We visited your Devises restaurant this evening and after firstly having to wait awkwardly at the front of the store for a member of staff to greet and seat us , we were approached by a lady in white shirt with no urgency , no welcome and sadly no smile ! We were instead greeted by a blank look and a mere "two is it ?" I had booked but it made little difference that we had pre planned to spend our time and money with this restaurant chain. A totally disinterested and frankly unenthusiastic member of staff! We were shown to a table that needed wiping down , but sadly hadn't been . The glasses were being laid on other tables by a waitress who had her fingers 'in' the clean glasses !! Big hospitality no no ! Who after laying tables , serving drinks , clearing tables was then called to collect some food from the open plan kitchen area. Now after noticing her doing the previous activities I was a little disturbed to see her adding salad with her bare hands to customers pizza !! Where were her hand washing facilities and practise?! Ugh !! If I had thought for one moment that it could have been my food , it would have been returned. The food was adequate but the service and cleanliness was lacking. I was only too glad to get the bill and leave.
As I sat in the car to drive 45 minutes home . So again not a passing notion to eat here , we wanted to try this very restaurant and chose to drive all that way !) I noticed my clothes , that had been clean on that evening and after spending about one hour in the restaurant now smelt of food and grease ! I had noticed whilst sat waiting for the food that I could see smoke passing the spot light on the ceiling this only could mean that the kitchen extraction was also inadequate ! The restaurant looks lovely from the outside but the offering given is lacking any welcome and in our case this evening , enjoyment . We are not planning another trip to this pizza express restaurant.
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