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The Old Bell Hotel
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Reviews (603)
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All reviewsoldest hotelmalmesbury abbeylovely old hotelnight portercoffee makersteeped in historyold buildingpublic roomsbeautiful buildingthe main housefull englishlots of charactersconesbed was very comfortablethe ground floorvery pleasant staylounge area
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Reviewed 28 April 2014

I have stayed at this hotel on a number of occasions over the years, so I wished to stay in the older part this time. We had booked one of the more expensive rooms so we were disappointed to be given a small dark room in the attic with a very strange sleigh bed and a tiny bathroom in a cupboard. My wife has poor knees so the trip up the flights of stairs would have been difficult. The gentleman on the desk was very understanding and gave us the Joe Moore room for the three nights instead. This is a lovely large, bright room on the first floor and my only negative comment on it would be the traffic noise if you have the windows open. But with them closed it was very pleasant. The breakfasts and dinners were superb, with high quality food and service and lived up to the claim of the best restaurant in Malmesbury. The impressions of this hotel seem to depend entirely on the room that is booked, so for a great experience a careful choice is needed. Given the right room I would highly recommend this hotel

Room Tip: Be carefull in your choice of room
  • Stayed: April 2014, travelled as a couple
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Thank Stewart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

Not the cheapest hotel but this was good value and we enjoyed the stay. The location is superb, next to the Abbey in Malmesbury (itself a traditional small perfect English town). The Breakfasts were excellent with several options including English, Porridge, Pancakes, Haddock, fruit, croissants, Yoghurt......We stayed in the extension which is relatively new. The Wi-Fi was good (relatively fast), the shower was fine, powerful and hot – mixer type but better than most. If you stay in room 34 the light switch for the en-suite bathroom took a few minutes to find (by the side of the wardrobe). The double bed was large and comfortable (two singles pushed together). I have stayed in more luxurious rooms but this one was to a good standard. The staff were friendly and the Malmesbury beer in the bar was better than any other beer I drank in the town. Good sized car park, pleasant area outside to relax in the sunshine. It was quiet at night, no noise from traffic or other guests. Overall an excellent traditional, friendly hotel with good food and accommodation. Used by tourists and business people.

Room Tip: Ours, room 34, was a reasonable size and I'd recomend it. We did see inside some of the other standard rooms in the extension and they seemed a little smaller but to the same good standard. We were on the first floor. The hotel is traditional, no gym or pool. Wi-Fi seemed to be available everywhere and no password is need. The hotel was quiet at night.
  • Stayed: April 2014, travelled as a couple
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1  Thank Britman_uno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

We booked late and were surprised to see so many rooms available. Now we know why!
We stayed in room 21 in the rear of the hotel, an add on to the original building. The room was grubby, dusty and in very poor condition. A refurbishment and deep clean is desperately required. Cracked toilet pan, chipped enamel bath, mould in the bath sealant, overheated electrical fitting on the towel rail to mention just a few shortcomings we did not expect to see here. Only BBC 1 had a good signal on the TV, the rest were scrambled. The walls are thin and poorly soundproofed, witness the sound of other loos flushing next door, showers etc. The only plus point - the bed was very comfortable. Overall very poor value for money.
I mentioned most of these points when checking out - a neutral response at best with no apology or even any concern. A very disappointing one night which we will not repeat at this Hotel.

  • Stayed: April 2014, travelled with family
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Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We booked an overnight stay here to celebrate our 1st Wedding Anniversary. We had the George Moore room which was lovely, the views were beautiful. The room was a great size with a good sized wardrobe, desk, tv and 2 seater sofa. The bathroom was huge, with the added bonus of two sinks. I don't usually sleep well in hotels but the bed was so comfortable I slept like a baby. The only drawback with this particular room I would say is the street noise, you can hear the cars going by slightly. The decor of this hotel are lovely, with lots of period features. The staff were pleasant and accommodating. Breakfast was also lovely, with a good choice of continental and cooked options. I would like to say having read previous reviews that we had no issues with the cleanliness of the hotel. I few things could do with updating or replacing but this had nothing to do with cleanliness. I would definitely stay here again, the staff and service were good and Malmesbury is a beautiful place to visit. Please do also visit Abbey House Gardens, it is fantastic.

  • Stayed: April 2014, travelled as a couple
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Thank Shazaroo00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

Beautiful, charming and elegant hotel, wonderful decor, very cosy and exceptional staff. Lovely cocktails, roaring fires and lovely, cosy lounges. Excellent service, we felt very welcome and well looked after. Highly recommended.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Cleanliness
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Thank mossiebanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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