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“Lovely place would recommend” 5 of 5 bubbles
Review of The Craiglands Hotel

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The Craiglands Hotel
Ranked #4 of 4 Hotels in Ilkley
gateshead
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely place would recommend”
5 of 5 bubbles Reviewed 19 July 2014 via mobile

Recently stayed here on a weekend break with my partner and loved it. The room we were given was clean and bright, I was a bit worried as I had read reviews saying the beds were not comfy but ours was perfect. The breakfast was one of the best we have had in a hotel . We found the staff to be very friendly and helpful . Would definitely stay again.





Stayed July 2014, travelled on business
Helpful?
Thank emma m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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968 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 11 July 2014 via mobile

We stayed at the craiglands on a Tuesday evening. When we arrived we spent 15 minutes stood at reception whilst the receptionist was having a telephone conversation over a wrong booking with a group of guests that were also at the reception. Eventually we were given out room card and told to clear the balance on the room there and then with no offer of having the chance to put drinks to our room, we were asked if we were dining at the brassiere as we were unsure of the menus we had to decline and sign a piece of paper and quickly told done directions to the room! Not very good first impressions with customer service!!!!
The room was small and tatty, crumbling paint on the walls n flaky radiators, TV kept losing signal and not worth the money we paid! Staff missing from the bar area and having to wait for a drink just isn't good enough.
Checking out was a wait again for a receptionist who once again was on the phone and had very little interest in customer service. I was told I would have to wait for a receipt even though I had paid the previous day!
Needless to say we will be avoiding this hotel and would advise others to do the same!

Stayed July 2014
Helpful?
1 Thank Ellibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ilkley hotels

Leicester UK
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

Only stayed two nights in this old Victorian hotel. Easy to find, just up the hill from the railway station. My room was the smallest I have ever stayed in, just enough room for a double bed! However it was clean and nicely decorated with a modern bathroom and a great shower. I was travelling alone but if I had been with my wife I would have requested another room.
Restaurant was good, food was nicely presented and ate here both nights. The staff here are very friendly and helpful.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunninghill, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

We were contacted by hotel staff prior to our stay requesting credit card details (despite Booking.com having taken them and passed them on) to guarantee our stay. We were then contacted AGAIN a few weeks later asking for credit card details and were told they had no record of having called and taken them previously (although its on my received calls log) so this makes me worry about the security of the data!
Given that we paid £145 for 1 night's B&B we expected a good standard (we travel a lot for business so have a good idea of standards to expect), but were disappointed. The girl on reception couldn't tell us what time breakfast was going to be (this was at 7pm!). The toilet paper was thin 1-ply. There was no choice of herbal teabag or drinking water in the room, which should be a given at this price. The mattress was very soft.
With regard to breakfast there was a wide range of food on offer to satisfy most tastes, however there was no choice of herbal tea. The staff made no attempt to clear our plates during breakfast, so they piled up (and it wasn't that busy). The plates were only removed when I put them on an adjacent empty table. The plus point was the stunning view from our room, however this is not enough to make us want to stay there again.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Katrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
preston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 July 2014

Our group of 18 golfers used the Craiglands hotel as our base. The hotel staff from the manager (Chris) down where extremely helpful, nothing was too much trouble. the food was excellent! especially the breakfast, it set you up for the day on the fairways!! As our group were leaving Skipton golf club (our last game), we all agreed that we would go back to The Craiglands Hotel, but play different courses.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank beemPreston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llandudno, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

An impressive hotel, very classy, yet very reasonably priced (on a par with Premier Inn).

Elegant surroundings, and very accommodating staff. I am vegan, but it did not occur to me to ask for no cream to be added to the soup of the day, entirely my fault. But without quibble, this was changed for no charge.

All staff very courteous and competent, we will definitely be visiting the Craiglands again.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeBirdOnline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

arrived at hotel 14-00 room had just been cleaned. room a bit dated but fine for a short stay. the hotel is used for business and training couses so was very busy ,but had no one on bar as bar person kept disapering and would be gone for 15/20 min customers gave up waiting and left .same problem in restaurant waitress kept apologising for slow service. breakfast very good with great selection. the hotel is on a steep hill. but all in all would stay there again

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank brian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Craiglands Hotel

Property: The Craiglands Hotel
Address: Cowpasture Road, Ilkley LS29 8RQ, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Ilkley
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire

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