The ground floor of the hotel is very atmospheric, small comfortablen sitting rooms in which to linger after dinner. We booked a standard room in the main house, £125, having been promised a character room on the website. The room had character - we had stepped straight into Downton Abbey - the servant's bedroom in the attic! The furniture was basic, the bath did not empty when we had a shower, there was a lot of traffic noise and the room was lit as light as day all night by the hotel's floodlighting. One of the light bulbs was out but no- one was concerned when we reported it. We had booked an evening meal in the Brasserie. We were asked to have our ore-dinner drinks at our table. When we declined the offer we were given menus before the drinks arrived. Our order was taken and we were ushered to our table with our drinks. It was all very rushed and we were made to feel that we were an inconvenience. On checkout, when asked the obligatory question 'did you enjoy your stay?' I made the above comments. In return I was told that I should book a more expensive room next time. There will not be a 'next time'!
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- Also Known As:
- Classic Hotel Old Bell
- Classic Hotel Malmesbury
- Malmesbury Classic Hotel
- The Old Bell Hotel Malmesbury, Wiltshire