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Reviewed 8 July 2014

We were contacted by hotel staff prior to our stay requesting credit card details (despite Booking.com having taken them and passed them on) to guarantee our stay. We were then contacted AGAIN a few weeks later asking for credit card details and were told they had no record of having called and taken them previously (although its on my received calls log) so this makes me worry about the security of the data!
Given that we paid £145 for 1 night's B&B we expected a good standard (we travel a lot for business so have a good idea of standards to expect), but were disappointed. The girl on reception couldn't tell us what time breakfast was going to be (this was at 7pm!). The toilet paper was thin 1-ply. There was no choice of herbal teabag or drinking water in the room, which should be a given at this price. The mattress was very soft.
With regard to breakfast there was a wide range of food on offer to satisfy most tastes, however there was no choice of herbal tea. The staff made no attempt to clear our plates during breakfast, so they piled up (and it wasn't that busy). The plates were only removed when I put them on an adjacent empty table. The plus point was the stunning view from our room, however this is not enough to make us want to stay there again.

  • Stayed: July 2014, travelled as a couple
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1  Thank Katrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Our group of 18 golfers used the Craiglands hotel as our base. The hotel staff from the manager (Chris) down where extremely helpful, nothing was too much trouble. the food was excellent! especially the breakfast, it set you up for the day on the fairways!! As our group were leaving Skipton golf club (our last game), we all agreed that we would go back to The Craiglands Hotel, but play different courses.

  • Stayed: June 2014, travelled with friends
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1  Thank beemPreston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

An impressive hotel, very classy, yet very reasonably priced (on a par with Premier Inn).

Elegant surroundings, and very accommodating staff. I am vegan, but it did not occur to me to ask for no cream to be added to the soup of the day, entirely my fault. But without quibble, this was changed for no charge.

All staff very courteous and competent, we will definitely be visiting the Craiglands again.

  • Stayed: June 2014, travelled with family
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Thank MikeBirdOnline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

arrived at hotel 14-00 room had just been cleaned. room a bit dated but fine for a short stay. the hotel is used for business and training couses so was very busy ,but had no one on bar as bar person kept disapering and would be gone for 15/20 min customers gave up waiting and left .same problem in restaurant waitress kept apologising for slow service. breakfast very good with great selection. the hotel is on a steep hill. but all in all would stay there again

  • Stayed: June 2014, travelled as a couple
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1  Thank brian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Craiglands is a hotel that has seen better days, but they are renovating the bedrooms that are run of the mill. My big turn off was the service in the restaurant the young waitress who had received little training, and would improve with some basic training on how to serve customers.Our evening meal when it arrived was no very spectacular.

  • Stayed: June 2014, travelled with friends
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Thank crackermean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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