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“Castle and Ball”

The Castle and Ball
Ranked #17 of 67 Restaurants in Marlborough
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar Scene, Child-friendly, Kids, Local cuisine, Cheap Eats, Groups
Dining options: Lunch, Dinner, After-hours, Breakfast, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff
Marlborough, United Kingdom
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Castle and Ball”
2 of 5 bubbles Reviewed 1 July 2014

Never lives up to expectation -- very pleasant lounge but service has always been indifferent, does not compete in this respect with most other restaurants in town

Visited April 2014
Helpful?
Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Manager at The Castle and Ball, responded to this review, 3 July 2014
I am very sorry you feel this way, as you can see from other reviews, we get many compliments on our staff so it is unusual to find a review commenting on indifferent service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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394 reviews from our community

Visitor rating
    120
    142
    65
    34
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Stoke-on-Trent, United Kingdom
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lovely location, lovely food and friendly service”
4 of 5 bubbles Reviewed 23 June 2014

We stopped by The Castle and Ball for an early lunch before a walk around Marlborough. The staff were friendly and accommodating, and the atmosphere was very warm and pleasant.

The food was of good quality and reasonably priced. I also thought that it didn't take that long to be made, which is also a nice bonus.

Friendly and welcoming service with good food in a warm and pleasant location.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MrAclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Manager at The Castle and Ball, responded to this review, 24 June 2014
Thank you for your review, I hope you had a nice walk around the town.
Lovely to hear you enjoyed your lunch at the hotel, glad the food was cooked quickly giving you extra shopping time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
78 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“ok”
3 of 5 bubbles Reviewed 13 June 2014

Went out with some friends of mine, restaurant was ok, very airy considering how hot it was outside. Food was ok, nothing brilliant but price was about right. Was disappointed with the Triffle confused. It was more like jelly with a bit of cream thrown in.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank carolyn123634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Manager at The Castle and Ball, responded to this review, 18 June 2014
I'm so sorry you didn't enjoy the Trifle, it is quite different to a 'normal' trifle as stated on the menu.
The restaurant, although having no windows, does have air conditioning which is lovely when it's so warm outside.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calne, United Kingdom
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Very poor Sunday Roast”
1 of 5 bubbles Reviewed 9 June 2014

Excellent friendly staff, good service, shame they had to serve an awful Sunday Roast - most expensive and far the worst of the 6 I have had in the area. Poor quality ingredients, positive it was instant mash. Have eaten there once before and the Fish and Chips were good, but avoid the Sunday Roast.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank united4ever2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Manager at The Castle and Ball, responded to this review, 11 June 2014
I am really sorry you did not enjoy your meal with us, but very glad the staff looked after you well.
I will talk to the Head Chef about the roast to ensure this doesn't happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horley, England, United Kingdom
Level Contributor
172 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Instant mash not acceptable”
3 of 5 bubbles Reviewed 6 June 2014

Popped in for a quick bite en route to Bath. Lovely building and plenty of room. We selected a quick bangers and mash and were very disappointed to receive instant mash. As there were no other veg it was very obvious. Not really acceptable these days. However the fish and chips that other lunchers were eating looked fine.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Penny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Manager at The Castle and Ball, responded to this review, 7 June 2014
The mash potaton is not instant so I will speak to the Head Chef to find out why it appeared to be so. If there is any issue with the food, you are welcome to return it and we would of bought you a replacement. I hope you will eat with us again and hopefully enjoy a nicer meal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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