Firstly the greeting from the girls on reception was very pleasant but that was pretty much the only pleasant thing that happened. Very dated and damp room which didnt have a phone in which i have never heard of a hotel that big that doesnt have a phone in the rooms. So when we had to go downstairs to ask for an iron, which was a slight inconvenience anyway, It turning up half an hour - 40 mins later wasnt great! Also trying to get a drink at the bar was hilarious!! We were told we could charge things to our room on check in but then when we got to the bar the young lad made us go back upstairs to get the cardboard holder which our keys came in to which when we got back he said wasnt valid?! So we said we will just pay by card then, then the machiene wouldnt work so he said we needed to go to reception to pay for them which we did and eventually got our two bottles of beer (which were warm)! We tried again to get a drink when we got in that evening and the night porters took about half an hour to organise one drink!!
All in all a very strange place in desperate need of money and staff training!
- Official Description (provided by the hotel):
- Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more less
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- Also Known As:
- Craiglands Hotel Ilkley
- The Craiglands Hotel Ilkley, Yorkshire