Juan del Sur
GreenLeadersBronze level
Reviewed 19 February 2014 via mobile

This was one of the nicest resorts i've ever stayed at.

They picked us up at the Nicaragua border and it took more time than we thought but our driver waited for 2 1/2 hrs. We were sure he wouldn't be there but he was and we were soo happy!!!
The rooms, pool, transportation, staff, everything was amazing!!

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yogagirlforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 23 February 2014

We are so pleased to hear that you enjoyed your visit to Villas de Palermo. We hope to see you again the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (326)
Traveller rating
Traveller type
Time of year
Language

107 - 113 of 326 reviews

Reviewed 15 January 2014

I just read SPA1968's review which is mostly off the mark. Who cares about a back-up generator and no, the staff are not rude just not well-trained. I am staying here for a month in unit #39. It is the second time in two years. We are back because it is one of the best places in San Juan, definitely in the top five.

The good: We love the views, the shared pool and restaurant (food is excellent this year compared to 2013), the design of the houses, the tranquility and proximity to town: close enough but not in the mess of things. The natural setting around Palermo is soothing. I recommend you walk the trails and try the zip line located above the resort. It is inexpensive: $1500 for a one month house rental. Where can you find that? Great WiFi service available everywhere. The staff are wonderful particularly the house cleaners, gardeners, and gate keepers. This is why we have come back: we love the warmth of Nicaraguans.

The not so good: The bar staff are not well-trained as bartenders. They don't know how to properly serve customers. I suspect it has more to do with training than anything else. They seem to just hang around a lot when they could be asking customers if they need anything or cleaning up the pool deck of towels, empty cups, etc. They seem to always run out of pool towels and the change rooms are a little dark. The landscaping looks a little tired. More flowering shrubs in key areas would go a long way. The lighting around the pool is a little harsh...could be way softer. The houses have no brooms to sweep up.

These are mostly minor things. Overall, this is incredible value for the money in a wonderful country. If you are here for more than a few days, I suggest renting a car so you can visit the many beaches north and south of SJDS.

Room Tip: The houses higher up are the quietest and have the best views of SJDS and the ocean.
See more room tips
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank winnipegjets814north
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 19 January 2014

Thank you for taking the time to write a service review. We are pleased to have you return to Villas de Palermo. We are constantly striving to improve our restaurant and the quality of our service. Great to hear that you notice the quality of the food in the restaurant has improved. We'll continue to work on our bar service. Daily maid service is available which is the reason why you won't find brooms in the villas. We hope you enjoy the rest of your stay and visit again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

Very disappointing place. They don't have the minimum infrastructure for the place they are located. During my stay electricity went off several times and they don't have an emergency generator, the managers have no idea how to deal with guests, they are rude, unprofessional and mediocre. The general manager was never around, or he was hiding from the many angry guests looking for him. Maintenance is a word they don't know at all. The gardens were very bad, bushes all over the place, painting deteriorating, severe problems with air conditioning and hot water, lobby hardly ever answered the phone when there were problems and the emergency phone for the night was never answered. Many people that came with me had the same problems, one had to sleep the first day without A/C because nobody answered their requests to fix it until the next day.

Organization of year's end event was disappointing to say the least, and the manager absolutely mediocre in his decisions even with the band playing that night.

It's really a place I'd never return to.

Stayed: December 2013, travelled with friends
4  Thank SPA1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 6 January 2014

We are very sorry to hear about the frustrations during your recent visit. During your stay there was there was a regional wide electricity black out which caused most of our resort to be without power and also impacted the bands ability to play at the event. This was not a problem unique to our resort but it impacted the entire city. We have a manager on staff at the hotel every day and our concierge office is open every day from 7am until 10pm. For emergencies the security office is open 24 hours a day. It is possible that the incorrect number was dialed. In any event, we apologize the disappointment that you experienced and assure you that this is not the norm.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We rented villa 21, and the cost was very reasonable for 2 bedrooms with large closets, 2 bathrooms, full kitchen, and large living room. Great view of the bay! The gate and shuttle staff were friendly and accommodating. Bar staff seemed generally clueless, and in the end we weren't charged for several drinks we had poolside, but we didn't always receive what we'd ordered. Housekeeping staff mostly did not speak English but were good. Any issues that came up were very quickly resolved by Palermo staff, who brought us extra pots & pans, and a floor fan. The beds were comfortable.
We ate only one meal at the restaurant, and it was good, but quite pricey.
The biggest drawback to the villas is that they are not designed with airflow in mind. Only a few of the windows open. The central air conditioning only blows in the upstairs bedroom and at the top of the cathedral ceiling in the living room. We were being charged for our electricity usage, so we set the AC for 28 (it was 33 outside) and it generally felt stuffy inside.
The pool is good for cooling off, but not designed for actual swimming.
Situated on the hillside, there is a lot of steepness in the roads, but stairs are provided for surer footing. If you want to be closer to the pool & restaurant, choose a villa with a lower #.

Room Tip: If you want to be closer to the pool & restaurant, choose a villa with a lower #.
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NorthB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 3 December 2013

Thank you for taking the time to write a review. We are pleased to hear that you enjoyed your visit to the pool. Yes, the resort is located on a hill and if you prefer not to walk up hill then it is better to request a villa closer to the pool. However the higher numbered villas have spectacular view ocean views so it just depends on whether or not you think the hike is worth the view. In any event, thanks for staying with us and we hope you'll return in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

A few girlfriends and myself took a chance on a groupon deal to the Villas de Palermo

As soon as we clicked "BUY" we were guessing at what to actually expect vs what the pictures showed. And I'm happy to say - the pictures don't do the place justice.

It was gorgeous. We stayed in Villa 20 and the view of the mountainside and the pacific in the distance was absolutely amazing. Every morning it was so nice to relax on the porch and take in the scenery. The villa was really nice inside as well. 2-story, 2-BR, 2Ba and the air conditioning worked perfectly. The beds weren't all that comfortable, but nothing compares to my own bed, so I'm a tough mattress critic. Our villa was close to the pool and the front desk. And we got dropped off right to our villa door every time we came back from town.

The food at the hotel was great. The service was slow, but that's because unlike us American's - Nicaraguans actually take their time to eat and converse and enjoy the entire dining experience. So, we welcomed the break from the fast paced life we live at home.

There is a shuttle that goes to and from the town. It was always on time, and reliable. And if you want to go in to town at night, they have a very friendly cab driver who they call. They helped book our adventures and excursions. We went zip lining and horseback riding and it was super easy to coordinate. It was supposedly the rainy season, but we only had rain one morning. The rest of the trip was perfect weather. And the sunset…woooowww, the sunsets!

The only thing that was surprising was that we had an unwelcome house guest the 2nd morning - a scorpion! EECK! But, we totally understand that it's a region where more exotic bugs exist and live - so we anticipated some sort of surprise. We told the front desk and they sprayed our room immediately while we were out on the town to help keep the bug sitch at bay. And we saw a noticeable difference once they did that. We also befriended the neighborhood kitty-cats. Bought some cat food in town and fed them to keep them loyal to our patio. Surely, they'd find more fun in hunting scorpions and bugs more than we did. And we didn't have any other problems after that.

Overall - I'd absolutely recommend this place to anyone. You don't get friendlier service than you do here. Especially in a time when customer service is dying - it's alive and well at the Palermo.

Thanks for the great experience!!

Room Tip: Villas 20 was great. Beautiful view and close to the reception.
See more room tips
  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gingdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 11 November 2013

Thanks for taking the time to provide feedback on your recent stay at Palermo. We are very pleased to hear that you and your friends enjoyed your recent visit. While it is impossible to tame the jungle surrounding the villas, we strive to keep the interior of the villas spotless. We hope you will return in the future. Keep an eye out for future promotions. Thanks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

We (three women) went to SJDS with a Groupon for the Villas. They were wonderful! The worked with us for round trip transfers to Managua (which included a 3 AM departure), and booked some of our outside adventures for us. The staff was delightful and took care of our every need, including a great cab driver for the nights we would be out past the last shuttle. Jonathan at the front desk was just a doll - we looked forward to seeing him each and every morning for breakfast! I would definitely recommend the in-room massages, too.

We stayed in Villa #20, water pressure was good, kitchen was modern and clean. We really had zero complaints about the trip. We'd all go back in a heart beat.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 11 November 2013

We are very pleased to hear that you and your friends enjoyed your recent vacation at Villas de Palermo. We hope that you'll return in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

Fifth stay at Palermo and yet we keep coming back after having stayed at Pelican Eyes, another fine property in San Juan del Sur and at Bahia del Sol (avoid that one). This place has everything. Great pool, excellent service, nice comfortable, tastefully appointed villas, modern kitchen, clean bathrooms, centrally airconditioned (including the living room and kitchen). First time we stayed in 2010, we liked it so much, we extended our week stay to 10 days. Take my word, you can't go wrong with this place. Whether you're a family with kids or lovers looking for seclusion, it's perfect. Ask for a lower numbered villa so you don't have to drive to the pool. Also the only place in San Juan that has a road. Even the superior Pelican Eyes has a steep unpaved 'goat track' for a road.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Eponymousym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillasdePalermo, Director of Sales at Hotel & Resort Palermo, responded to this reviewResponded 17 October 2013

Thanks for taking the time to review Palermo. We are very pleased that you continue to visit. We look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near San Juan del Sur
4.9 mi away
Morgan's Rock Hacienda and Ecolodge
1.7 mi away
Surf Ranch Hotel & Resort
Surf Ranch Hotel & Resort
#23 of 27 in San Juan del Sur
299 reviews
1.4 mi away
El Jardin Hotel
El Jardin Hotel
#9 of 27 in San Juan del Sur
236 reviews
Show Prices
Show Prices
Show Prices
22.8 mi away
La Jolla Hotel
La Jolla Hotel
#1 of 1 in Popoyo
40 reviews
1.2 mi away
Hotel Alcazar
Hotel Alcazar
#10 of 27 in San Juan del Sur
172 reviews
2.9 mi away
Mango Rosa Nicaragua
Mango Rosa Nicaragua
#1 of 4 in Playa Marsella
429 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel & Resort Palermo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel & Resort Palermo

Address: Carreterra San Juan del Sur, km 139, San Juan del Sur 48600, Nicaragua
Phone Number:
Region: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in San Juan del Sur
#4 Family Hotel in San Juan del Sur
#4 Green Hotel in San Juan del Sur
#9 On the Beach Hotel in San Juan del Sur
Price Range: £85 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel & Resort Palermo 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 50 villas, poolside spa, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Villas are for rent by the day, week or month, as well as for sale as vacation homes. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. Locally sourced, vegetarian, vegan, healthy and Nicaraguan meal service available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Booking.com, Ebookers, Evoline ltd, Hotels.com, HotelQuickly and Cancelon so you can book your Hotel & Resort Palermo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Villas De Palermo Hotel And Resort
Villas De Palermo Hotel San Juan Del Sur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing