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“Lovely old building & garden and fantastic staff”
Review of The Old Bell Hotel

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The Old Bell Hotel
Ranked #2 of 2 Hotels in Malmesbury
London, United Kingdom
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Lovely old building & garden and fantastic staff”
Reviewed 16 June 2014

As they will tell you, the oldest continually-run hotel in England - since the 13th Century. Right next to the wonderful Malmesbury Abbey which you can see from the lovely terrace and garden.
Rambling downstairs rooms, elegantly decorated with comfy sofas and old paintings. Would be cosy in the winter with big log fires everywhere.
The bedroom was fine though a bit more attention to decorating detail would improve it as the downstairs is so nice in comparison.
We only had lunch but the food was excellent.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuliaMaryxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Leighton Buzzard
Level 6 Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 15 June 2014

This distinctive, Grade 1 Listed building situated next to the Abbey has grown and changed down the centuries and bones of the orginal building, and indeed, previous buildings, stick through the internal walls to create odd angles and strange juxtapositions. The history of its occupation can be read in every room and on every staircase.You have a choice whether to be offended by new lino in the bathroom that doesn't quite reach the badly wonky bath surround or you can take it in your stride. I don't know if planning problems get in the way of improvements but a simple redecoration job would brighten things up. Even the room's resident Teddybear said he was sick of faded lemon yellow paint. One thing to note is the lack of a lift so if you are infirm you might want to check where your room is situated when booking.
From check-in to the moment we left I found the service to be very good and staff, approachable and helpful. The dinner menu is full of straightforward dishes relying on good ingredients, carefully prepared and imaginatively presented. We enjoyed perfectly done bass and lamb and took our puds outdoors to the terrace as it had been a sweltering day and we needed a little night air. ( My heart went out to the kitchen team on such a night ) The bed was comfy and traffic peters out so you get a peaceful night's sleep. The ghost failed to turn up. Our full English breakfast and eggs Benedict went down very well in the morning and fruit salad and pastries seemed freshly made. There's plenty of parking at the back of the hotel and a nice, secluded garden with a funny little summerhouse that should definitely get some work to make it accessible to guests. We enjoyed our stay at the Old Bell and felt very relaxed.

Room Tip: No lift - a trek to the top.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Falconette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 6 Contributor
170 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 8 June 2014

Spent a weekend here with friends. Lovely location and stunning building.

The good - staff were very professional and helpful. Breakfast was excellent. Plenty of characterful, comfortable sitting areas in series of rooms. Nice breakfast room and lovely terrace. Public areas were generally excellent

The not so good - the bedrooms. Ours was ok. Spacious and with a bath. Shoddily furnished (cheaply) and quite run down. In urgent need of upgrade and refresh. Our friends- not so lucky. Pokey room with small lumpy bed and tiny bathroom with only a shower. Cleanliness was just about ok in the bedrooms.

Would we stay there again? Not unless the bedrooms were upgraded significantly

Expect far more of a hotel charging the prices they are- at the very least staying away from home should be as comfortable as being at home

Room Tip: george garlic was ok
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jelico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2014

Took a long time to decide where to go for my father's birthday celebration. I certainly made the right choice. All the staff were friendly, nothing too much trouble. We had a lovely meal in the very comfortable restaurant. The food was beautifully presented, tasted great really enjoyable. Breakfast was pretty good too. Would certainly visit again

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2014

Extremely friendly and helpful staff. When we complained about the bed in our room being too soft for my husband’s back problem we were re roomed at no extra cost in a superior room with a better bed. Our meal in the restaurant was very classy and moderately priced - excellent value for that standard of cuisine. Great breakfast. Literally as much as you could eat including full English. Lovely view from our room, with a big bed and bathroom - when we got it. We really enjoyed the stay. Good choice of bar space and sitting rooms. Great location next to the abbey. My husband left his suit in the wardrobe and they have contacted us to offer to send it to us - as I say great service.
The only thing I would say is that we had booked originally into a standard room .We honestly moved because of the soft bed and were prepared to pay a bit more .The first room we had in my opinion however,did not offer great value for money. It was perfectly clean with all the usual expected extras - tea, coffee TV etc. but the whole decor etc was more what I would call 'standard B and B'. It was in out buildings at the back of the hotel.They might have filled all their rooms in my opinion if a more realistic price was offered. The main hotel was lovely, the food great and the location brilliant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 May 2014

We had a delightful family birthday dinner at the Old Bell,a very warm welcome to all ages,followed by a most delicious meal in the elegant dining room.
The service was attentive but not intrusive,we finished the evening with coffee in the comfortable sitting room,would really love to go again!

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 May 2014

Great historical town, view and a beautiful hotel - I was here on a photography and filming trip with the BBC many years back for a show nearby. I was booked into this hotel and it was a fantastic pleasure. It was very quaint and the old town was lovely. I loved the food and customer service. This is well worth a visit whether you are in town on holiday or business.

Room Tip: Customer service is excellent so make it a point to find out about the room you are booking.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suchet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Bell Hotel

Property: The Old Bell Hotel
Address: Abbey Row, Malmesbury SN16 0BW, England
Region: United Kingdom > England > Cotswolds > Malmesbury
Amenities:
Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Malmesbury
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Old Bell Hotel 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Classic Hotel Old Bell
Classic Hotel Malmesbury
Malmesbury Classic Hotel
The Old Bell Hotel Malmesbury, Wiltshire

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