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“Beautiful hotel with friendly helpful staff”
5 of 5 bubbles Review of Hotel Certaldo

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Hotel Certaldo
Ranked #1 of 5 Hotels in Certaldo
Certificate of Excellence
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel with friendly helpful staff”
5 of 5 bubbles Reviewed 26 January 2013

This is a beautiful hotel, in a perfect location to visit Tuscany (close to S Dominigniano, in the triangle between Siena, Florence and Pisa). The staff was extremely friendly and helpful, they gave us good tips on local restaurants. The rooms were spacious, clean, fresh and luminous, the bed was big. We got a good discount as a pre-paid stay, and it was during off peak season (January).

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
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English first
Istanbul, Turkey
Level Contributor
180 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 11 November 2012

Certaldo village was forced to us because all other choices were full during a long weekend for entire Europe. So if you have to stay in Certaldo, this is probably your best bet. It is not however an ideal Tuscany holiday destination. Hotel is an ok refurbished old building. Rooms and bathrooms are acceptable and clean; it lacks the minimum level of charm you would expect from a Tuscany hotel claiming to be "good". Breakfast is also acceptable, nothing special though.

We were travelling with our 6 mnth old baby first time. Landed to Bologna and when we arrived to Certaldo at around 11 pm, she was asleep for some time and sweated. My wife, eager to take her bed right away, grabbed her walked in to the hotel. Receptionist was expecting to meet us. My wife explained the situation and kindly asked the key immediately to take the baby up to the room. It was chilly, she was warm out of the car. Receptionist insisted on getting our passports. I negotiated my way to the key after few minutes of debate. I was still forced to sign some papers for the room which we had already paid in full, with no-refunds possibility, to get the key.

We had requested a baby crib. There was a crib in the room. No mattress. I went down to the reception to ask for one. There was a different person who said there was none and asked for passports again. I said "please solve my babies problem first" and he said "no, i need the passports". Then the first receptionist came and insisted on passports as well. Having understood that there was no baby mattress in the hotel i started to walking back to the room. First receptionist forced her way with me to the room, insisting on getting the passports. As we walked in, my wife was designing a mattress using our bed's pillows and bath towels, which worked well for our 4 day stay.

Of course, receptionist - under those circumstances, without feeling any embarrassment got our passports and walked out. Getting new towels and pillows required some more effort. Yes, i know, we should have left; but, where with a baby. Besides we flew from Istanbul, our friends flew from Luxembourg. Both our friends and us are seasoned travelers, so we learnt to overlook minor! matters.

Then small stuff; one morning there happened to be another baby guest at breakfast room, and guess what they have only one baby chair. This is not a 5 room bed and breakfast. So we shared it with other guest.

Once my wife asked for a warm glass of water to prepare something for the baby; 5 Euros ! While paying the extras during checkout i politely mentioned, and received a "thank you" reply.

Then, there is a list in the room;

Slippers Euro 6
Bathrobe Euro 6
Coffe machine Euro X
etc.

and the list goes on. Got the management style?

Anyhow, there were few good people in the hotel of course, and I would like to thank them. In addition we ate in Certaldo few times and people we met were great.

As a seasoned traveller, though, I do not like this cheap mindset particularly on holiday. And, Yes, we paid 15 Euro/day extra for the crib which costs no more than Euro 50.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Levent G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peebles, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 October 2012

We arrived tired and jaded after a busy week followed by the drive up from Rome, which was complicated by our satnav having a nervous breakdown because somebody had changed the roads (handy tip...update before you travel!)....but as soon as we walked into the reception area of the Hotel Certaldo, the evening began to improve. The space is large, calm and comfortably cool while the welcome is warm and friendly. Formalities were kept to a minimum and we were settled on a comfy sofa with a glass of wine to relax with till it was time to be shown to our rooms.
Ours was large and immaculate, with tall windows opening on to a balcony that gave us a good view as well as fresh air. The bed was a good size and very comfortable, the lighting could be altered to suit your mood, and the large ensuite shower room was sparklingly clean, with loads of hot water on demand.
The staff, though, were the best feature of the hotel....nothing was too much trouble for them and they all had the most amazing smiles, to make the tired traveller feel that life could be fun again! We were very pleased with the advice they gave us on places to eat and visits to make; the best of local knowledge mixed with friendly concern! It would be worth making a trip to Certaldo just for the boost they can give you by making you feel so welcome.
This is definitely a place to return to, again and again!

Room Tip: Our only small quibble would be that even in October it's not a good idea to sleep with open win...
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitharist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romania
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

Over all great value! Very clean room and linens. Breakfast was very well presented with plenty of variety and something for everyone. Made to order espressos and cappuccinos brings the morning up a notch.

Service is very kind and professional.

Great base to explore Siena and San Gimignano.

Only negatives - skylight windows were not properly cleaned (pigeon droppings); lots of mosquitoes in the area; quiet city, not much going on

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theweirdone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 15 August 2012

We have stayed here twice now as part of our Motogp package and on both occasions we have been very happy with the very friendly and helpfull staff, the hotel itself is a converted water mill and stands well as you approach it, on both occasions we have been very pleased with our rooms which have overlooked the rear of the hotel, ie the river. Their isnt a proper resturant in the hotel just snacks and drinks. There is a number of resturants both in the hill top old town and around the town square at the bottom. Certaldo its self is nothing spectacular. The train station is 10-15 mins walk from the hotel with regular services to Siena and Florence and beyond..

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcr4546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 August 2012

Hotel is 10 mins walk from Certaldo Train Station which is in the centre of the town. The area around the station has several shops and restaurants, and the 'old town' Certaldo Alto is accessible via a regular cable car or short walk up the hill.

We were made to feel extremely welcome by the hotel staff. The 24hr reception answered any questions we had about the area and even recommended a couple of fantastic restaurants. Our room was very comfortable and the daily maids' service kept it clean and tidy. The only thing missing was a balcony, however there is outside seating available in the beautiful grounds of the hotel. The groundsman keeps the spacious pool area and surrounding gardens very well and clearly takes a lot of pride in the hotel which was great to see.

The absence of an evening restaurant wasn't an issue for us, as there were plenty of options in the town centre and Certaldo Alto. The breakfast each morning was superb, and those serving seemed genuinely happy to see everyone!

We had a great time in Certaldo and really couldn't fault this hotel, especially for the price we paid. We took a day trip to Florence and there are many other towns within easy commuting distance, which makes Hotel Certaldo an ideal base from which to explore Tuscany.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

THis is an excellent water mill conversion.The rooms are lovely and the air con is super.The staff are really pleasant and genuine.THe breakfast was beautiful and well presented The pool and surrounding area is well kept. As other posts have mentioned the mosquitoes are an issue after dark if you sit outside.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RRGEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Certaldo

Property: Hotel Certaldo
Address: Via del Molino 74, 50052, Certaldo, Italy
Region: Italy > Tuscany > Province of Florence > Certaldo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Certaldo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Certaldo 4*
Number of rooms: 30
Official Description (provided by the hotel):
Hotel Certaldo was born from the renovation of an old watermill of 1500 AD, built upon the Elsa river. It visibly retains many elements of style and architecture of the old flour mill. The mill is today an elegant and comfortable 4 stars Hotel placed in the heart of Tuscany, in the Chianti region. It is a place where tradition has positively evolved to an ambient with all comforts, and offers a happy mix of emotions and situations. The beautiful medieval town of Certaldo Alto is only minutes away by feet. From our hotel you can easily reach for daily visits to San Gimignano, Siena, Florence, Pisa, Lucca and the Chianti. Our Hotel is the perfect place for a holiday made of pleasure, fun, relax and culture. The structure has many comforts: a big garden 500 sm, an always open fitness room, outdoor pool, solarium, private outdoor parking, a meeting lounge with video projector and maxi video and internet connextion, reading hall, internet point, lift, laundry service (on demand), a bar lounge and rich American buffet breakfast from 7.30 to 10.00. Rooms are cozy and elegant and have all modern comforts: TV sat Lcd, internet wireless connextion (on demand) both in the rooms and in all structure, air condition/heating, telephone, hair dryer, towels, safe, insonorization, ensuite bath with shower or bathtub, minibar, baycoats (on demand), added bed (on demand), wheelchair access. Animals are not allowed. Our structure has a polyglot reception open 24 hours and our staff will be glad to suggest tours in the surrounding area, guided tours in the Tuscan art cities, visits by farmhouses and wine cellars, wine and olive oil tastings, cooking lessons, riding etc... ... more   less 
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