My partner and I decided to return to The Old Bell after staying a few years ago and being very impressed. This time our stay was very disappointing! We stayed in the Sir John Rushout room, which is beautifully decorated and was just how we remembered. Unfortunately the windows were broken and we were not informed of this before our arrival. The bathroom window was the worst, but at the same time the bedroom one had began to leak- the weather at the time was teaming down with rain and hard wind! We called reception and explained the situation and whilst we went for a walk the window was closed shut- no more problems. The other window was another matter, it was constantly slamming and a we were worried that the wind may blow it off. We decided to fix things for ourselves and asked reception for some string with which we somehow managed to stop the window from moving. The door was constantly banging throughout the night, and we did not have a good night sleep because of this. We know the hotel is old, but we should off been told about the window beforehand and we shouldn't have to fix the problem ourselves- not with the amount of money we paid!
Another word of warning, the toilet has some kind of shredding system and makes loud noises at random times- so be on your guard as it does make you jump!
Overall the stay was disappointing- but the bar staff and restaurant staff are very friendly and helpful and polite. The room in general is lovely, but we are frustrated that we were not told about the windows beforehand- considering how the weather has been.
For now we won't be returning, as the amount of money we paid just didn't cover what we should of experienced.
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- Also Known As:
- Classic Hotel Old Bell
- Classic Hotel Malmesbury
- Malmesbury Classic Hotel
- The Old Bell Hotel Malmesbury, Wiltshire