My wife and I booked this hotel 6 months in advance for 3 nights for us and a family group who were visiting from overseas. The Website showed really nice pictures, read very well and advertised it was recently refurbished. I must stress that we are both seasoned travellers familiar with all types and levels of accommodation and are not too fussy with high expectations. On arrival we found there to be no dedicated parking and had to pay for the public car park opposite which was unexpected but not a great issue. Just a good job we had some change on us. Whilst checking in we were coldly greeted by the reception staff with the room keys harshly handed over and no explanation of check out time, breakfast etc... The journey to our rooms took us up stairs and through a short corridor which were both in need of a good vacuum like the reception area. Whilst entering our room we were also disappointed with the general cleanliness and quickly went to view the other room we had booked which was the Beatles room. This was more dirty than our room and also had a large damp mouldy patch in the Bathroom ceiling. Both rooms were clearly not recently refurbished and left my wife and I feeling somewhat embarrassed in having made the booking as a family treat. My wife spoke to reception about this and the gentleman promised to ask the manager to come to our room which never happened so we cancelled the last 2 nights of our stay after finding alternative accommodation. The room my wife and I were staying in was directly above the function room which was also used as the breakfast room. There was a wedding reception that night and the music was so loud and caused the bed to vibrate so much that we ended up sleeping on a sofa bed in the other room with our other family members being serenaded by inebriated until 2 a.m. by shouting and swearing drunken party goers both inside and outside the hotel. The breakfast was an unorganised chaos and a free for all and we asked to speak with the manager on check out. The manager did not offer any discount and failed to see anything wrong with us having to vacate our room to find refuge away from the noise and the other issues we had identified which included health and safety issues which we will be following up with the HSE. I could explain further issues but have captured the main items of disappointment. Such a shame, this place has the potential of being lovely but is greatly let down by its lack of management in many respects.
- Official Description (provided by the hotel):
- Built on the site of The Chopping Knife Inn and formerly a vicarage, school for young gentleman and a temperance inn; The Antrobus Arms Hotel is an original listed 17th Century Coaching Inn set in the ancient town of Amesbury a stones throw away from Stonehenge and nearby Salisbury. We have 20 individually styled en-suite rooms, one of which is our Beatles Suite where the fab 4 (The Beatles) stayed while they were filming ‘Help’ on Salisbury Plain. The hotel has also been host to television programmes and films, including being a location for the filming of Agatha Christies ‘Miss Marple’. The hotel is perfectly placed to access a wide variety of attractions – both local and afar. With local bus and rail links running seven days a week, Amesbury is the perfect place to act as a base to explore southern England. Details of the attractions below and others can be obtained from reception. If you’re looking to visit both Salisbury and Stonehenge then we recommend The Stonehenge Tour, which offers a flexible approach to seeing the local area. ... more less
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- Also Known As:
- The Antrobus Hotel Amesbury, Wiltshire