When we booked, we were told it was dog friendly, however the rules were not clear. This led to an embarrassing incident at breakfast when we were told to exit out dog from the room. Yes, we could have asked, but no one explained that the dining room was off limits for our dog. In other hotels that are dog friendly they are allowed in our experience. If we would have known we could have taken breakfast at separate times, minimising our family's embarrassment in front of other guests. This took away from the experience and relaxed feel. However, on the Friday, the staff then were welcoming and inviting, hence the change of staff and lack of communication could be to fault? Additionally, after my lovely back massage from an outside source (much needed and relished) the staff didn't come to retrieve the massage table, enabling me to take it down and put against the wall so that we could walk in the room. Finally, the last negative comment was that we ordered a Telegraph, however never received but did pay for.
Positively, the hotel and the grounds are beautiful in the exquisite beauty of the Cotswolds. The Potting Shed that is owned by the hotel provided us with a great dinner and great service to boot. This experience was very positive, and outside of the US in my opinion the best clam chowder. The bed was very comfortable and the room fitting to the boutique style. The breakfast rivals experiences at other very nice hotels and the black pudding was lovely. Overall it was a lovely stay. I would love to know where to source the door handle, gorgeous. x
- Also Known As:
- Rectory Hotel Crudwell, Wiltshire