I stayed at this hotel on the 5/11/13. I had booked it through Laterooms and with a £10 discount on the room it meant is was a better option than a Premier Inn....I was wrong. I was swung to choose this hotel due to the Jacuzzi Bath in the Luxury Room and frankly I was beyond disappointed. The instructions where above the bath and I followed them to the letter and couldn't get it to work. Only when I got out did I find another sign on the opposite wall above the towel rail informing me that the power switch was outside the room for the bath and towel rail. I then had to hunt for said switch as they didn't tell you were it was. The Room was very cold and I had the only Key in the whole hotel. Their doors work on a key fob system but at my door handle was smashed to pieces they had had to revert to a proper Key. I took me several minute to even get out of my room in the morning. The Sheets and bed looked dirty and the overall quality of the room was not even close to what I would call Luxury. When I mentioned the above issues on checkout I was told the room was already discounted and there was nothing that could be done about it. The only good thing about the place was the restaurant, the food was excellent, the service was a bit lacking though but I have had much worse.
- Official Description (provided by the hotel):
- Air conditioning & mini bars are available in our executive and deluxe rooms. ... more less
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- Also Known As:
- Waterfront Hotel Brighouse
- The Waterfront Hotel Brighouse, West Yorkshire