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“A BIT RUN DOWN - the building not the staff !”
Review of White Hart Hotel

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White Hart Hotel
Ranked #2 of 4 Hotels in Calne
Staines, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A BIT RUN DOWN - the building not the staff !”
Reviewed 12 September 2012

Very welcoming and friendly. Menu not extensive - but I always prefer quality to quantity. Do have their starter [large] - dressed crab salad, and have a bowl of chips for a perfect main meal. It was superb. And don't miss the real Wiltshire ham. Proper ham, not plastic ham. So although the new owners and staff are getting the business back on its feet, and the building needs attention, get in quick, because we won't be able to afford it when it takes off!
They have their priorities right for success, good food, drink ! Good luck to all, hope to see you again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oddsilverfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
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English first
Derby
1 review
Reviewed 2 September 2012

We really enjoyed The White Hart. Attentive and friendly staff, really good food, especially breakfast where your meal is cooked to order! There are several proper real ales aswell.

The room we had is way better than the price suggested mainly because of the en-suite, flat screen tv, teas/coffees etc.

The courtyard needs a makeover. However we asked the staff and they said that was next on the list. We will go again especially as it is so well placed for all of the sights we wanted to see and a couple of minute stroll into town!

Stayed August 2012, travelled with family
Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peggypoo, Director of Sales at White Hart Hotel, responded to this review, 18 September 2012
Thank you very much for your review. We are delighted that you enjoyed your stay with us and look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2012

My wife and i stayed here last week in room 17 the room had been recently decorated and was clean and tidy.The breakfast was top notch and the evening meal was very good.The hotel had a charming feel to it and the staff where very helpful in all it was a pleasant stay and would recommend the hotel to any one.

Room Tip: Room 17 had been recently decorated
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  • Stayed August 2012, travelled as a couple
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    • Service
Helpful?
Thank pilky008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 August 2012 via mobile

Dont stay here if u like to get bitten carpets filthy rooms awful floors creek u can't check in till 5 ocklock I was lucky spoke to the restorer next door he knew the chef phoned him up he was out shopping came back and checked me in and finally the bar girl manager is a joke wouldn't go back there if u paid me -dump

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bartongooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2012

I recently stayed here for a 1 night stay while away working.
I checked in the lady was ok, we was told there was no chef for evening meal or breakfat.
You call this an hotel ????????
We then went into our room to be dissapointed with coffee in the nugs on the side, stained towells and dirty bedding.
Will not be returning

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank lewi29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peggypoo, Director of Sales at White Hart Hotel, responded to this review, 18 September 2012
Thank you for your comments. Had you taken up your complaints with our staff on duty they would have been delighted to rectify them however no record of any complaint was received during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bristol, England, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 July 2012

We booked through an agency and the owners phoned me to say they had our booking but did not use the agency as they were new owneers but honoured the £70 the agency charged. They charged £75per night per room. On arrival the welcome was less than friendly and we were given a key and told where the room was. We had booked a double but they only had a twin. We asked to book a table in the restaurant and the lady said she would have to ask the manager. We found Room 4. The carpet was dirty and a very large stain near the window. The shower room was very dirty and there was mould outside and inside the shower and the shower head dripped. The boxing at the back of the dirty toilet had nails sticking out of it. The towels were old and had loose threads and were very hard. There was a mirror over the basin. Soap was not provided. The headboards on the bed were loose and the pillows thin and lumpy. Thw white duvet covers had speckled mould where they had been put away damp. The blind on the window just about covered the glass and we looked out on to the main street. There were no bed side lights and one lamp in the room. There were 2 coat hangers on the rail as there was no wardrobe. There was no dressing table or mirror. On going to the bar early evening the owner said he could cook us a pork chop and sausage, but the chef had left. We went elsewhere to eat. At breakfast a full english was cooked well but there were no cereals, bread rolls or yogurt or anything available except the full english, toast, orange juice, coffee or tea. The owner had cooked the breakfast. They need to do a deep clean and replace the bedding and towels etc.

Room Tip: Dont take room 4
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  • Stayed July 2012, travelled as a couple
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Helpful?
4 Thank taureanlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peggypoo, Director of Sales at White Hart Hotel, responded to this review, 18 September 2012
Thank you for your review. We do pride ourselves on being welcoming at the White Hart and generally receive positive feedback. I have bought your comments to the attention of our staff.
The kitchen was closed that evening as our chef was taken ill. The owner was at the hotel at the time and offered to cook you a wide variety of dishes, not just pork chops and sausages. He also directed you to two good restaurants close by which you chose to do.
We do have liquid soap dispensers in all our our bathrooms. We have replaced all the towels in the hotel.
We took over the hotel in May. There were no wardrobes but just the hanging rails you refer to. Given the historic nature of the building, it is difficult to find wardrobes which will stand level on the rather eccentric floors....hence the hanging rails!! However we are in the process of having custom built wardrobes fitted. We apologise for the absence of the mirror. This has been resolved.
We are delighted you enjoyed the English breakfast which is cooked freshly and to order.
We hopefully have now addressed all the points points that you have made and we thank you for taking the time to write your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandhurst, Berks, UK
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2012

After a "lastminute" booking due to a business appointment, I booked up a stay after reading favourable reviews. However, i was disappointed on arrival to told there would be no breakfast as the chef was off. I was offered a couple of free beers, but as I do not drink and generally a couple of beers is not the best way to start the day, this was a let down. I had booked in so i did not have to drive down to the meeting early morning without having a good breakfast.....As it was close to 22:00 i did not even get time to buy something from the local supermarket. I was not offered any discount to get something in the morning. The bar was empty, although it was a Monday night and the atmosphere was cold. The room was acceptable, but no shower gel / shampoo provided.

Room Tip: If you want a breakfast, confirm direct with hotel before you book, as you will not get a suitable...
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nige401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peggypoo, Director of Sales at White Hart Hotel, responded to this review, 18 September 2012
This has been a useful review for us because it highlighted a problem with our processes. As you say, you booked at the last minute, on line. We only knew of your booking a few moments before you arrived. As the hotel was otherwise empty that night, we took the opportunity to carry out important maintenance work and hence the kitchen was closed. We are now aware that people can book online quite late in the day after we have arranged either maintenance work or staff leave etc and this situatrion could arise again. We have now taken steps of advising all the booking agencies that they should not accept bookings after 6.00pm on the same day. Any direct bookings received our staff would be aware of. We should have arranged for you to have breakfast in one of the neighbouring hotels with whom we work very closely. You do have our apologies and should you wish to stay with us again, please call the hotel directly and ask to speak with Steven or Teresa. Thank you for what was obvioulsy inttended to be a sensible and constructive review.
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Additional Information about White Hart Hotel

Property: White Hart Hotel
Address: 2 London Road, Calne SN11 0AB, England
Region: United Kingdom > England > Wiltshire > Calne
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Calne
Price Range (Based on Average Rates): £
Hotel Class:3 star — White Hart Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
The White Hart dates back to 1659 and has been providing food, rest and drinks ever since. It is a free house and therefore completely independent of any brewery or corporate enterprise. There are 15 rooms of various size and all are en-suite on three floors. There are three functions rooms available so perfect for any wedding reception or other large functions. The main dining room can easily seat up to 50 in comfort. The upstairs function room has a private entrance, DJ booth with PA system and lighting effects hard-wired in with a private bar and M/F toilets. There is another private room at the rear of the bar with a separate entrance and perfect for meetings. private functions with dedicated Satellite TV which can double up as a large monitor for PowerPoint presentations. ... more   less 
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Also Known As:
White Hart Hotel Calne, Wiltshire, UK

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