Booked a table for 5 for a Birthday meal 7.30pm.We had to find staff to let them know we had arrived, Manager was running about looked stressed and confused.Table only had 1 menu.
10 mins after being seated drinks were ordered and menus given to all.
45 mins later we were told service was busy and our food would be 10mins longer.The restaurant was not busy about 10 others in there.
20 mins later still no food, apologies given and an offer of 25% off the bill, i discovered at the end of the evening this was available to all by using some printed leaflets on a nearby table.
15 mins later food arrived, all very nice, but one meal had a replacement veg which was not liked and spoilt the meal as it was a veg fajita.
Complained about all of this to the manager who was more interested in telling us her problems, very unprofessional as i felt she was going to have a breakdown on the spot.
Drinks were offered, i thought these were complimentary but were on the bill at the end.
Totally spoilt our eve out, this place has just been refurbished and taken over, so expected it to be fab, instead it just made me mad !!!
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