This is a first for me. I am reviewing a Hotel and restaurant that I did not stay or eat in. However great service needs to be recognised. I arrived in Ilkley on a Saturday Evening to find that the accommodation that should have been booked had not been booked. I headed into town and immediately found The Crescent Inn standing proud and looking busy on the corner of The Leeds Road. I pulled over and walked into the back restaurant / reception found two charming members of staff and unloaded my story of no place to stay. Immediately I was offered a seat at the bar while one of the young ladies checked their register only to discover that they were sadly fully booked. But before I could stand up to leave she offered to "see if she could find a room elsewhere." I am not sure if this is standard practice within the tourism community of Ilkley or if this was just a particularly switched on person but she asked all the right questions about price, quality of accommodation, length of stay, parking etc. then off the top of her head gave me a list of three hotels that would fit the bill. Armed with this information I again attempted to depart only to see that this beacon of hope was checking availability of the other hotels on their web sites and then picked up the phone to check that they had rooms. I sat amazed. I had gone from being stranded in a strange town with the prospect of sleeping in the car to having my own personal travel agent. Within the space of five minutes more my details had been passed to the agreeable hotel, and I was standing on the pavement being given inch by inch directions. Amazing!!!
If this is the kind of service they provide to people who are not customers it must be a real pleasure to stay, dine and sup with them. I have retold the story to family and friends, urged then to travel and sample the delights of Ilkley town and Moore and absolutely that they MUST dine and stay at The Crescent Inn. I will be going back later this year with the family and booking in to find out for real if the service is always this good.
Whilst sat at the bar I did peruse the menu which was peppered with local delights and watched beautifully presented plates of delicious food wafting past toward smiling customers. It looked and smelled delicious.
- Official Description (provided by the hotel):
- A collection of 11 affordable boutique bedrooms in the heart of Ilkley, housed above a real ale house serving 8 ever changing ales, 15 wines by the glass and honest home cooked food using the finest ingredients.Why won't you come join us... ... more less
- Reservation Options:
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- Also Known As:
- The Crescent Inn Ilkley, Yorkshire