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“More attention to detail required”
Review of The Old Bell Hotel

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The Old Bell Hotel
Ranked #2 of 2 Hotels in Malmesbury
Malmesbury, United Kingdom
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“More attention to detail required”
Reviewed 11 January 2014

Overall a most pleasant stay however in many aspects more attention to detail was required. For example; at breakfast on the first morning the pot of marmalade jam was candied and not really recognizable as a marmalade. One of the waiters was informed and asked to have it replaced. On arrival at breakfast on the second morning the pot of old, candied marmalade was still there. A second waiter was asked to please replace it, He finally delivered a small pot of fresh marmalade to our table. The cleaning of our room was very hit and miss with no plastic liners replaced in the wate bin; only some of the toiletries replaced and the hand basin only half cleaned. On the upside the room was spacious and the bed extremely comfortable. The front of house staff were very welcoming and helpful.

Room Tip: Ask for a Superior Room or a level above Superior.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeanderingMagie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Chepstow, United Kingdom
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 January 2014

Stayed here for the weekend as part of a family party of 42. The hotel itself is lovely, full of charm and perfectly situated next to the Abbey. The staff were fantastic and couldn't do enough for us. The food was excellent, well cooked, well presented and well served. Athelston was a huge comfortable bedroom and others I saw although smaller looked equally as comfortable. The communal rooms were well furnished, welcoming and warm with log fires burning. I would definitely stay here again and highly recommend it to others wanting to stay in a traditional English hotel. A great weekend!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stulynne42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 January 2014

This is a beautiful and atmospheric hotel. A special mention to the staff as they were courteous and highly professional. Rooms were very comfortable and individual. Menu and food excellent. The 3 communal sitting rooms were comfortable, stylish and very relaxing with logs burning in the fireplaces. Location great and parking easy. I cannot recommend this hotel highly enough!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonRuislip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 5 January 2014

we stayed there for 3 nights over the Christmas period taking 3 dogs with us

this was the cleanest hotel I ever stayed in
the menu and food were lovely. we were joined by family members for Christmas lunch. they were made very welcome
the staff were very friendly, helpful and professional
we were extremely pleased with they way they treated the dogs
I would highly recommend this great hotel great fire places and décor
Thank you for our perfect stay
Diana and Linda + Bella Wispanna and Bulligaio

Room Tip: the 2 rooms we had were great...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diana l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 December 2013 via mobile

Ok, I stay here quite often. I travel to the south west quite often & this is convenient for a few places & a friend lives locally to hotel so I can combine business & social. The hotel itself is in parts v old, and retains that old grandeur well. The variation between the rooms is a bit startling. I usually have the big room in the main building with the 4 poster. Now this is a nice room, some if the facilities are basic, but it's a very pleasant place to be. I recently had a big room in the coach house which needed some attention. Redecorating etc would help hugely. It also needed a bit of a clean. It didn't bother me overly since I wasn't really in the room much, but if I'd work to do I would have complained. I've also stayed in a standard room, which again are nice if sometimes a bit basic. I've never had dinner here, but always eat breakfast here. Which is always excellent. A well stocked bar is welcome as is an obliging night porter of the old school, ensuring guests can sit by the open fire & enjoy the scotch after the hotel closes to non guests. There is no gym, but I'd be surprised if there was. The staff are nice (especially the night porter!), friendly helpful & professional. So all in all, it's nice. It could be so much more, but is v v British in that way.

Stayed December 2013, travelled on business
Helpful?
Thank DrRoosterJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northamptonshire, United Kingdom
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 December 2013 via mobile

Visited this hotel on business for meeting and overnight stay. Great character building in a great location with good facilities. Rooms very comfortable, staff excellent, food excellent.
Would definitely use again.

Stayed December 2013, travelled on business
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 December 2013

This hotel is absolutely stunning,

I stayed in the oldest part of the building with my fiancé and had seen reviews previously about it being colder than the newer part,
This was completely untrue, the older part of the building was beautifully furnished and very warm with radiators within
Bathroom was very spacious also

We decided to eat within the restaurant downstairs - best food I have ever eaten, we ordered the steak and also a fish and chips and they were both amazing dishes, ( even better than the ivy, London) :)

Would definitely recommend this hotel to anyone staying in the Malmesbury area

Only negative I could say was that the old style windows were obviously single glazed and there was a bit of a ruckus going on out side ( stayed on a Saturday night ) so we could practically hear everything being said outside but that was not a fault of the hotels, just naff luck

Deffo stay here :)

Room Tip: If booking a room within the older part of the hotel - as they look out onto the main road in the to...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emm_c_zero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Bell Hotel

Property: The Old Bell Hotel
Address: Abbey Row, Malmesbury SN16 0BW, England
Region: United Kingdom > England > Cotswolds > Malmesbury
Amenities:
Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Malmesbury
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Old Bell Hotel 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Classic Hotel Old Bell
Classic Hotel Malmesbury
Malmesbury Classic Hotel
The Old Bell Hotel Malmesbury, Wiltshire

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