I arrived with two friends earlier this month - we thought the setting was fantastic, and looked forward to a Yorkshire welcome. Alas staff in the restaurant and on reception were, well, not rude but just a bit bored. It costs nothing to smile and it means so much to visitors - we like to feel welcomed! OK the rooms were fine, but tired - especially the bathrooms and my electricity went out - not what I needed late at night (but must say the chap that sorted it out was very nice).
Attention to little details is so important - if you're going to charge serious prices for rooms (and breakfast separately which wasn't obvious) you need to up your game. You can't rest on your laurels because you're in a lovely place. A lot can be forgiven but I expect more Craiglands. Come on, step up to the mark! Smiling staff, refurbed bathrooms and new lampshades would be a great start for the Tour de France next year - you want return business, don't you?!
- Official Description (provided by the hotel):
- Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more less
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- Also Known As:
- Craiglands Hotel Ilkley
- The Craiglands Hotel Ilkley, Yorkshire