We were contacted by hotel staff prior to our stay requesting credit card details (despite Booking.com having taken them and passed them on) to guarantee our stay. We were then contacted AGAIN a few weeks later asking for credit card details and were told they had no record of having called and taken them previously (although its on my received calls log) so this makes me worry about the security of the data!
Given that we paid £145 for 1 night's B&B we expected a good standard (we travel a lot for business so have a good idea of standards to expect), but were disappointed. The girl on reception couldn't tell us what time breakfast was going to be (this was at 7pm!). The toilet paper was thin 1-ply. There was no choice of herbal teabag or drinking water in the room, which should be a given at this price. The mattress was very soft.
With regard to breakfast there was a wide range of food on offer to satisfy most tastes, however there was no choice of herbal tea. The staff made no attempt to clear our plates during breakfast, so they piled up (and it wasn't that busy). The plates were only removed when I put them on an adjacent empty table. The plus point was the stunning view from our room, however this is not enough to make us want to stay there again.More
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- Free Wifi
- Free Parking