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“A tale of two rooms, one shabby the other chic”
Review of Rectory Hotel

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Rectory Hotel
Ranked #1 of 2 Crudwell B&B and Inns
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A tale of two rooms, one shabby the other chic”
Reviewed 27 May 2014

My husband and I were excited to stay at the Rectory having read some glorious reviews. We are regular users of the Mr and Mrs Smith website and have always had good experiences staying in the hotels they represent. However this occasion has left us with a slightly bitter taste.

Upon arrival we were suitably impressed with the wonderful gardens and striking appearance of the exterior building. We were told we had been upgraded, when we explained that we didn't want an upgrade and that we had specifically booked the 'Nimlet' room months earlier, we were informed that it had been given to someone else and it was too late. We were shown to the third floor arctic room called 'Belas knap'.

This room was a massive let down, it is in desperate need of a refurb. The carpet is a disgrace and the bathroom is in need of an update. The shower head and area was covered in lime scale, and there were blood stains on the wall. The room was very warm with low ceilings and the main window was painted closed. Instead of a double bed, it has two singles pushed together. This did not seem like an upgrade. To ensure that I am being fair in my description I've included some photos to show the main areas described here. I think you will agree that this is a long way from luxurious.

We returned to the reception and spoke to the owner who apologised, he explained that our booking had been moved the previous week due to the possibility of 'Nimlet' smelling of paint. However this was not the case and he arranged for us to be moved into this room the next day. Not ideal, but better than nothing.

The following day we packed our bags, these would be moved to 'Nimlet' once the room had been cleaned. I'm very pleased that we moved, this room was chic and elegant with high ceilings and beautiful large windows. Freshly decorated, it was miles apart from the room of the previous night. This room is above the dinning room, so if you don't intend on getting up early it may not be for you. The bed squeaked a lot, which is hilarious! I mentioned this at check out and was informed that when the room was decorated the bed was dismantled so it probably just needed to be tightened.

Breakfasts were great with a good selection of locally sourced ingredients. Bloody Mary's on Sunday were a nice touch. The hotel bar is a relaxed affair, stocked with the usual as well as a cocktails. The house cocktail went down nicely. The bar and restaurant rooms are chic and shabby. Water marks on the ceiling and some tatty looking dining chairs did not detract from their loveliness. Drink stations are situated throughout the hotel, allowing guests to help themselves to nesspresso coffee, tea and water.

We ate at the potting shed on both nights, which we enjoyed. The staff are very friendly and it's a relaxed atmosphere.

Our plan to pretend to be posh and play croquet didn't quiet workout, as the kit was locked away and no-one on site had a key. The potting shed was holding a festival, so we headed there instead and drank very strong cider, whilst listening to a surprisingly good band. If you're feeling active, you can take a swim in the outside pool or have a game of table tennis.

The staff at the rectory are friendly and helpful. We spoke to a number of the guests and they were all very lovely. Many of which were visiting to book their wedding here.

The final bill was a bit of a sting considering we only got to stay 1 night in the nice room which we had specifically booked months earlier. Our stay would have been significantly better had our booking requested been adhered to. Unpacking, repacking and waiting around for the room is not that relaxing or romantic.

This is not a bad hotel, in fact it has some lovely elements to it. The gardens are spectacular, the staff very friendly, some rooms are wonderfully chic. However other rooms are beyond shabby and if you are unfortunate to find ourself in the latter, you may feel a bit cheated.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Swinster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Copenhagen, Denmark
Level Contributor
83 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 19 May 2014

We spent one night in May at The Rectory. It was a delight.
As the name says, it's an old rectory and the church is right next door. That makes this place very used for weddings.
We however where just here on our way through Cotswold and ended up here by chance.
Rooms are very nice. Bed and linen is super.
The staff we met were ever so nice and helpful and smiling all the time.
The Rectory has a massive lawn and a garden, which is really relaxing to sit in and have breakfast as well. I however had two ticks crawling up my leg after sitting in a chair on the lawn. Maybe just coincidence and it's hard to blame the hotel for it.
We can certainly recommend this hotel and also their restaurant. It's fine dining, without being pretentious, and it's delightful. Notice that their portions are large.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Farcin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 May 2014

My husband and I spent Friday and Saturday night at this wonderful hotel. It was my niece's wedding on the Saturday and it was a perfect setting. The atmosphere throughout the weekend was so relaxed and the staff were wonderful and so accommodating. I don't like singling anybody out as all the staff were marvellous but Jenna was so helpful and cheerful - always had a smile on her face and nothing was too much trouble for her. The breakfasts on the Saturday and Sunday were superb. Food during the wedding ceremony was excellent and of a very high standard. Our room had wonderful views and was very clean. There was tea and coffee available on each floor in the hallway but the young lady who showed us to our rooms said that tea and coffee facilities could be provided in our rooms if we wanted - we didn't need this service. We had a meal in the Potting Shed across the road (owned by the same people) with numerous members of the family. Again, the food was excellent. All in all it was an excellent weekend spent in a wonderful hotel. Thank you.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThePrestonHobbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 April 2014

My sons wedding was held at this venue. It is delightful hotel, just like staying in someone's country home. No formal reception area which was a wonderful change. Bedrooms lovely. No tea or coffee but each floor has a Nepresso coffee machine little fridge for milk, tea sugar and mugs.
Food delicious. The Potting Shed I pub across the road is owned by hotel. It's a proper pub and the beer and food is excellent

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 March 2014

We have just come back from the most memorable weekend imaginable at a The Rectory. There was a large group of us staying here for a family wedding and it surpassed all our expectations. The place is magical and the customer service........ well where do we start! From the moment we arrived to the moment we left, every single member without exception could not have been more welcoming, warm and accommodating. I am reluctant to mention individuals as everyone was so amazing but Charlie and Jemma were fabulous. We travel a lot and have been fortunate to stay in really nice places so we know a gem when we see it. The Rectory and it's staff are without doubt the jewels in the crown. You will not find better than here.

Room Tip: All of the rooms are gorgeous, we stayed in Sudely and loved it.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AandM14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Bermuda
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 February 2014

This is a fantastic hotel for a romantic get-away in the Cotswolds or to take the kids for a little holiday. So comfortable! A great, young, friendly staff. We stayed for three nights in Sudeley (spelling?)-- a large room with a four-poster bed. I loved our time at this hotel and my wife did too (although she wasn't as big a fan of the food as I was.. .she liked it but it was a bit too much for her since we had just come from London and had wanted something more rustic. However, we both LOVED the experience).

Now, this is not the perfect place for everyone. Our room was cold. It is laid-back--- not a the kind of place you want to go if you want everything to be new and perfect. It is for people who want to be relaxed... sit by the fire and enjoy themselves... play some games or talk while other guests are also in the living room... and who want to enjoy a laid back culinary experience with great adventurous "slow food" but not fussy service.

The restaurant and the Potting Shed Pub have great food and wonderful servers but it is laid back! The food is quite excellent but it can be a bit adventurous-- I would add one or two comfort/pub food items. However, with those issues stated-- this is one of my favorite hotels in the world. It's a great place for couples and romance. It is also a great place for kids. Not many places can be both but the Rectory can. Even better-- the staff are so nice that they make you feel like you're family!

This is a hotel where I'll surely return. It's a great place to see the surrounding area and it's comfortable enough to just sit there all day-- reading in front of the fire, going for walks, playing games, and enjoying oneself.

Room Tip: Spend the money and get the larger room but know that it will be cold in the off-season.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRC_Commentator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRectoryHotel, General Manager at Rectory Hotel, responded to this review, 14 March 2014
What a great review! Thank you!

This has definitely put a smile on all of our faces and it definitely feels like you understand exactly what we are about and what we are aiming for at The Rectory.

We very much look forward to welcoming you back!

Warmest regards
Jenna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 February 2014

What I have to say agrees with recent reviews;

Pros:
The Rectory Hotel is a beautiful hotel. The parking is great. The hotel has very welcoming and friendly staff. The hotel have two lovely lounges with open fires. Our bedroom was a good size with plush bed linen. Food is a big positive. We had dinner and full breakfast in the pretty dining room. You can help yourself to tea and coffee at any time. There are wellies of various sizes to borrow to walk the local countryside.

Cons:
Unfortunately our bill was inaccurate and we overheard many other bills having errors that weekend. Staff quickly amended all these.
Our bedroom needed a fresh coat of paint everywhere as there were huge marks on all walls and ceiling.
Carpets are thread bare in places and they need to be replaced on the stair cases and bedrooms.
Towels in the bedroom were quite tired.
Our bathroom bin had not been changed from precious guests which was rather disgusting.
The communal kettle and shower heads need to have the limescale removed.

This can be a fabulous hotel, it just needs some up-keep.
I would love to visit again after it has been touched up a little.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarawill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRectoryHotel, General Manager at Rectory Hotel, responded to this review, 14 March 2014
Dear Sarawill,

Thank you for taking the time to write a review.

I am so pleased that you enjoyed so much about the hotel, the food, roaring fires, and ambiance are of course all very important to us.

We are very sorry that there was a mistake with regards to the port on your bill, however, I am pleased that when this was pointed out it was quickly sorted. Please accept my apologies.

I am also sorry that you noticed a few problems with the room. We do have a full time Handy Man who is always very busy around the hotel redecorating and making sure that everything is kept up to our high standards. I have noted your comments and popped them straight to the top of his 'To Do' list. The carpets are a project that we are currently over half way through, with the remaining carpets all scheduled to be completed in the coming weeks.

We hope to welcome you back to The Rectory.

Kind regards
Jenna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rectory Hotel

Property: Rectory Hotel
Address: Crudwell SN16 9EP, England
Region: United Kingdom > England > Cotswolds > Crudwell
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Crudwell
Hotel Class:3 star — Rectory Hotel 3*
Number of rooms: 12
Also Known As:
Rectory Hotel Crudwell, Wiltshire

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